Mike electronics shopping mall provincial store.

After Shen Lin made a decision, the two rice shell electrical appliance malls have begun to prepare for returns.

Even the store manager has specially arranged several full-time staff to be responsible for this work.

Because Shen Dong and the head office have already made arrangements, they must do a good job in this matter, and no mistakes will be allowed.

Therefore, several maintenance masters are ready for continuous combat.

As expected, as soon as the store opened, there were many people waiting at the door, and after being directed to the service desk, these customers came over with their own warranty slips.

"Hello, ma'am, what is your choice?" Waiter Ma Ling asked with a smile.

Because of the importance attached to this matter, the people who come to serve this matter are all experienced old employees in the mall.

Although it is the first time for them to do this kind of work, they are much better than new employees in terms of experience.

"I choose the third option." The middle-aged woman sitting on the stool said without hesitation at all.

The third option is to change the power cord and add a 200 yuan voucher.

Taking out the 200 yuan voucher, Ma Ling said with a smile: "This is your voucher, please be sure to spend it within three months." ”

"In addition, our maintenance master will come to help you replace the power cord within three days, I wish you a happy life."

The middle-aged woman took the voucher and looked at it again and again, and said with a smile: "In less than three months, I will be able to consume it today." ”

Listening to the middle-aged woman's words, Ma Ling smiled lightly.

Immediately after, someone sat down in front of her.

One, two, three......

That is, in an hour's effort, Ma Ling had already dealt with the problems of more than 30 customers, and when she was holding the 200 yuan voucher casually, she suddenly found that the voucher in the drawer was gone.

The 200 yuan is gone!

She was shocked, only to find out that most of the customers she received asked for 200 yuan vouchers.

Only one opted for a $100 trade-in.

As for the return, it simply doesn't exist!

This kind of situation made Ma Ling's heart settle down for a while, as an employee of the rice shell electrical appliance mall, she was very clear about the relationship between herself and the company.

Only the rice shell electrical appliance mall has a good life, and they can live a good life.

Otherwise, the small life of these employees will not be much better.

Originally, she was still a little worried about returning too many returns, but now, she is completely relieved.

"Sister Li, give me another stack of 200 yuan vouchers, I'm running out here." Just when Ma Ling was about to greet the supervisor and give her a voucher of 200 yuan, she heard the colleague next to her already shouting loudly to the supervisor.

Ma Ling, who couldn't cry or laugh, also hurriedly shouted loudly: "Sister Li, I'll have a bunch of them here." ”

Just then, a group of people with cameras approached, and one of them was holding a microphone.

Ma Ling's heart was shocked by the arrival of these people, but she was relieved when she saw the calm appearance of Sister Li, the supervisor who was standing on the side.

"Hello, I would like to ask, are you satisfied with the way Mike Electronics recalls this product?" The young reporter asked a middle-aged man in his forties with a smile on his face.

The middle-aged man had just chosen the third item of after-sales service to replace the power cord on Ma Ling's side, and he was holding a voucher of 200 yuan at this time.

Hearing the reporter's words, he said with a smile: "I am very satisfied with this after-sales recall of Mike Electronics." ”

"To be honest, when I heard that there was a quality problem with Mike Electronics' refrigerator, I thought it was over, and this time I had to spend money to repair it myself."

"It's like the TV I bought when I got married, I bought it with a ticket at that time, and there was no one to see three days after I bought it."

When the middle-aged eldest brother said this, he patted his thigh and said, "I was so angry at the time that I went directly to the department store to theorize." ”

"But in the end, my arms still couldn't reach my thighs, and I went home honestly."

"If you find someone to repair it yourself, you won't have any money in vain."

"This time, I thought it was the same, but I didn't expect that the rice shell would not only be exchanged, but also given money."

"For such a factory, I believe in my heart, so I asked for a voucher."

"Originally, I wanted to buy a new color TV, and I was still a few hundred yuan, but with these two hundred vouchers, it was almost enough."

Listening to the words of the middle-aged elder brother, the reporter smiled and said: "Thank you for accepting our interview. ’

And the middle-aged eldest brother smiled and said, "It's okay, what do you want to ask, just ask, I really want to be on TV." ”

One, two, three......

The reporter interviewed several customers in a row, and then came to Ma Ling's side, she smiled and said: "Comrade waiter, I want to ask, are there many customers who come to handle after-sales today?" ”

"A lot." Ma Ling said solemnly: "Since I went to work, I have handled the after-sales requirements of more than 50 customers. ”

"These customers choose which of the three recall methods of Mike Electronics is more." The young journalist said with a smile.

"In the process of my handling, we choose the third option more, I think, the reason why we choose the third item, in addition to the compensation of the integrity of Mike Electronics, but also related to their confidence in the quality of Mike products."

In one breath, Ma Ling said a lot.

And what she said was from her heart.

The reporter asked a few more questions, and then left with the camera. At this time, the number of customers who come to replace power cords is also increasing.

A situation like Ma Ling's not only appears in stores in provincial capitals, but also in Dongzhou and stores in Donghai, and such a scene is constantly being staged.

Bai Mingfu also attaches great importance to this matter, so on the first day, he dressed up as an ordinary customer and came to the after-sales service of the rice shell electrical appliance mall.

He wants to see how many customers will buy this after-sales method made by Mike Electronics.

Looking at most of the customers who chose to replace the power cord, a trace of helplessness rose in Bai Mingfu's heart.

Shen Lin's approach was dignified, but in the face of this approach, he had no power to fight back.

Just when Bai Mingfu was a little lost in his heart, there was also a reporter from the TV station who came to interview this matter with a camera.

After all, this kind of product recall is very eye-catching.

Bai Mingfu was about to walk away, but the reporter in charge of the interview didn't know how to walk to his side, and said with a smile: "This customer, I hope I can delay you for two minutes and interview you with two questions, okay?" ”

It's not good, Bai Mingfu was just about to answer, but he heard the reporter say: "Are you satisfied with the recall method of Mike Electronics for substandard products this time?" ”

Looking at the microphone stretched out in front of him, Bai Mingfu's heart was entangled for a while.

Satisfied? Still not satisfied?

(End of chapter)