"Mr. Li, didn't you say that if there is any situation, I have to report to you?"

The customer service manager felt a little aggrieved.

"You still have a reason for you, what kind of fart are two bad reviews, our sales on the e-commerce platform, there are fewer bad reviews? On any day there aren't one or two bad reviews? ”

Li Changsheng was directly angry, pointing at the customer service manager is scolding, and the spit was splashing.

They are the top ten furniture companies in the country, with a large sales volume, but the product quality is average, and it is normal to have bad reviews.

But if you sell thousands of orders every day, you will have one or two bad reviews.

These customers with bad reviews gave them a red envelope of 50 yuan, and they were so happy that they got carried away with joy and felt that they had made a lot of money.

So, one or two bad reviews are really irrelevant.

This simply cannot be called a situation.

The customer service manager was scolded and left with a sad face.

After more than ten minutes, Li Changsheng had not finished drinking a cup of tea, and the customer service manager came back.

"If you still say one or two bad reviews, you go directly to the human resources department to go through the resignation procedures!"

Without waiting for the customer service manager to speak, Li Changsheng said this.

"Mr. Li, there is indeed an abnormal situation this time, there are more than 20 bad reviews, which has exceeded the sum of the past few days." The customer service manager said.

"What! It's only been a long time, there are so many bad reviews, let's go, go to your customer service department! ”

Li Changsheng jumped up at once.

For online sales, the bigger the store, the less afraid of bad reviews.

Selling thousands of orders, with two or three bad reviews, it's simply not too normal.

But after just over ten minutes, there were more than 20 bad reviews, which is not normal.

It's clear that someone is doing something.

Li Changsheng immediately thought that this should be Yangxin Investment doing something.

But after all, he is a person who has been through strong winds and waves, and he is not flustered.

When there is something, you have to be calm, and the most taboo thing is to panic.

The more panicked you are, the easier it is to make mistakes in your response, and the easier it is for the other party to catch the flaws and put yourself in a more disadvantageous situation.

Soon, Li Changsheng and the customer service manager came to the customer service department.

It was a large room with several rows of desks and a dozen computers in each row.

In front of the computer sat the customer service staff, all young women, all with sweet voices.

The office of the customer service manager is also here, in one of the corners, separated by glass.

Li Changsheng and the customer service manager came to the customer service manager's office, and Li Changsheng sat directly on the customer service manager's seat.

The customer service manager taps the keyboard a few times, and a percentage graph immediately appears on the screen.

"It's not about a dozen, it's about thirty bad reviews."

Li Changsheng's face became ugly.

The customer service manager just said that there were more than twenty, and obviously, in the process of their coming, it increased to more than thirty.

The percentage graph shows that there are three reasons for a bad review.

The first reason is poor quality, accounting for thirty-one.

The second reason is that the express delivery is delayed, accounting for one.

The third reason is the installation problem, which accounts for one.

Reason 2 and reason 3 are obviously normal for bad reviews.

The first reason is that it is obviously abnormal.

Saying that the quality is poor, this is the most difficult to encounter a bad review.

After all, there are simply too few customers who understand the quality of furniture.

When customers choose furniture, it is to see whether the appearance is good, whether it is strong and durable, and it is okay, where to care about the poor quality.

Even if you really find that the quality is poor after using it, few customers will come to evaluate the poor quality, and at most they don't buy furniture here.

"How are you going to deal with this problem?" Li Changsheng looked up and asked the customer service manager.

"Mr. Li, this is a little difficult to deal with." The customer service manager's face was a little tangled.

"What's so bad about this, promise the customer to solve the problem, and then let him praise him and give him fifty cashback, isn't that the process?" Li Changsheng was a little angry.

Suddenly, I found that this customer service manager was a little incompetent.

Such a simple problem is not easy to deal with.

When this matter passes, it seems that it is necessary to think carefully about whether to continue to let this person serve as a customer service manager.

"Mr. Li, it's not clear here, you can follow me to the customer service staff to have a look." The customer service manager said hard.

Hearing this, Li Changsheng's heart chuckled.

It seems that things are not as simple as you think.

"Okay, take me there."

Li Changsheng immediately stood up and walked behind a customer service staff with the customer service manager.

The customer service manager pointed to the computer screen in front of the customer service staff and said, "Mr. Li, look at this." ”

When Li Changsheng saw it, his face suddenly became ugly.

The general customer complains about the poor quality of the furniture, usually based on the appearance, and it can be said that degumming is already considered an expert.

But this customer actually said that the cowhide used in the sofa was different from the advertisement, and that their cowhide was not the first-layer cowhide imported from France.

Their propaganda is the first layer of cowhide imported from France.

In fact, the cowhide is imported from France, but it is not the first layer of cowhide, but the leather blank.

When they get the leather blanks, they send them to the factory for processing, and they say that the first layer of imported cowhide is made.

It can be said that this customer's complaint is too professional.

Professional enough to use the sofa people don't know, only people engaged in production will know the things to complain.

Li Changsheng's face was ugly, and he thought for a while: "You replied to him, just say that our cowhide is definitely imported from France." ”

The customer service immediately replied: Our cowhide is definitely imported from France.

However, as soon as the customer service replied, the customer replied to the message.

It's a picture.

On the picture is their promotional image.

There is a line of red font on it: The sofa is made of French imported first-layer cowhide! 100% Authenticity Guaranteed!

The first layer of the two words, the authenticity of the guarantee of four words, but also deliberately bold, but also circled up.

At this moment, Li Changsheng's face darkened.

That 100% authenticity guarantee is the rule of the e-commerce platform, and every online store must promise.

Once it is found to be a fake, it is a fake one pay ten.

This customer understands the furniture industry very well, and also understands the online shopping industry.

The meaning is obvious, that is, your sofa does not match the publicity, and you will lose ten for one fake.

This sofa is 20,000 yuan, and the fake one pays 10 is 200,000 yuan.

Li Changsheng thought for a while and said: "Reply to him, just say that ours is a genuine guarantee, if he thinks it is not, he can complain to us!" ”

The complaint he said was not to the company, but to the relevant department.

However, Li Changsheng is really not afraid.

The customer service manager said: "Mr. Li, if you do this, will it be affected?" ”

"Affect a fart!" Li Changsheng sneered, "If he is willing to toss, let him toss, he has proved that I can't afford to lose 200,000 yuan, I don't believe he has so much energy to toss!" ”

He realized that this person must have been found by Yangxin Investment.

Otherwise, who would give a bad review so professionally.

It doesn't matter, if Yangxin Investment is willing to appraisal, then go to appraisal.

spent so much manpower and material resources to get 200,000 compensation.

Anyway, he Li Changsheng doesn't care.

To be honest, this method of Yangxin Investment is really too low-level.

Originally, he thought that the other party could do something.

Now it seems that Yangxin Investment is still too tender.

It's a joke to declare war like this.

He wants to make Yangxin Investment a laughing stock in the business world, and then it's time for him to fight back.

(End of chapter)