Chapter 1014: Humanized Management!
This series of initiatives of Quanjiafu Supermarket allows people to see their sincerity and dedication to customers.
They interpret the concept of "customer first" with practical actions, so that every customer feels the warmth and pampering of home.
In the video game city of the family photo supermarket, laughter and laughter come and go.
The children gathered around the crane machine with a glint of anticipation in their eyes.
A child pointed to a cute doll in the crane machine and said to the staff next to him, "Sister, I want that doll so much!" ”
The staff responded with a smile: "No problem, little friend, you tell your sister which toy you want to catch the most, and my sister will help you put it in the best shape." ”
After hearing this, the child showed a smile of surprise on his face: "Really? That's great! ”
He pointed to the cute doll, and the staff carefully adjusted the claws of the crane machine to make sure it could grip the doll more easily.
In Family Portrait, such intimate service is not uncommon.
They always believe that only by truly thinking from the customer's perspective can they provide more humanized services.
In Quanjiafu, if you encounter unsatisfactory service, making a complaint call can not only solve the problem, but also receive a bonus of 500 yuan.
This has surprised and delighted many customers.
Once, a customer had some problems in the supermarket, and he called the complaint number with the mentality of giving it a try.
Unexpectedly, the staff of Quanjiafu not only quickly solved his problem, but also told him that he could get a bonus of 500 yuan.
"It's incredible!" The customer excitedly said, "I just made a complaint call, and not only was the problem solved, but I also got a bonus!" Family Portrait understands us so well! ”
The reason why the family is doing this is because they know the importance of complaining.
They see every complaint as a valuable opportunity to improve their service and quality.
Therefore, they not only encourage customers to submit opinions and suggestions, but also respond to customer expectations with practical actions.
In the family portrait supermarket, such stories play out every day.
In the hustle and bustle of the city, Quanjiafu Supermarket is like a warm harbor, not only providing customers with meticulous service, but also conveying love and care with practical actions.
One customer shared his experience on social media: "I went to Quanjiafu Electric to buy a large refrigerator, but the stairs at home were too narrow to go up. ”
"And guess what? Eight of their after-sales staff directly removed the staircase railing and carefully hoisted the refrigerator up. ”
"Then they helped me remove the door, install the refrigerator and finally restore the stair railing."
"The whole process, they didn't charge me a penny! Before leaving, I also recycled my old refrigerator for 200 yuan. ”
"This service is simply so thoughtful!"
The customer's sharing immediately sparked heated discussions.
Everyone said that the service of Quanjiafu was really intimate and completely exceeded their expectations.
What's even more touching is that a few months later, the customer was refunded more than 2,000 yuan for a family photo activity.
He said excitedly: "I thought I would buy it, but I didn't expect the family photo to take the initiative to contact me and refund me the difference!" ”
"This attitude of honest management has made me trust them even more!"
However, the family portrait's kindness doesn't stop there.
Summer Night always thinks that opening a store will disturb the people, so it is decided to cover the water and electricity bills for residents near the supermarket.
This initiative made the residents feel warm, and they praised Quanjiafu as a conscientious enterprise with a sense of social responsibility.
At the same time, the family portrait also provides unlimited free meals for the homeless and the cleaners.
Whenever these vulnerable groups come to the door of the supermarket, the staff will welcome them warmly and make them feel the warmth of home.
The additional cost of overweight orders and the additional subsidy of up to 10 yuan per order for the family portrait make these old people feel love and respect.
"Doing business is not just about making money, but more importantly, about spreading love and care, and we hope that through these small gestures, more people can feel warmth and strength." ”
In the Quanjiafu supermarket, employees enjoy unprecedented benefits.
It is said that 90 percent of the profits were generously distributed among the employees.
When the news broke, it immediately caused a sensation.
"Ninety percent of the profits were given to us?!" A new employee excitedly exclaimed, "This is incredible!" ”
"yes, I've never heard of a company so generous!" Another new employee lamented.
Not only that, but the family portrait has also implemented a series of humanized leave systems.
Every Tuesday, the supermarket closes for a day off, allowing employees plenty of time to spend with their families and relax.
The Spring Festival will also be closed from Chinese New Year's Eve to the fourth day of the new year, so that employees can enjoy the festival.
In addition to these fixed vacation hours, employees have an additional four days off each month.
Plus, there's one month of paid vacation every year!
Such a benefit package is simply a fantasy in other companies.
"I get a few extra days off every month!" One employee excitedly told a friend, "And there's a month of paid leave every year!" I can't believe it's true! ”
What is even more surprising to the employees is that the family portrait also pays great attention to the work-life balance of employees.
Employees generally work less than eight hours a day, and are not allowed to answer work calls during non-working hours, otherwise they will face fines.
"I don't have to worry about being interrupted by work calls after work anymore!" One employee happily said, "The family portrait is so thoughtful!" ”
These benefits and humanized management measures have made the employees of Quanjiafu feel unprecedented respect and care.
They cherish their jobs more and work harder to provide quality service to their customers.
And customers have also said that the staff of Quanjiafu have a warm attitude and thoughtful service, which makes them feel the warmth of home.
As a result, Quanjiafu Supermarket has won the love and trust of more customers, and its business is becoming more and more prosperous.
The benefits of the Quanjiafu supermarket are legendary in the industry.
Rumors that their employees are paid about twice as much as their peers in the industry has undoubtedly caused an uproar in the industry.
"Have you heard? Family Portrait's staff salaries are twice as much as ours! An employee at another supermarket said in surprise while chatting with a colleague during a break.
"Oh my God, how is this possible?" The colleague's eyes widened in disbelief in his ears, "How did they do it?" ”
Such a welfare package has naturally attracted the attention of countless job seekers.
Many people dream of being part of the family portrait and enjoying that enviable salary.
And all of this stems from the unique concept of the two core characters of the family portrait, Xia Ye and Cui Jun.
They firmly believe that only by giving their employees a better life can they truly inspire their enthusiasm for their work.
Therefore, they developed such a radical welfare policy.