The art of conversation in which the HR department conducts interviews
With the deepening of the reform of the personnel system, the selection of competent staff through recruitment has become an important form of recruitment for all units. Recruiting to select the ideal candidate inevitably involves an interview with the candidate. In this way, it is very important to use the art of interviewing skillfully and brilliantly for the representative of a certain organization, usually the interview host. To a large extent, this determines whether he will be able to achieve the desired purpose, which is to select the right staff.
To make an interview truly effective, the facilitator must not only be well prepared, but also skillfully navigate the interview with the help of various communication skills to make it work towards the intended purpose.
Psychological research has shown that in a relaxed and pleasant atmosphere, a person is most willing to let the self be fully expressed. The success of the interview depends to a large extent on the ability of the host to manage to establish a friendly and cheerful atmosphere between the two parties at the beginning of the interview. Hosts can create a good atmosphere for communication with each other through sincere greetings, natural and lively greetings, gentle and simple questions, or casual chats.
At the beginning of the interview, the moderator should take some notes about the interview (although in some cases, taking notes can be taken at the end of the interview to note down the results of the interview). Taking notes can help you remember what you are memorizing, and on the other hand, it can give you a certain psychological satisfaction that your application is being seriously considered.
During the interview, the important means for the host to get acquainted with each other and understand each other is to ask questions. Therefore, it is crucial for the facilitator to skillfully and skillfully use a variety of questions to avoid random collisions to ensure that the interview is conducted purposefully. In general, there are a few principles that should be used to ask questions:
1. Clarify the purpose of the question, such as to understand a situation or to evaluate a situation.
2. Don't interrupt the other person's words at will, and only ask new questions based on careful listening.
3. Ask only one question at a time, and each question has a clear target.
4. In addition to understanding some simple questions that can be answered by "yes" or "no", you should generally ask more open-ended questions such as "what do you think about this issue" or "how do you think about ×× issue" for the other party to think about, so as to understand their thoughts, opinions, thinking, organization, adaptability, etc.
5. Don't ask questions that embarrass or can't be answered.
6. Avoid tempting questions.
7. After asking a question, move on to a new question in a timely manner.
8. Avoid playing the role of "prosecutor" as if you are exposing faults or fallacies in the other person's answers. You can re-ask questions that are unclear or important, but it is not appropriate to judge or even reprimand them.
During the interview, the moderator will also have to answer certain questions from the applicants. In response, the moderator should note that:
1. The answer is directly aimed at the applicant's question, and does not ramble on the matter.
2. The answer should give the applicant a clear and specific answer, not ambiguous or flashy.
3. Answers should be concise and avoid monopolizing topics.
4. After answering, the topic will be directed to the relevant content.
5. Use a cordial, soft tone, not harsh or provocative tones; Otherwise, it is easy to make the candidate nervous, which will affect his self-performance.