"It's also called good service. ”

Chen Yu said with a smile: "Mom, although there are many waiters in the store, they have no other services except for serving soup and food." For example, can you pour tea for guests? ”

"This, the tea is prepared on the table, and the guests will pour it themselves. ”

"Look, Mom, it's not in place. ”

"The service is not in place, and the same is true in other stores. ”

Chen Yu said: "Mom, just because it is the same in other stores, we have to be different from them, this is our advantage." ”

"I kind of get it. ”

Chen Simian, who was sitting on the side, said: "Xiaoyu, you mean that the service is more thoughtful, then we can rely on the service to be more competitive than them." ”

"Yes. ”

Chen Yu nodded: "Dad is right, to say that competing with others in terms of taste is not our forte, and taste is really difficult to evaluate, you say that he is delicious, I say my own delicious, it is difficult to make a standard." However, if our service is better than others, the feelings brought to our guests are real. Even after eating, they will still remember that our side is well served and will recommend others to experience it. ”

"I understand a little bit about that. ”

Zhang Wenxiu thought for a while and said: "It means that when the guest comes, we will help him pour tea and water, take the initiative to add soup to them, and tell them where the seasoning is." ”

"Yes, it's not right. ”

Chen Yu nodded, but shook his head again.

"Xiaoyu, look at you, what is right, and what is not right. ”

"Help the guests pour tea and water, take the initiative to add soup to the guests, and take the initiative to tell the guests where the seasoning is where it is necessary. In addition to these, we want to meet the needs of our customers as much as possible. ”

"How do you say that we meet the needs of our customers as much as possible?"

"For example, what if a guest comes with a child?"

"If you bring a child, you bring a child, can't a child eat hot pot?"

"Mom, you misunderstood what I meant. I mean, isn't it a little inconvenient for guests to bring their children to eat hot pot?"

"That's right. ”

"So can we help them solve this inconvenience, for example, to provide children's chairs for customers with children. ”

"Hey, Xiaoyu, you have a good idea. ”

Chen Simian slapped him, he felt that this was the highlight.

"Not only children's chairs, but children also like to eat hot pot, but it is inconvenient for children to use our adult dishes and chopsticks, so what should we do?"

"I know, prepare the children's dishes and chopsticks for him. ”

Zhang Wenxiu hurriedly said.

"Mom, you're so right. ”

Chen Yu gave his mother a thumbs up.

"Well, I'll train the staff in the evenings. ”

"Mom, wait, the service I just said is only a small part of it. To really do a good job in service, we have to draw inferences from one another and provide more thoughtful service to different customers. ”

Saying that, Chen Yu gave another example: "It's like going to the bathroom." ”

"Xiaoyu, I know, we'll tell him where the bathroom is. ”

"No, we can take him there instead of just telling them where they are. ”

"Oh, okay, take him with you. ”

"Dad, is it over taking the guests to the bathroom?"

"Do you have to give him a piece of paper? ”

"Poof......

Chen Yu was laughed at by his father Chen Simian's words, but he still said: "Of course, the paper should be prepared in the bathroom, but when the guests come out of the bathroom, do you want to wash your hands?"

"Definitely. ”

"Then we'll send someone there and tell him where the hand washing is. ”

"There's no need, they'll wash it themselves. ”

"They are self-washed, and if we can remind them, they will definitely think our service is good. ”

"That's right. ”

"After washing, we can also provide him with paper towels to dry the water on his hands. ”

"That's what you need. ”

Chen Simian was dumbfounded.

He never thought that there would be so many doorways in the bathroom.

"I kind of understand that our service is to treat the guests as gods. ”

"Dad, the guest is originally God. It's just that many merchants haven't done it, the catering industry is actually a service industry, as long as the service is done well, then we don't have to worry about no customers. Only when the service is done well, can we play the brand of our hot pot Shih Tzu. ”

Of course, this is not what Chen Yu thinks.

The reason why I know so much is because I didn't know how many times I ate Haidilao in my previous life.

To be honest, Haidilao doesn't taste very good, not only is it not very good, but Chen Yu also thinks that the taste is not as good as a lot of other hot pot restaurants. But Chen Yu just likes to go to Haidilao, and similarly, some other people who like to eat hot pot, they also like to eat Haidilao. As for why, the answer is also service.

In Haidilao, you can really have the same feeling as eating in a five-star hotel. : :

Even, the feeling of going to a five-star meal is even stronger.

The spirit of Haidilao is that there is no best service, only better service.

Countless meticulous services that you can't imagine are born in Haidilao.

Of course, some large five-star hotels also have this service. But ordinary people may not go to these five-star hotels, but in Haidilao, the general public can also feel that kind of god-like enjoyment.

It is precisely by virtue of service that in the previous life, Haidilao, which only made hot pot, was listed and broke a market value of more than 100 billion.

To make hot pot to achieve a market value of more than 100 billion, it is terrifying to think about.

In this comparison, those who do high-tech companies have some blush.

You are still high-tech, and others don't have any technology, so they will blow you up directly.

Of course, comparisons can't be made like that, but the idea of the ultimate service is really deeply rooted in the hearts of the people.

Users won't keep coming to your store because your hot pot is delicious.

But users will definitely become your loyal customers because of your good service.

"Oh my God, Xiaoyu, how did you come up with these things?"

"Well...... this"

Chen Yu rolled his eyes and said: "Dad, you don't look at what major I am studying now, I am majoring in economics and management, economics and management, and there are some of these involved in this, I just take out the things in the textbook and use them to learn and use them." ”

"Really?"

Chen Simian was skeptical, thought for a while and said, "However, Xiaoyu, when it comes to your kind of service, I'm afraid it's a little difficult." ”

"It's really difficult, this kind of service is not to be talked about, and we have to work the internal management of the hot pot restaurant. First of all, we need to change the current salary. Employee treatment grading system, as long as you do a good job, you can become a second-level employee, and second-level employees have excellent performance and become first-level employees. First-level employees not only have a better basic salary, but also have higher commissions. At the same time, the overall salary level must be 50% or more higher than the salary level of other stores in the same category......"

"Wait, Xiaoyu, I'll take a notebook and write it down. ”

Chen Yu took a sip of water while his father took the notebook, and then continued: "This commission refers to the service level of employees, the better the service of employees, the higher the achievement." ”

"In addition, we try to recruit employees as elite as possible, not just pull one on the street without a job. We wear work clothes to work, and we can customize work clothes. New employees must attend training before they start their jobs, and the first job of training starts in the bathroom......"