Chapter 8 Attitude determines your success or failure
Can you read other people's minds?
It's easier to read other people's minds than to think about it yourself, and you may not have thought about that.
In fact, you are analyzing the psychology of others all the time, and of course, others are also analyzing your mind all the time.
How do we do that?
You will understand that this turns out to be done automatically by evaluating a person's attitude.
I'm sure you remember a song that said, "I don't need words to say I'm in love......" went viral.
In that concise lyric poem, there is a great deal of practical psychology included, and anyone who has loved knows this.
You don't have to say "I like you" to another person
or "I hate you"
or "I think you're important",
or "I don't think you're worthless",
or "I'm jealous of you."
You don't need words to say, "I love my job,"
"I hate my job",
"I'm hungry" and so on.
People can communicate in a silent language.
Our thoughts can be seen in our actions.
Attitude is the mirror of our thinking, and our attitude reflects our thinking.
I could read the mind of the one sitting across from me.
By observing his expression, his demeanor, you can know his attitude towards work.
You can also see through the psychological state of a salesperson, a student, a husband or wife.
Not only can you do it, but you have always been able to do so.
There are famous actors who have always been considered indispensable actors in television or movies.
Actually, in a way, they are not actors at all, they can't play their roles well, they are not acting themselves, they are acting according to the thinking or feeling of another person.
They have to do this, otherwise they will be considered like liars and their evaluation will plummet.
Your attitude is more convincing than your performance.
You can also hear your attitude in your voice.
A secretary's words represent the attitude of an office.
If she says, "Good morning, this is Mr. So-and-so's office." ”
A few words mean "I like you guys, we're glad you call." I think you are important and I absolutely love my job. ”
The other secretary, although speaking the same sentence and with a different attitude, will make you feel "You're so annoying, I hope you don't call again." I'm bored with my job and I don't like it when someone bothers me. ”
We can tell a person's attitude by their expressions, tone of voice, and reactions.
Here's why:
In the long history of human development, it is nothing short of a miracle to create a language that has far-reaching implications today.
By chronological clocks, language looks as if it had just been created this morning.
Thousands of years ago, humans have been communicating through howling and grunting, but more often through certain body movements, facial expressions and voices, rather than current language.
To this day, we often communicate our attitudes and feelings in this way, and in addition to direct physical contact, body movements, facial expressions and sounds are the only way we can communicate with our babies.
And these little ones are surprisingly able to understand these signals.
A well-known professor said: "Obviously, in order to be successful, you need to have other indispensable factors besides the skills and competitiveness to succeed." We call this factor or catalyst attitude. When we have the right attitude, our abilities will be fully utilized, and this will inevitably lead to good results. “
Attitude is indeed not small.
A salesman with a good attitude can beat his opponents;
Students with a good attitude can get full marks in all subjects;
The right attitude will lead you to a truly happy marriage;
The right attitude enables you to be more successful in your dealings with others and makes you a leader.
The right attitude can make your wishes come true.
Develop the following three attitudes and make them work in your favor in everything you do.
1. Develop a "I'm active" attitude;
2. Develop a "I Matter" attitude;
3. Develop a "service first" attitude.
Now let's look at how to cultivate these attitudes.
A few years ago, when I was in my second year of college, I signed up for a world history class, which I still remember vividly, not because I learned a lot of world history from it, but because I learned in a special way the following basic principles of success:
To make others active, you must first enliven yourself.
There were many people in that class, and the middle-aged teacher, who was obviously well-bred and well-bred, gave the lecture in a monotonous and boring way, and he failed to make the class vivid and charming, but simply memorized historical facts. He gave a terrible lecture that was supposed to be interesting, it was incredible. However, he did just that.
You can imagine how this professor's boredom affected the students.
In class, the students were talking and sleeping, and it was a mess.
The professor had to call in two guards to stop the students from talking and wake up the students who were asleep.
Occasionally, the professor will pause, wave his hand at the students, and say:
"I rely on you, you must listen carefully, you must stop talking."
Of course, this won't do much for students.
I sat and listened as what was supposed to be a very successful and entertaining lesson turned into a nasty burlesque.
I racked my brain and thought, "Why? Why did the students ignore the professor's lectures? ”
The answer is already there.
Students are not interested in what the professor is saying.
It is easy to see that the professor himself is tired of history.
To make others active and interested, you yourself must first be enthusiastic and interested.
Over the years, I have tried this principle in a variety of situations, and it has always proved to be true.
A person who lacks interest can never induce interest in another person.
On the contrary, passionate people quickly have ardent admirers.
An enthusiastic salesman never has to worry about finding an enthusiastic buyer;
An enthusiastic teacher never has to be afraid of a dead student;
An enthusiastic professor who doesn't have to worry about students going to sleep.
Having enthusiasm can make things a hundred times better.
Two years ago, an employee of a company I know donated $10,000 to the Red Cross;
And today, two years later, it is still those employees, their salary income has not increased, but they donated 100,000 yuan, an increase of 10 yuan.
The man who accepted the 10,000 yuan at that time was not enthusiastic at all.
He put it this way: "I think it's a meaningful organization. "I've never had direct contact with the organization." It's a big organization that raises huge sums of money from the rich every year. "If anyone wants to donate, please contact me." This gentleman did not say a word about the generosity of people who would have inspired people to join the Red Cross.
And this year's person in charge did a completely different approach:
He gave a series of examples of how the Red Cross behaved in times of disaster.
He also explained how much the Red Cross needs donations.
He asked, "What if a neighbor is in trouble?" “
"The Red Cross is responsible for these kinds of things," he said. ”
Notice that the person in charge didn't ask for anything, he didn't say, "Each of you should donate $10." ”
All he did was to illustrate the importance of the Red Cross, and of course, it would be a success.
Think about it, if a club or other organization you know is going to fall, only your enthusiastic support can bring it back to life.
The results are often good or bad in proportion to the amount of enthusiasm you show.
What is Passion?
"It's amazing!"
"Excellent."
"No problem!"
All of the above are expressions of enthusiasm for the following reasons:
1. Dig deeper.
Do one such experiment and come up with two things that you are not interested in at all or have little interest in, which can be playing cards, some kind of music, some kind of sport, and so on.
Ask yourself, "How much do I really know about this?" ”
Your answer must be "not much"
I'll admit that I have not been interested in modern art for many years. It's just a jumble of lines.
Later, I met a friend who loved modern art, and after he explained it to me, I became interested in it.
At the moment, I have a deeper and broader understanding of this, from which I discover natural beauty and artistic beauty.
So my interest in this area has also increased greatly.
This example shows us an important way to develop passion:
If you want to become passionate about something, you have to understand it deeply.
You may ask, how can I get interested in buzzing bees?
If you can take a closer look at bees, recognize their uses, such as honey production, the relationship between the queen bee and other bees, the death she faces after stinging, find out the connection between them and other bees, understand how they reproduce, where they live in winter, etc., I am sure you will be interested in bees.
In order to teach students how to develop interest through in-depth research, I sometimes use the "greenhouse" as an example.
I asked the students carefully and earnestly:
"Are any of you interested in making and selling greenhouses?"
Most answered no.
Then, I made a few comments about the 'greenhouse', and I reminded everyone that as people's living standards improve, people will become more and more interested in some non-necessities of life.
I also inspire everyone to think about how nice it would be if you had your own greenhouse orchard to produce oranges!
I pointed out that if one percent of households could afford a private pool, then at least a million people would be able to afford a 'greenhouse' because it was much cheaper than a swimming pool.
Let me tell you, if you can sell a 'greenhouse' worth 50,000 yuan to 2% of households, you can develop a business with a turnover of more than 100 million yuan. At the same time, there can also be an industry with a turnover of 250 million yuan specializing in the provision of flowers and seeds.
The only trouble with the gang is that 10 minutes ago it was so cold that it is now boiling over and reluctant to move on to the next topic.
Applying the technique of delving into things fosters human interest.
Once you know everything about a person, including his career, his family, his past, his opinions, his ambitions, you will find that your interest in him will skyrocket.
If you continue to study him, you will find out more about what you have in common, and if you study him further, you will find that he is a very interesting person.
This technique also works wonders when you develop an interest in a new region.
A few years ago, some of my friends decided to move from the city to the country life. They sold their homes, closed their businesses, said goodbye to friends and left.
Six weeks later they were back in the city. The reason has nothing to do with employment.
The real reason, they explained, "we can't tolerate the kind of life in the countryside, the economy is backward, there is no entertainment." Also, all our friends were in the city and we had to come back. ”
It was only through later conversations with them that I learned the real reason for their return.
It turned out that during their short stay, they had only a superficial understanding of the society as a whole, only the history of the place, future development plans and the local population.
They went to the countryside, but their hearts remained in the cities, so it was impossible not to return.
On the contrary, there are some college students who have returned to their hometowns, they have done a great job in the rural areas, they have fallen in love with the rural areas, they like the rural land, they have contracted large tracts of land, they have engaged in rural cooperatives, they have either farmed the land, or they have farmed, or they have planted fruit trees, and they have succeeded.
I've spoken to many government officials, engineers, and salesmen on many occasions who have admitted that they were reluctant to go to the company's new job station and ran into trouble because of it.
"I don't know why I have to go to that hell place" is heard almost every day.
There's a way to help you develop an interest in a new region.
It's about getting to know everything there, mingling with the people there, and feeling and thinking like a local resident from the beginning.
This way, you are sure to become interested in the new environment.
Today, millions of people are willing to invest in safety and insurance, while many more are not interested in stocks.
Because these people know too little about the stock market, they don't understand its operating mechanism, and they don't know that this is a business that has lasted for many years in our country.
To be interested in anything, people, places, and anything, you need to study them deeply.
As long as you keep researching, you will be interested.
The next time you have to do something you don't want to do, try this method.
But dig a little deeper and you'll find out what interests you.
2. Full of life and enthusiasm.
Be alive and passionate in everything you do.
Whether or not you are interested in something will be unreservedly reflected in your actions and words.
How do you bring your handshake to life?
When shaking hands, shake hands carefully, and tell the other person through your grip that "it's nice to know you." ”
"Nice to see you again."
A casual handshake is better than no handshake, and it will make people think you're a zombie.
Successful people shake hands very seriously.
How to make your smile real?
Smile with your eyes.
No one likes that kind of forced laugh, hypocritical laugh, or skinny laugh.
Laugh as much as you can when you laugh, showing a few teeth.
Maybe your teeth aren't pretty, but it really doesn't matter, because no one will pay attention to your teeth when you're smiling, all he sees is a warm and likable style.
How to make your "thank you" full of life?
A regular mechanical "thank you" is the same as not saying it.
It's just a formality, it doesn't say anything, it doesn't have any effect.
When you say "thank you", let the other person really feel that you are saying "thank you very much".
How do you bring your speech to life?
In his book "How to Say Good Things", the famous speaker Dr. J.F.B. said that you really mean "good morning" by saying "good morning"?
Is your 'congratulations' really passionate?
Does the 'hello' you say really make people feel grateful?
If you can learn to polish your language with sincere feelings!
You'll be more noticeable and infectious.
People like to believe in the person who is talking.
Well, make your conversation vibrant.
Whether you're talking to a gardening club or a customer or your own kids, be enthusiastic.
A teacher's impassioned preaching can be remembered for days, even years;
If a teacher without passion preaches it will be forgotten long before the next day comes.
Once your conversation is full of life, so is your own.
Give it a try now.
Say loudly and forcefully, "I feel so good today!" ”
Don't you think you're going to feel a lot better than you did before? Keep yourself alive forever.
Let everything come to life!
Remember to tell others everything you say and do:
"This gentleman is full of energy and life."
"He's a Meaningful Person"
"He must be doing something big."
Spread only good news.
We've all been in this situation many times:
If someone suddenly says, "I have good news. ”
This one will immediately grab everyone's attention.
Good news not only attracts attention, but also cheers people up.
Raise people's enthusiasm.
It can even help with digestion.
Because most people tend to spread bad news, don't get into the wrong attempt.
Anyone who spreads bad news will never have real friends, will not make a little money, and will not achieve anything.
Tell the good news to the whole family.
Tell them all the good things that happened today.
Always reminisce about the good things you experienced and forget about the things that didn't go as planned.
To spread the good news because there is no benefit or meaning in spreading bad news, it will only make the family worry and make others nervous.
Every day should bring a sunshine and joy to the home.
I don't know if you've noticed, children never complain about the weather, and they play happily in the heat until an adult tells them to be aware of the heat.
Regardless of the weather, always think on the bright side, complaining about the weather will only make you sadder and embarrass others.
Get the news out there that makes you feel good.
Be a "I feel great" person.
When you get the chance, say "I feel amazing".
This way you will feel better and better.
Conversely, if you tell people "I feel terrible," you'll feel worse.
Our feelings are largely determined by the way we think.
If you want to feel good, you will feel good.
Also remember that anyone is willing to deal with someone who is full of energy and enthusiasm.
Working with a complaining person is simply sinful.
Tell your colleagues the good news.
Give them encouragement and praise at every opportunity.
Tell them about the good things that happen in the company, listen to their problems, and be helpful.
Win the support of others by encouraging them.
Encourage all the work they are doing.
Give them confidence knowing that you are confident in their success.
Learn how to persuade those who are worried.
Do these little experiments often, and this will keep you in good shape:
At the end of your conversation with someone, ask yourself, "Does he really feel good about talking to me?" ”
This method of self-training really works.
Applying this method to conversations with employees, colleagues, family, customers, and even friends in general will yield good results.
A friend of mine who works as a salesperson is a real person who spreads the good news.
He visits his customers every month and always brings them some good news.
For example, he would say something like, "I met a good friend of yours last week, and he asked me to say hello to you. ”
Usually, if you think that the president of a bank is too conservative or lacks affection, you will never be happy, and no one will be happy for such a president.
The way he calls back is always "Good morning, the world is wonderful." Can you sell someone for some money? ”
Wouldn't that be appropriate for a banker? Some may think so.
But I would point out that the person who said such things was the president of a big bank.
Good news can lead to good results, so spread the good news.
I recently visited a company that makes toothbrushes.
The manager of the company had a plaque on the table in his reception room, and on the side facing the visitors, the motto was neatly written: "Give me good news, or don't say a word." ”
I praised him on the spot.
I say this motto is a great way to encourage people to stay optimistic.
"It's a useful reminder," he laughs, "but it's more important if you look at it from where I'm sitting." ”
I turned the sign around and noticed that the other side said, "Giving them good news will make you active, make you feel good, and make others feel good."
Develop a "you matter" attitude.
This is a very important fact:
Everyone, whether living in India or Indonesia, ignorant or intelligent, civilized or primitive, young or old, has a desire:
Feel like you're important.
Think about it this way, everyone, including your neighbors, yourself, your wife, and your boss, has a natural desire to be an amazing person themselves.
The desire to be important is one of the strongest and most urgent non-physiological needs of human beings.
Successful advertisers understand that people crave prestige, prominence, and recognition.
Some advertisements for products often start with "those young and beautiful housewives ......"
"Those who have taste ......"
"If your request is the best ......"
"If you ...... Everybody is going to be jealous of you."
"We will provide ...... for women who are not afraid of being envied by other women and are admired by men" and so on.
The slogan actually tells people "Buy our products and you'll be a first-class person." ”
If you can satisfy people's cravings for importance, you will succeed.
It's an essential tool in your toolbox for success.
Just showing that "you matter" will get good results and at no cost, but very few people do that.
One more point needs to be added here to illustrate why?
Philosophically, our beliefs, our laws, and our education as a whole are based on a common foundation, which is the belief in the importance of each person.
For example, let's say you're flying your own plane and have to land in a remote mountainous area. As soon as you become aware of your accident, there will be a massive operation looking for you.
No one asks, "Does this person matter?" ”
I don't know what kind of person you are, just that you are a living person, and helicopters and other flying tools will start looking for you and save you.
They will keep searching, spending a lot of money, until they find you or prove that there is no hope.
When a child gets lost in the forest, or falls into a well, or encounters other dangers, no one wants to know whether the child is from a noble or wealthy background, and everyone will do everything they can to save him.
Because every child is equally important.
Now, let's take a look at an actual side. When most people's minds shift from simple philosophical discussions to everyday life, they unfortunately forget the importance of each individual. Tomorrow take a good look at what people mean: "What are you, you're not that big, you don't care, you are nothing to me." How to react to the attitude.
The "you don't matter" attitude is so popular, one of the main reasons why most people think "you can't do anything for me, so you don't care." The attitude of looking at and considering others.
However, they are wrong, everyone, regardless of his status and income, is important to you.
There are two main reasons for this: First, people will do things for you doubly when you see others as important.
A few years ago, in the city where I lived, I took a regular bus to work every morning. The driver is a whiner.
On many occasions, I have seen this driver walk away in front of many yelling and waving passengers.
However, over the course of a few months, I noticed that the driver was very respectful of a passenger, that the customer was treated with special treatment, and that the driver would sometimes even wait for him.
Why?
Because this passenger showed a demeanor that made the driver think that he was important.
Every morning, he greets the driver with his unique sincerity, "Good morning, sir." ”
Sometimes, the passenger will sit next to the driver and make comments like, "You must be responsible, you're punctual every day." “
"Your job is really step-by-step."
The passenger's words made the pilot feel important, as if he were piloting an airplane with 180 passengers on board.
Similarly, the driver will show special respect and courtesy towards this passenger.
It makes sense to make people who don't seem very important feel like they're important.
Today, in thousands of offices in our country, there are a large number of secretaries working for the boss, but some are excellent, and some are not, why is that?
It mainly depends on how they train their secretaries.
Make a person feel important, he will value you and care about you equally, and he will naturally work harder for you.
Customers will buy more goods from you;
Employees will work harder for you;
Colleagues will work harder to support you and strengthen cooperation with you;
Your boss will be more supportive of your work.
It also makes sense to make the big shots feel important.
A great thinker always enhances the value of others by observing the good in them.
Because he values others, he also receives the greatest support and help from others.
The second reason to make someone feel important is:
When you make others feel important, you feel more important.
The elevator workers who take us up and down all day have been acting insignificant for months.
She looked to be in her 50s, average-looking, and certainly not very interested in work.
Obviously, she longs for attention from others, but she is not satisfied.
She is one of many people who go unnoticed for a long time, or even if no one cares about them.
After becoming her client, I noticed a change in her hairstyle, which was not a big deal, just a small thing that could be done at home, but it made her look much better.
So, one day, I said, "Miss so-and-so (mind you, I even know her name), I love your new hairstyle, it's beautiful." ”
She blushed and said, "Thank you, ma'am." ”
She was so grateful for my sudden compliment that she almost forgot to stop the elevator.
The next morning, when I stepped into the elevator, I heard "Good morning, Ms. Ewha I".
I had never heard this young lady call anyone else by name, and she inquired about my name because I regarded her as important.
For months to come, I didn't hear her call anyone else's name, she just called me by one name, Lady Ewha.
I have made her feel important.
Because I praised her sincerely, and called her by her name, it made her feel important. Now, in turn, she's giving back by making me feel different.
Let's stop teasing ourselves.
Anyone who doesn't feel important becomes mediocre.
The following point must be clarified:
To be successful, you must first make yourself feel important.
Helping others feel important is also a great benefit to yourself, and that is, it makes you feel more important about yourself.
Try the following practices:
1. Learn to express your gratitude.
Be sure to let others know that you are genuinely grateful for what they have done for you.
Never let someone think it's right to do things for you.
Express your gratitude with a warm, genuine smile. A smile will tell people that you have noticed them and have a good impression of them.
Show your gratitude by letting others know that you can't live without them.
A sincere "Flowey, I don't know what I would have done without you." ”
Such comments would make Flowey feel the importance of her existence.
And once she feels that way, wouldn't it be better to work for you?
Show your gratitude through honest, personalized praise.
People crave praise, no matter how old they are.
He asked to prove that he did a good job and that he was significant.
Don't make the mistake of giving praise only when someone else has achieved great things.
Praise someone for small things, such as his appearance, working methods, opinions, and loyal efforts.
Praise your familiar friend by writing a personal note to congratulate him on his achievement.
A phone call or a drop by can also express your praise and congratulations.
Don't waste time and energy trying to categorize people into "particularly important", "important" and "unimportant" categories.
Whether a person is an acquirer or a manager of a company, it is important to you, and someone who sees certain people as "second-class citizens" will never become "first-class citizens".
2. Learn to call people by their first names.
Savvy producers can sell more boxes, pencils and hundreds of other products a day simply by putting the buyer's name on the product, and people will feel especially affectionate when they are called by their first name.
Two things must be paid special attention to:
The name should be accurate and there should be no mistakes.
If the name is wrong, people will think that you don't respect them;
Another thing to remind everyone is to add appropriate titles when talking to people you don't know well, such as miss, madam, madam, etc.
People who work in an office prefer to be called "sir".
These little appellations can miraculously make people feel important.
3. Don't be greedy for personal glory, but give your achievements to others.
Not long ago, I was invited to an all-day sales meeting.
After dinner, the VP in charge of the conference went to meet with two district managers, one man and one woman, who had been among the top in sales for the past year.
Then, they were asked to tell us how they had achieved so much.
The first regional manager (I just learned that he had just taken over 3 months ago, so it was only related to part of the sales performance) stood up and explained his approach.
He gives the impression that it was his personal efforts and that only his efforts led to an increase in sales.
His words include: "When I took over, I did ......"
"It was a mess at the time, but I made it happen."
"It wasn't easy, but I seized the moment."
This language will be used in his speech.
As he spoke, people noticed that the anger on the faces of his salesmen was gradually increasing, because the manager was trumpeting his glory and ignoring the other salesmen, whose hard work, and the great role they played in sales, were not recognized and appreciated by the manager at all.
Then, the second manager stood up and gave a short but favorable explanation.
The lady did it in a very different way.
First, she explained that her company's increase in sales was the result of a joint effort.
She then asked each salesperson to stand up and gave them separate praise for their different nature of work and efforts.
Please pay special attention to the difference between the two.
The first manager attributed the vice president's praise entirely to his personal efforts, and in doing so he offended all the others, and his sales would be greatly reduced in the next step;
The second manager asks everyone to share the praise from their boss, which is more useful.
She knows that praise is like money, and that it should be reinvested more and that the more you invest, the greater the reward.
She is convinced that sharing this honor now will multiply her sales next year.
Remember, praise is power.
Transferring your boss's praise to your subordinates will inspire greater enthusiasm and motivation for your work.
When you share the honor with them, your subordinates will know that you recognize their value.
Here's a good practice to use in everyday life:
Ask yourself every day, "What can I do today to make my wife and my family happy?" ”
It may seem overly simplistic, but it works.
One night, as part of a sales training program, we were discussing the topic of "Building a Home Environment for Sales Success."
To illustrate this, I asked the salespeople (all married), "When was the last time you surprised your wife by buying a special gift, other than Christmas, wedding anniversaries and birthdays?" ”
I was taken aback by their answers.
Of the 35 salespeople, only one surprised his wife last month, and most of them answered "3 to 6 months ago"; More than a third said, "I can't remember." ”
It's time to think about it, some men don't know why their wives are not as nice to them as they used to be, and they don't respect them as well as they used to.
I want these students to know how much a meaningful gift can make.
The next night, just before the lecture ended, I deliberately arranged for a florist owner to appear in front of everyone.
I introduced the florist owner and told everyone, "I'm going to let you know the role of a small unexpected gift in building a good family environment."
I have arranged for the florist to have some beautiful red roses for each of you for only 30 yuan each, and if anyone who doesn't have the money or thinks his wife is not worth it, I will buy them for her.
What I ask is that each of you buy a bouquet of flowers for your wife, tell me tomorrow night what will happen, and of course, don't tell her why she bought this bouquet.
They'll get it.
Without exception, the next night everyone confirmed to me that his wife was overjoyed with the investment of just $30.
Doing something special for your family on a regular basis doesn't have to be earth-shattering or something particularly valuable, the camaraderie it contains is the most important thing.
Anything that shows that you value your family very much, any gift will do.
Let the family support you and let them get your attention on a regular basis.
In today's busy times, many people don't have the time to spend regular time with their family members.
However, if you have this kind of plan, you can still find time.
A company manager told me about his approach and explained that his approach was particularly effective.
"I have a lot of responsibilities at work, I have to bring a lot of work home every night to do, but I never neglect my family, because in life my family is the most important thing, and that's the main reason why I work so hard," he said. I've come up with a plan so that I can concentrate on my work without neglecting my family, and the plan goes something like this: every night from 7:30 to 8:30 I will devote myself to playing with my two children, I play games with them, tell stories, paint, answer their questions, in short, do everything the children tell me to do. After playing with these two little ones for an hour, not only did they feel very satisfied, but I was also 100% clear-headed. They went to bed at half-past eight, and I sat down to work for another two hours. ”
He added: "I stopped working at half past ten. Spend an hour with my wife. We talk about our children and our plans for the future. In this hour, undisturbed by anything, this is the best way to say "goodbye" to the past day.
I leave Sunday to the family as well. I belong to them completely on this day. I have found that this systematic approach to valuing family is not only good for them, but also good for myself. This allows me to always have new enough energy. ”
Want to make money? Then it is necessary to develop a "service first" attitude.
It is everyone's desire to want to hate money and accumulate wealth.
With money, you can enable your family to enjoy the standard of living they demand, and also have a sense of security in the event of an accident;
It is money that makes you feel that you are truly alive.
People who say they would rather be poor often suffer from the Spiritual Victory Method, or are extremely dissatisfied, or say that grapes are sour because they can't eat them.
It's like saying that an A or playing soccer is bad if you don't get an A in school or can't join a soccer team.
Everyone can make money.
People who come first with money can be found everywhere, and they often have very little money.
What is the reason for this?
The reason is simple, they are too sensitive to money and do not understand that in order to get money, they must first put in the effort for it.
If you want to make money, you have to pay, which is why only by adhering to the principle of "service first" can you truly create wealth.
As long as you put in the work, you will naturally get the money you deserve.
One summer evening, I was driving on the road to a company, and when it was time to refuel, I stopped at a mediocre-looking but rather busy gas station.
After a few minutes, I finally learned what made this gas station so popular.
After refueling your car, they will also give you a service and scrub the windshield.
The attendant came up to me and said, "I'm sorry, ma'am, it's very windy today, let me wipe the inside of your windshield for you."
He wiped the inside of my windshield quickly and efficiently.
That's a hundred gas stations that can't find a service so competent.
This particular service seems simple, but it does make it clearer for me when I drive at night.
This makes me never forget this gas station.
Coincidentally, I passed through this station 8 times in the next 3 months, and each time I refueled here, and each time I got more and better service.
Every time I stopped, there were other cars refueling, and in total, I had more than 100 litres of fuel at the station.
When I stopped the car for the first time, the attendant could have thought that "this person is from out of town, and the probability of coming back is only 1 in 20, why should he be provided with all this extra service?" She's just a one-time customer. ”
However, the service staff at this gas station did not think so.
They advocate "service first", which is why other gas stations have nothing to do, while they are thriving in business.
We didn't see that the oil here was better than elsewhere, the price was competitive, the only difference was their service sticks.
It's clear that top-notch service brings the most profits.
When the attendant first wiped the glass in my car, he had already sown the seeds of a fortune.
As long as you do the service, you will definitely get the money you deserve.
This "service first" principle is suitable for every occasion.
When I first started working, I was a good colleague with a young man named Zhang Li. Zhang Li, like most people, only thought about her need for money, and didn't think about how to make more money.
Every week, Zhang Li spends her entire working time thinking about her own expenses.
What she was most willing to talk about was, "I'm taking too little money here, let me tell you why." ”
Zhang Li has a strange attitude, that is, "This is a big company that makes millions of dollars in profits every year, and it pays many people high wages, therefore, it should also pay me high wages." ”
Zhang Li missed several salary increases. Eventually, she decided to go to her manager and explain that she should get a raise.
Thirty minutes later, Zhang Li came back with a flushed face.
From her expression, it can be seen that her salary in the future will not be a penny higher than this month.
Soon, Zhang Li let herself go, "Oh my God, I'm really crazy, when I told that old man that I needed more money, can you guess what that old guy said?" I told him that my bills were increasing day by day, and that my salary was not increasing. I also told him that I had done every task he asked me to do.
"Can you figure it out? I need a raise, not just for that money. They give too many raises to guys who don't need money at all. They don't need half as much money as I do. ”
"Why?"
Zhang Li continued: "Maybe you think I'm begging for mercy. And all he said was 'when your grades show up, you'll get more money.'" That's when you're worth a raise. ”
"Of course, if you pay more, I'll do a better job. Only a fool would do a job that doesn't get paid at all! ”
Zhang Li is a model who does not know how to make money.
His last sentence sums up his fault.
In fact, Zhang Li asked the company to give him more money so that he would do more work.
However, this has never been the case.
You will only get a raise if you do something bigger.
If you don't sow the seeds, you will never get the harvest.
And what are the seeds that make money? That's solid work, dedication, and dedication.
As long as you put in the work, you will definitely get paid.
Waiters who concentrate on providing the best quality service don't have to worry about not getting tips, while waiters who perform the opposite will quietly gaze at the empty bar, with nothing to speak of.
Secretaries who try their best to write letters better than their bosses expect don't have to worry about not getting a higher salary.
But what if a secretary thinks, "What does it matter if there are a few vague points?" It's only 3,000 yuan a month, how good can you do? ”
Then, his salary can only be maintained at 3,000 yuan, and it will not be raised.
A salesperson who is fully committed to providing services and does not have to worry about a drop in sales.
Here are two simple but effective principles that will help you:
Giving more than people crave at all times.
Any little extra work you do for someone else is sowing money.
Volunteering to work late will also make you more wealthy.
Giving customers extra service is seeding money because it will keep customers coming back.
With the seeds of money, of course there will be more income. The better the service, the higher the pay.
Cultivating the following attitudes will set you up for success.
1. Develop a "I'm active" attitude. The magnitude of the achievement is directly proportional to the enthusiasm. There are three things you can do to get yourself active:
a. In-depth research. If you are not interested, you can get interested by researching and learning more about it.
b. Bring everything to life. This includes your smile, your handshake, your conversation, and even your state, etc.
c. Spread the good news. No one has ever succeeded in spreading bad news.
2. Develop a "you matter" attitude. Once you can make others feel that you value them, they will work desperately for you. Here are some things you can do to help you succeed.
a. Express your gratitude to them at every opportunity;
b. Addressing people by their first name.
3. Develop a "service first" attitude. In everything you do, provide more services to people than they expect, and you'll see the seeds of money you sow grow into big trees. (There's no shame in talking about money)