Chapter 003: Big News
Chapter 003: Big News
What's even more terrifying is that customers will spread unfavorable news about the car dealership in their own networks, which will offend countless potential customers and make a bad reputation.
Therefore, now that the competition is so big, Fang Yuan believes that doing business should be honest, pay attention to credibility, and be kind.
According to the needs of customers, we must recommend the most suitable model for customers, and at the same time tell customers the advantages of this car, and do not shy away from the shortcomings, so that customers can buy a car clearly.
After avoiding all risks, does the customer still have an excuse to make trouble?
Thinking of this, Fang Yuan began to face Wang Qiang squarely.
"BMW's common problem is that the engine burns oil, oil leakage, and the gearbox leaks...... Fang Yuan told Wang Qiang seriously, as long as it reaches a certain mileage, there is no BMW that does not burn engine oil and does not leak oil.
However, it is almost inevitable that the engine of BMW models will burn oil, which is a common problem of BMW models, and if you want to handle it well, you have to endure these problems.
In addition, the rubber valve cover gasket of the BMW engine is easy to age, the water pump is broken, the water pipe is often cracked, and the suspension and shock absorber are also prone to oil leakage......
"So many questions?" Wang Qiang slammed his mouth as if he had a toothache, a little hesitant.
"You don't have to be so entangled. Fang Yuan said, "Manufacturers have invested tens of billions of cars to manufacture, which must be put into production according to user needs, and no matter how optimistic the car is, there are consumers to buy and use;
Some people say that the Volkswagen EA888 burns engine oil, and some people say that the DSG gearbox is not good
Some people say that the car is thin, and some people say that the Korean car is not of high grade
Some people say that domestic cars have a high failure rate, but in fact, it is reasonable to exist
Everyone has their own unique needs, and as long as each car is in good condition and reasonably priced, we have enough reason to buy it.
"You buy a car for fun, and it's not usually used for commuting, there's no need to worry so much, you really don't want to buy a BMW, you can take a look at that Fit. Fang Yuan played a trick and began to want to get away.
Wang Qiang looked at the small Fit in the distance, and then looked back at the white paint of the imported BMW, the classic angel eye headlights, the blue sky and white cloud logo, the kidney grille, and the elegant body.
He is right to think about it, how can a BMW that does not burn engine oil and has no faults be bought for 55,000?
Besides, I want to spend a small amount of money in front of my female colleagues, play with control, and experience the fun of driving.
Wang Qiang's heart knot was untied, and he made up his mind to buy a car, and at the same time thought that Fang Yuan was warm and thoughtful, honest, kind, professional, sincere, and did not shy away from explaining the shortcomings of the model, so that he could buy a car in a down-to-earth and clear manner.
"Okay, just buy this car. Wang Qiang made up his mind to buy this imported BMW 3 Series and was ready to pay for the car immediately.
According to the transaction regulations of Zhenghong second-hand car dealership, customers must wait for the transfer of ownership before they can drive away.
But the regulations are dead, people are alive, and Fang Yuan is unwilling to provoke customers in such a trivial matter.
Sun Yanming, the manager of Zhenghong Auto Dealership, is a good man, and Fang Yuan believes that the manager will give him the green light.
So I just told Wang Qiang to be careful on the road, don't violate the rules, after all, the current license plate belongs to Zhenghong Car Company, and the fine is small, which affects the transfer.
"Okay, I got it. Wang Qiang followed Fang Yuan to the manager's office.
To sign a car purchase contract, you must go through the store manager of Zhenghong second-hand car dealership, and he will collect the money, arrange the transfer of ownership, file and license plate, etc.
Before Fang Yuan knocked on the door, the door of the office opened first, and I saw the manager Sun Yanming holding the folder for the evening shift meeting, ready to announce the end of work after the meeting as usual.
Seeing Fang Yuan and a stranger standing in front of the door, Sun Yanming was obviously stunned for a moment, his eyes widened before he could react to what was going on.
Fang Yuan hurriedly explained: "Manager Sun, I sold a BMW 3 Series of 55,000 and brought the customer to sign the contract. ”
"Fifty-five BMW three series?" Sun Yanming looked surprised, as if he couldn't believe Fang Yuan's words, and wanted to ask for more details, but the customer was inconvenient to say more in front of him, so he immediately happily beckoned Wang Qiang and the two of them to come into the house and sit.
After a brief conversation with Wang Qiang, he confirmed that the customer was ready to pay, Sun Yanming was sincerely happy for Fang Yuan, and didn't care about Fang Yuan's promise to let the customer drive the car away first, he thought that a newcomer like Fang Yuan could complete the task and keep his job smoothly, and there was no need to create obstacles for employees.
Sun Yanming found out the car purchase contract, and then signed and paid the full amount, and was very busy, at this time a group of salesmen from Zhenghong Car Dealership stood at the door, curiously looking at the situation in the office.
"Mr. Wang, don't forget to come to the transfer tomorrow. Sun Yan was obviously very happy, and Fang Yuan kept sending Wang Qiang to the main driver's door of the BMW 3 Series, and watched the car disappear at the gate of Zhenghong before turning back.
"Old Sun, what's going on?" Zhenghong Auto Dealership's sales champion Wang Hu came over and looked at Fang Yuan curiously, "The car that Fang Yuan sold?"
"Hmm. "Sun Yanming is so enthusiastic about Wang Qiang, in fact, it is largely due to Fang Yuan's face.
Although Fang Yuan did not complete the sales assessment for more than two months, Sun Yanming liked him very much, thinking that Fang Yuan was hardworking, down-to-earth, hard-working, and the one-centimeter-thick model information, except that Fang Yuan could memorize it word for word, even the sales champion Wang Hu, who had worked in the car dealer for five or six years, did not have this ability.
Now that Fang Yuan has finally sold a car, even if it is only a low-cost car of 55,000, Sun Yanming is also very happy.
"Alright, alright, now for the meeting. Sun Yanming didn't go back to the office to get the folder, clapped his palms at the employees, and asked everyone to gather.
There were a total of six salesmen in Zhenghong Auto Dealership, and they stood in a row lazily in front of Sun Yanming, ready to wait for the meeting to get off work.
"Congratulations to Fang Yuan, today is a successful start and has completed the sales task. The sales of the BMW 3 Series sold were too low, Sun Yanming was embarrassed to boast about Fang Yuan, and after a simple mention, he announced a major news.
It turned out that tomorrow Hao Baichi, the head office of Zhenghong Automobile Dealership and the sales manager of the eighth division of Zhenghong Automobile Sales Group, was going to announce a major decision at the morning meeting.
Sun Yanming did not say what the specific thing was, but only asked all employees that no one was allowed to ask for leave tomorrow and was not allowed to be late, otherwise they would be fined and the bonus would be deducted.
Penalty plus bonus deduction?
The exciting news announced by Manager Sun, and the severe punishment measures, instantly annihilated Fang Yuan finally sold the car, giving everyone a little shock.
As we all know, the efficiency of Zhenghong Automobile Company is not good, and it is at the bottom of the entire Zhenghong Automobile Sales Group.
Manager Sun is middle-aged and powerless, relying on his seniority, no one is willing to take over this mess, he simply breaks the jar and falls, indulges in health and does not look bald, has always been a Buddhist management car dealership, as long as he does not make too much trouble, he will turn a blind eye to late and early leave.
The severity of this now is a testament to the importance of tomorrow's news.
Fang Yuan has also been coming to the car dealer for more than two months, and knows that the head office of Zhenghong Auto Dealership, Dahai Zhenghong Automobile Sales Group, specializes in car sales, and the leadership structure is dominated by the chairman.
Below the chairman, there is a vice president in charge of outreach, and there is a director at the same level as the vice president.
Several directors manage operations, planning and training, logistics and other departments.
The operation department manages all the 4S store sales staff of Zhenghong Automobile Sales Group.
There are four regions under the chief operating officer: southeast, northwest and northwest.
A region is responsible for administering one or two provinces.
Each region contains a large number of districts, and the regional managers of the zones manage a variable number of stores.
Then the managers of each 4S store became the management at the bottom of the pyramid.
As the only second-hand car dealership in Zhenghong Automobile Group, Zhenghong Automobile Dealership, a lone seedling in the Qiantian field, its location is very awkward, there is no same brother unit, and it can only be managed by the Eighth District of the Eastern District.
The regional manager of the eighth division of the eastern district of Zhenghong Automobile Sales Group has the power of life and death over everyone in the region, including Manager Sun.
Due to its large scale, small profits and poor turnover, Zhenghong Auto Company is not treated by Hao Baichi, the regional manager of the Eighth Division.
These are no longer secrets, even Fang Yuan, a new employee, knows about it.