Li Yang also found that the managers of the George V Hotel rarely discuss the grand plan, quarterly goals, annual goals, or how to surpass a competitor or become the number one in the industry.

But there will always be a meeting because of a trivial matter, such as one day, the general manager, room manager and other high-level executives, even for a long time to discuss the problem of replacing a bedside alarm clock in the room.

They purchased almost all the alarm clocks of mid-to-high-end brands from the market for testing and comparison, first of all, the brand should be consistent with the identity of the hotel, and secondly, whether the shape and style of the alarm clock match the room, whether the alarm clock is silent enough, whether there is a night mode, and whether it can be seen clearly by some older people, after all, the alarm clock itself is for the convenience of those who are not very good at using modern products.

After much discussion, they selected three of them and began to experiment with them in the room one by one to see if the alarm clock was in harmony with the style of the whole room.

Not only that, but they will also meet to discuss, trial and study, and study small issues such as the texture and softness of the newly changed bed sheets and pillow cores.

But all of this can't get around one core, and that is service, the ultimate service.

In this way, Li Yang thought of the difference between those top luxury cars and ordinary luxury cars, there will be a lot of humanized designs on top luxury cars, and many small functions that are surprising and easy to use.

There are even a lot of small functions that even the owner himself doesn't know what they're used for, or doesn't even notice them.

But this does not mean that the founders of these top luxury cars have given up the pursuit of the ultimate, and their excellence has created those small functions that increase the sense of experience and convenience and ease of use, and also bring one surprise after another to users in the process of use.

Just like when Li Yang first discovered one hidden function after another on his luxury private jet, he couldn't help but exclaim in his heart, it turned out that there was still this function, which really made him unexpected, and sighed in his heart the intentions of the designers, and then subtly made her more recognized by the Gulfstream brand.

Maybe he bought this brand at first just because he was famous enough and the quality was guaranteed, but after using it, the surprise and satisfaction brought by those experiences were the reasons why Li Yang really recognized and liked this brand, and even became a loyal user in the future.

And the same should be true of hotels, it is the details that the customers have not noticed, but the service staff have thought of thoroughly, so that those who have been to the George V Hotel feel the difference between this place and other five-star hotels, and feel the comfort and happiness of staying here.

After this stage of understanding, Li Yang also feels that he seems to understand the intention of the system better, and the acquisition of George V Hotel can not only enhance the global influence of Dream Catcher Group, but also master a group of higher-end customer resources.

The most important thing is to have a new understanding of the concept of service, although the service of Pandora Resort is also first-class, and it inherits the standards of the Four Seasons Group.

But the George V Hotel still has so much to learn from, and there are many styles that have been precipitated by its nearly 100-year history.

Of course, the hottest business at the George V Hotel is not actually the housekeeping department, but the three restaurants, which are almost always full when it comes to meal time.

And most of the diners are not hotel guests, but come here for food, or local wealthy Parisians, and even some people come here for breakfast or lunch almost every day.

For example, the old man known as Mr. Parker, who eats his breakfast almost every day.

"Good morning, my friend!"

"Good morning, Mr. Parker!"

"Good morning, Martin!"

"Good morning, Mr. Parker!"

"Good morning Lee!"

"Good morning, Mr. Parker!" Li Yang, who had just finished breakfast, met Mr. Parker again in the hotel lobby.

As early as a few days ago, Li Yang had already met this Mr. Parker, of course, through Adrian's introduction.

At that time, Li Yang noticed this old man by chance and found that he knew almost most of the employees of the hotel, and could even call their names easily, and he even knew the family situation of many employees, such as whose children were married, whose son was born, who speculated in stocks, who liked to play cards, and so on.

So Li Yang saw that this was not an ordinary guest, and after asking, he knew that this was a real frequent visitor to the hotel.

At that time, Adrian also joked with Li Yang that the old man was an external staff member of the hotel, and his service experience was longer than 80% of the hotel's employees.

Parker's full name is Gray Parker, he is a Frenchman who loves to chat, he is eighty-five years old, if it weren't for Adrian's introduction, Li Yang really couldn't see that he was so old, he was in good spirits, his steps were vigorous, and he looked like he was only in his sixties.

The old gentleman had been breakfast at the George V Hotel for almost forty years, and unless he was not in Paris, he would come almost every day, occasionally for lunch.

The longest interval was almost three years, and it is said that thirty years ago, he was imprisoned for an economic case, where he spent three full years.

He often joked that the most painful thing about him in those three years was not being able to come to the George V Hotel for breakfast and talk about what had happened recently.

The first thing he even did when he got out of prison was not to go home, but to come here for breakfast!

Monsieur Parker had a wife, who had died many years earlier, and they had no children, and together they ran a pub that had been almost fifty years old, not far from the Seine.

In fact, it was his wife who loved the breakfast at first, and they used to come almost every day, so for Parker, the George V Hotel was like his second home, with many fond memories of him, and everyone here was his friend.

"I have experienced three general managers of the hotel, and I have also seen off and welcomed many new and old employees of the hotel, and I have witnessed the hotel from being acquired by Four Seasons Group, then by the Saudi Prince, and now by the Dream Group. He said this when Li Yang was chatting with Parker that day.

He is indeed a living history, he knows a lot about the hotel even better than Adrian, and Li Yang has heard a lot about the changes in the George V Hotel and the interesting stories that happened here.

Not only that, but he also sees the charm of the George V Hotel more thoroughly than many people.

"There are a lot of things that belong to our time that are condensed and preserved here, and old people like me, who have been left behind by the times, can find a lot of memories and shadows of their youth here.

But he's not like me, he can't keep up with the times, he's always improving, keeping pace with the times, and becoming more charismatic.

Today, it has both classical charm and heritage, and at the same time a good integration of new era things.

Therefore, he is also loved by many young people, where people can feel the modernity of other emerging hotels, and they can also feel the unique charm of time condensed and precipitated.

In short, people of every era seem to have a different feeling here!" said Gray Parker, and Li Yang felt that what he said made a lot of sense.

This is also the charm of the George V Hotel, through this chat, Li Yang also has a better understanding of the positioning and future development of the George V Hotel, and is more aware of what he must not abandon.

The George V Hotel is to keep up with the times, but not completely turn the past upside down, otherwise it may not be the George V Hotel anymore, and it will lose its true loyal customers.

"Your newspaper, Mr. Parker!" Parker is indeed more obsessed with old-age things, such as newspapers, than with new-age high-tech gadgets.

Every day after arriving at the hotel, Mr. Parker would go to the front desk to pick up a newspaper and head to the restaurant, and today was no exception.

"Thanks, Martin, is your son's leg healed?" asked Mr. Parker.

"It's almost ready, you can continue training next week!" Martin said with a smile.

"Well, that's good, I'm optimistic about that kid, he's going to be a great footballer!" Parker said.

"Thank you, and I hope he succeeds!" Martin said proudly.

With the newspaper in hand, Gray Parker walked straight to the restaurant, and he would say hello to everyone he saw along the way.

According to Adrian, the main reason why Gray Parker is the hotel's external staff is that he is the hotel's breakfast taster and quality inspector.

Whenever the restaurant changes its chef or develops a new breakfast category, he is invited to come over and taste it, and how to ensure that the taste of the classic product is as delicious as ever, relying on Mr. Parker, the taster.

……

"At three o'clock this afternoon, Ms. Collins and her sixth husband, Peter Charles, will be staying in our hotel's 616 Royal Suite!" "At the daily meeting, the reservations department reports the list of guests who will be staying at the hotel today, especially some special guests, or guests with special requirements.

Jon Collins is a special one, a regular customer of the hotel, having visited almost all of her five husbands at the George V Hotel, having been married to her current husband five years ago.

"She said that it was her sixth husband who was going to stay with her this time,"

"Peter Charles, her agent?" Adrian also knew Peter Charles, who had previously stayed with Ms. Collins and his wife.

And this Peter Charles also worked at the George V Hotel, when he was only eighteen years old, and worked as a doorman in the hotel for fourteen months, and now more than forty years have passed, and now he is already a very famous agent.

"Yes, sir!"

"Are there any specific requirements this time?" asked Adrian.

"She said it's good to be the same!"

"Then let's set up and display the room according to her file!" Adrian said.

After chatting about today's guests, Adrian talked about the training of new employees, and George V Hotel attaches great importance to every new employee, even if he is just an ordinary cleaner.

The training of new employees is also excellence, and strive for perfection, so that every new employee can show the hotel's ultimate service.

"By the way, let's take him to the tooling department today to customize the tooling!" Adrian said.

The George V Hotel has a special tooling department, which has professional tailors and designers, tailor-made for every employee of the hotel, customized tooling, especially the tooling of some service personnel, are suits, so they need to be customized.

The cost of each set of tooling is not cheap, after all, the service staff is also the face of the hotel, and their image is also very important to the hotel.

……