This is the first time that Yuan Guogang has had an in-depth exchange with the property management staff of the community at the grassroots level, and some of the problems that the property management staff talked about seem to be some trivial things in life, and there seems to be no big deal. If you don't pay attention to these inconspicuous issues, sooner or later it will bring big trouble to property management.

"Do you want to find a way to solve these problems?" said Yuan Guogang.

"To be honest, we are all novices in property management, it is related to the quality of the owners, and there are no clear provisions in the property management regulations, we really don't know how to manage, write an admonishment notice posted at the gate of the community and the door of each unit, for those owners with low quality, I think it is useless. Lao Hou felt helpless.

"Isn't there an owners' committee? Or you can contact the owners' committee and let them come forward to persuade you. Yuan Guogang suggested.

"You don't even have to mention the owners' committee. Lao Hou waved his hand again and again, with a bitter look on his face.

Yuan Guogang was puzzled, "Didn't they save you the trouble if they came forward? And they are the owners themselves, so it should be easier to communicate with them." ”

"If they speak on behalf of other owners, they should be more effective than we are. The problem is that their interests are not involved, or without their interests, it is simply impossible for these so-called owners' representatives to come forward. ”

"How can this be? The owners' committee should represent the interests of the majority of the owners!" Yuan Guogang found incomprehensible.

"That's true, but the members of the owners' committee of the community are not openly elected by the owners, and they have no awareness of speaking for other owners. ”

"This is not right, the election of owners' representatives should allow all owners in the community to participate in voting, and the elected owners' representatives have the obligation to serve other owners. Yuan Guogang said.

"I'll tell you the truth. Lao Hou talked about the ins and outs of the community owners' committee.

The real estate in this community was originally sold to the public, and the residents of the community were engaged in all walks of life, most of them came from the urban and rural areas of the city, and some of the speculators, of course, finally sold the houses, so the owners were not familiar with each other.

The property company asked for the establishment of an owners' committee, but the community property office did not know who to recommend as a representative, and later selected more than a dozen people, and when soliciting the opinions of other owners, the work could not be carried out, because everyone did not know the recommended candidates. Just when the property office was at a loss, someone volunteered to come forward to form an owners' committee, and the property office certainly couldn't ask for it.

Building No. 3, located in the northeast corner of the community, is full of group purchase residents, and the owners of the entire building are almost from one unit, so they are naturally familiar with each other.

The owners of Building 3 recommended fifteen representatives, claiming that each representative had the support of at least five owners, and attached a list of supporters with great posses. According to the verification of the property office, the vast majority of those so-called supporters are imaginary, and few of them are the real owners of the community. In any case, this list has at least been approved by the majority of the owners of Building 3, which is more concentrated than any representative proposed by the property office before, which the property company can only accept.

As it turned out later, it was a bitter wine brewed by the property company. Not to mention that these people are not profitable in the management of the community, neither represent the interests of other owners, nor cooperate with the property management company to carry out their work, and the collection of a property fee alone makes the property management company helpless against them.

The situation in the first year was ok because of the first year of the property

(This chapter is not finished, please turn the page)

The fee had to be paid at the time of check-in, and the property office used this trick to block all the owners from paying the property fee.

From the second year onwards, the property office lost its control over the owners, and the payment of property fees was entirely up to the owners. In the real society, if anything is done only by personal consciousness, there will always be some unconscious people, especially things like paying property fees, which need to be paid out of their own pockets, and unconscious people are not alone.

According to common sense, the property company provides services for the residents, and the owners in the community security, hygiene, garbage removal, greening, lighting, environmental order, etc., if there is nothing wrong with the property management, the owners should pay the property fees on time and in full. In essence, this is the owner spends money to buy services, the owner and the property company is a pair of buying and selling relationship, one party has to pay labor and energy, the other party has to pay the equivalent money, otherwise, the relationship will no longer exist, and there will be no property management in the community, this truth is understood by most owners.

It is the third year since the first batch of owners moved in, in addition to the first year, there are more than 30% of the owners who have not paid the property fee since the second year, and the owners of Building 3 belong to the first batch of tenants, and since the second year, none of the entire building has paid the property fee.

"Have you talked to those property owners, why do they refuse to pay the property fees?" Yuan Guogang interjected and asked.

"We have inquired that one-third of all property owners who have not paid strata fees feel that strata fees are overpriced. Old Hou said.

"In fact, the current price can only be regarded as a slightly higher than medium in Huayuan City, but the services provided by the property management of the community are obvious to all, and they belong to the first-class in the city, otherwise, it is impossible to be rated as an excellent property management company in the province the year before last. For the charging standard, we can make the pricing policy of the price bureau and the company's cost accounting details public, and post it in the publicity window at the entrance of the community for all owners to supervise. Yuan Guogang said.

"I think that among the owners who refuse to pay the strata fee, some of the owners who think that the strata fee is high have other purposes. The staff at the property office chimed in.

Lao Hou agreed, "Yes, the other part is waiting and waiting, these people either hope that the property company will reduce the property fee at the request of a few people, or wait for others to pay it and pay it themselves, for fear of paying it first." There are also some people who want to cheat, these people may think that if they spend money to buy a house, the property company should serve them, and the owners of Building 3 basically have this idea. ”

Lao Hou and his colleagues guessed correctly, the owners of Building 3 were more united, they not only united, but also mobilized the owners with the first two mentalities, and gathered at the gate of the community several times.

I remember that one morning last month, about ten o'clock, a property owner came home from the outside to do something, just walked to the door of the community, saw a group of people gathered there in a mess, this person is not good, straight to the house, at this moment, a tall woman in her forties chased up from behind, asked him if he was from this community, after getting a positive answer, but also asked people whether they had paid the second year's property fees, which made him inexplicable. Without waiting for the person to answer, the woman said that if it was from this community, she would have to go with them to the property management company to petition.

"Who are you? Do I know you?" the man did not give her face.

"We are the owners' committee, and we all go to the property management company together to petition for a reduction in the property fee, and the more people who go, the better. The tall woman said.

Besides, I don't even know what you do, why do you want to go with you? Didn't you ask me if I paid the property fee? Then let me tell you, not only the second year's property fee, I

(This chapter is not finished, please turn the page)

Even this year's property fee has been paid. "This owner is not a good stubble, and he just wants to choke the woman on purpose.

But the woman said, "You are so rich!"

"Is this comparable to having money or not? You live in the community and enjoy the services provided by the property management company, shouldn't you pay? How can there be a free dinner in the world?" Yuan Guogang said angrily.

The owner immediately went back, "If it weren't for us fools who paid the property fee on time, this community would have been in chaos for a long time, and I'm afraid no one would have cleaned it." If you are willing to petition, please feel free, but I don't have time to accompany you, if because of your petition, the property company has reduced the property fee, I will neither hitchhike, let alone touch your light, all the proceeds will be yours. ”

Without speculating for more than half a sentence, the woman glared at the other party fiercely, but people didn't take her seriously at all.

"After a while, I was on the number, and the woman was a resident of Building 3 and the head of the owners' committee of this community. Said a colleague from the property office.

"You're talking about her, I know that woman very well. We once discussed with her privately and wanted to make a deal with her, give her family's property fee a 7% discount, let her take the lead, and pay last year's property fee. But this woman's appetite is too big, and she has to ask the property management company to discount her family's property fee by 5% before she is willing to take the lead. Old Hou said.

"This kind of transaction is unfair to other owners, and you can't make a claim. Yuan Guogang said.

"We knew it wasn't on the table, it was a sick hospital, but because she was so greedy, we didn't agree to make that deal with her. ”

"Fortunately, it didn't work out, otherwise, even if she was completely exempted, she would not have been able to take the lead. What kind of character does she think she is? That is, in her building, how many owners of other buildings can buy her account? Besides, there is no impermeable wall, if the wind leaks, not only will the owners who have not paid the property fee be even more unwilling to pay, but those who have paid the property fee will also ask you to return the money!"

Looking at Lao Hou and his colleagues, Yuan Guogang continued: "If you really want to do that, your work will be very passive. I wondered, the government has long promulgated the property management law, which clearly stipulates the rights and obligations of the owners and the property management company, why don't you take up the weapon of the law, but make small moves below?

"Manager Yuan, we are also forced to be helpless, always want to make big things small, and we also want to do things at the lowest cost. This kind of thing is the first time to encounter, other communities do not have the whole building does not pay the property fee, let alone the director of the owners' committee to take the lead in not paying the property fee, we consider that if they are sued, there is no problem in winning the lawsuit, but in the face of these individual owners, the court may not be easy to enforce. Lao Hou explained.

"We have made an estimate, the cost of using the law to protect rights is not low, if this woman can take the lead, we will privately discount her family's property fees, and the company will pay 1,800 yuan, which is much more saving than a lawsuit, and it is also troublesome. The colleague added.

"You think too simply, but the collection of property fees really has to be taken as a major event, first vigorously publicize to the majority of owners, try to be transparent about fees and budgets, and do our work at home, see what else they have to say." Yuan Guogang realized the seriousness of the problem.

"You can go to the window at the entrance of the community and see that every income and expenditure is clearly listed, even if the property fee is paid in full, the profit is within the scope of the price bureau. Now that some owners are in arrears of property fees, the property management can still keep running, and we are trying our best to maintain it. ”

(End of chapter)