Yuan Guogang agreed with Lao Hou's approach, "We must make every effort to maintain the normal operation of property management, and in the face of these problems, we will find a way to solve them together." ”

Lao Hou nodded and said: "What else? A former model community of property management in the province, if it is allowed to rot, it is a pity, so the company streamlines personnel, tries every means to reduce costs, and does its best to maintain the normal operation of community management." However, the stairs in the building used to be cleaned once every two days, and the roads in the community were cleaned every day, but from this year, the stairs have been cleaned once a week, and the roads in the community are cleaned once every three days, because fewer cleaners are now employed. ”

"This is not a solution, in the long run, the appearance of the community and the environment will inevitably be affected, which is not fair to those owners who pay the property fee normally, they pay the property fee on time and in full, they should enjoy the corresponding quality of service. Yuan Guogang does not agree with this practice of reducing the quality of service.

"It may not be right for us to do this, but even if other owners don't have a problem, it's hard to maintain the status quo. For the benefit of all the owners living in this community, and for the sustainable and normal operation of the property management of the community, we recommend that the property management company use legal means to solve the problem and recover the arrears of property fees from those old owners, even if it costs a certain amount. Old Hou said.

"Collecting the property fees owed by the owners is not only related to the interests of the property management company, but also in order to achieve fairness and justice to all the owners in the community, it is the responsibility of the property management company, you must do something, and those owners who do not owe property fees are watching us. Why should some owners pay property fees, but let all owners enjoy services? Is it really that crying children eat more milk? What all owners should do, we shouldn't let those who abide by the rules suffer!" Yuan Guogang's remarks are not only an expectation for property management, but also the voice of the majority of property owners.

In fact, it is also understandable that some owners used to live in rural towns or dilapidated urban areas in cities, if they lack normal education, they will inevitably develop casual, unrestrained, and even selfish habits, and now live in a beautiful, clean and hygienic community, but habits and consciousness are still in the past stage. "The old marquis is understanding.

"Well, your statement makes sense, it's not that some people have prejudices, because bad habits are formed, and it is not a matter of a day or two to change, as the saying goes, it is easy to learn bad and difficult to learn, but this has made our management work more difficult. Yuan Guogang paused and continued: "The improvement of the living environment does not mean that the residents' sense of civilization will be improved. ”

Another colleague said: "Look at the open-air fitness field in the community, there are equipment for adults to exercise, as well as small slides, small trampolines and small swings for children to play, how many of those facilities are good now?"

"Trampolines, slides and swings broke down last year, these were originally for children before the age of seven or eight to play facilities, the upper grades of primary school, children weighing 180 pounds, and even adults are scrambling to play, you say what should we do? No way, bad is broken, not to mention that there are so many owners in arrears of property fees in the community, even if there are no owners in arrears of property fees, we don't plan to change new ones, change today, tomorrow will be bad, no one can afford to change, in the end we have to stop playing. When it comes to these things, Lao Hou is both depressed and has a lot of emotion.

"Look at the fountain in the community, the developer thought it was not thoughtful, spring, summer and autumn, spray water regularly every day, cool down in summer, dust in spring and autumn, and purify the air in the community

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How nice is it that gas has also become a landscape in the community!

"Of course we want it to be sprayed every day, but we can't do it now. First of all, it still involves property fees, the water spray must be pumped, to consume electricity, the electricity cost of the fountain pool naturally has to come out of the property fee, since some owners are in arrears of property fees, this kind of service must be discounted. In addition, some adults bring children to play by the pool, children think it is fun, throw garbage into the water, adults do not stop, the property company has to send people to clean up at the end of three days, otherwise the fountain will become a garbage pit. Old Hou said.

"As a result, we have to pay someone to clean the pond every week, and we have to change the water once a week, or the pond will become a garbage dump and a smelly puddle. On the surface, these behaviors increase the workload of the property management company, but in fact increase the cost of property management and increase the burden on the owners. The more frequent the clean-up, the more labor is employed, and the more frequent the water change, the greater the amount of water used. Anything costs money, and it's the owners of the neighborhood who ultimately pay the bill. ”

......

During the nearly 10-day grassroots investigation, Yuan Guogang heard and saw many similar incidents, and he recorded the typical problems and incidents in them, and prepared to report them to Lao Xue or Guan Yuntian and ask them for their opinions on how to deal with them.

I didn't see the shadow of Lao Xue for a few days, Yuan Guogang called him, "Hello Mr. Xue, when will I go back to the company?"

"Back to the company? The project development in the city is in full swing, how can I have time to go back to the company! What is the matter with you?"

"Recently, I went to the grassroots property management agencies in various communities to conduct research and found that

There are many problems that need to be solved in a timely manner, and I would like to report back to you and ask for your opinions. ”

"Hey, this matter, I can't go back recently, you can just do it yourself. ”

Putting down the phone, Yuan Guogang felt that these things must be reported to the leader, otherwise, what happened to the property company would be his dereliction of duty, he thought twice, and finally dialed Guan Yuntian's phone, "Hello Mr. Guan! I am Yuan Guogang." ”

"Guogang, are you okay?"

"Mr. Guan, when do you have time? I want to report to you. ”

"Report to work, yes, I have time now, you can come to my office." Guan Yuntian has always wanted to cultivate Yuan Guogang's ability to work independently, and when he heard that he was going to report on his work, he was naturally very interested.

A few minutes later, Yuan Guogang pushed open the door of Guan Yuntian's office, and when he entered the room, he said: "Mr. Guan, I originally wanted to report these things to Mr. Xue, but I contacted him just now, and he said that he couldn't come back during this time, and he couldn't say it clearly on the phone, so I want to report to you." ”

"Okay, what do you want to report? Sit down and talk. ”

Yuan Guogang took out a record book and made a detailed report to Guan Yuntian on the investigation of his visit to the grassroots property institutions in various communities, and Guan Yuntian listened very carefully.

After Yuan Guogang finished speaking, Guan Yuntian applauded, and then said: "Guogang, who said that you can't manage? Who said that you can't be the leader of Changda Property Company? Of course, no one else said that, it was you who said it yourself." Judging from the work you just reported, I think you are not only qualified for the position of manager of Changda Property Company, but also can do a good job!"

Yuan Guogang said a little shyly: "Mr. Guan, I am not qualified for the position of manager, and I am only suitable for doing some specific work at the grassroots level. ”

"Hey, you think all the top leaders are sitting in the office all day and strategizing

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As a department manager, the main job is to grasp specific affairs, a competent department manager, should be like you to go deep into the grassroots, obtain first-hand information, contact with specific problems, you do the work during this time, is what the manager of the property company should do, but Xue always has no time and energy to do this. I think you will manage the property company, you can do anything, if you really feel that you can't get it, you can discuss it with me, Mr. Xue is very busy, don't bother him. "Guan Yuntian said.

"It's okay to hold it for the time being, but I'm still afraid that I won't be able to do it well after a long time. Mr. Guan, I would like to follow your instructions on the problems faced by various communities. ”

"Why do you listen to me? You are the acting manager of the property company, didn't I say it, you can just watch and do anything. ”

To sum up, property management is currently facing two main problems, first, strict implementation of the rules and regulations of community property management, and second, collection of arrears of property fees. The first task is done by the property company, and the second task is of course our business, but it requires the cooperation of the legal counsel of the group company, which you also need to coordinate. Yuan Guogang said.

"Isn't your idea of this work very clear? Do it like this, what do you need me to do, not to mention that I need to coordinate with a lawyer to collect property fees, even other work, you can come to me at any time if you have any problems. Do it boldly, as long as you work hard, there is nothing mysterious about the first and second ripe. Guan Yuntian encouraged.

Yuan Guogang also talked about the steps to solve these two major events, "To implement the rules and regulations of community management, I think the first thing is to dismantle illegal constructions and standardize the parking of various vehicles. For the collection of property fees, I suggest going through the legal process to take those old people to court, for this matter, the coordination of lawyers is one thing, and on the other hand, if you encounter real difficulties in the family, should you treat them differently?"

"The group company will fully support your work, you have managed three or four thousand people in the cord cloth branch, and in the past two years have come forward to deal with two social disputes, both bold and careful, but also calm and sophisticated, I believe you can do a good job. Remember, no matter who you are facing, Changda Group is your strong backing. "Guan Yuntian's encouragement to his subordinates is really home!" "Eh, are there still difficult households in the commercial and residential communities? Why did you ask such a question just now?"

"This is also what I heard when I was researching the property management agency in the community, although there are not many, but there are so many difficult households. ”

"Since it's difficult, how can you afford to buy a commercial house in the first place?" Guan Yuntian didn't understand.

It is said that these difficult households are poor due to illness or other reasons after buying a house, although the specific situation is not clear, but the property management staff of the community said that it is true. ”

"If you encounter such difficulties, after the situation is verified, you can appropriately reduce or exempt the property fee. ”

Through observation for a period of time, Guan Yuntian believes that Yuan Guogang has no big problems in managing Changda Property Company, but because his cultural quality is not high enough, he has never been the leader of a department or branch before, and he himself lacks some self-confidence.

Guan Yuntian likes this kind of introverted and steady, very self-aware character, he feels that Yuan Guogang should be reused, so on many occasions, he gave Yuan Guogang continuous encouragement.

After listening to Yuan Guogang's grassroots situation report and the next work plan, Guan Yuntian's impression of him was further deepened, but he didn't expect that this guy who was five big and three thick not only had a steady personality and spoke in an orderly manner, but also was coarse and detailed, and considered the problem very thoughtfully, Guan Yuntian felt that letting him manage Changda Property Company was completely reassuring.

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