"The above is our preliminary preparation, and the next step is to officially enter the chat session. The first thing we do when we chat is called 'troubleshooting'. ”

Huang Quyang turned around and wrote these two words: "Doubt-elimination, as the name suggests, is to eliminate the doubts of customers.

After all, as we just said, when we add someone, we send a verification message like 'I'm a friend of so-and-so', so after you add a customer, you can't come up directly, just like an old friend who hasn't seen you for many years, this will be regarded as a neuropathy.

Therefore, the verification information we sent at the beginning, that is our introduction, as for the troubleshooting methods, there are many, many kinds, such as the successful case you see, this method of reporting a private customized tour.

We must know that customers are not in the tourism industry, but at the beginning, we must really think that we are here to sign up for tourism, only if you believe what you say, customers will feel that what you say is true.

Don't underestimate the dozens of cold words at the beginning, it looks like a square Chinese character, but it comes out of your heart, and you deliberately send it to the customer, this kind of true feeling customers can feel.

This is a very mysterious thing, such as the successful cases you see, the chat from beginning to end is not very natural, so your feelings are in place, customers can actually feel it, I have communicated with many colleagues, and they have this feeling in the list. ”

When Huang Quyang said this, his expression was very serious, and he felt that he had a fight with those fortune tellers under the overpass.

Is this 'if you want to deceive others, deceive yourself first'?

Xiao Ran was scolded for a while, but looking at the serious appearance of several other newcomers, they had obviously been infected by Huang Quyang, and they were stunned for a while.

"For example, in the successful case, at the beginning, ask 'can you still arrange a private customized tour', the customer will ask 'who are you' directly, and if you don't say it directly, you will slip away for a while, of course, it is not excluded that the customer will not reply to you, and will directly delete you.

But our next main idea is to convince the customer that you really added the wrong person. When we 'learn' that the customer is not the person we are looking for, we can say 'sorry, I'll ask again' and end the troubleshooting.

After the troubleshooting is over, we can stop for one or twenty minutes and not reply, because during this time period, we are 'in' asking our friend what is going on, right, it is impossible to reply to him immediately, after all, our own business comes first. ”

Huang Quyang turned around and wrote down the words 'second contact': "After a while, we asked clearly, and at this time we reached the stage of second contact. This is the second conversation with the customer.

Because we added the wrong person, as a quality girl, although we have money and status, we will still take the initiative to apologize. Therefore, the format of the second contact is generally 'I'm sorry just now, my friend gave the wrong number' and so on. ”

"I would like to add here that when you are suspicious, you are not just looking for a reason to arrange, in fact, from the first sentence, you are already showing you to the customer, and paving the way for the next understanding of customer information. ”

Huang Quyang paused, his left hand and right hand kept gesturing in the air, "For example, the successful cases you have all seen, she is suspicious of using customized tourism, right, does it give people a very high-end feeling?"

So from the first sentence, we inadvertently reflected our 'Liang Jing' style, we are not ordinary people, we will never go out with any tour group, so lose our share.

Of course, the reason for dismissing doubts is far more than travel, such as identifying calligraphy and paintings, antiques, such as going on a self-driving trip, such as buying high-end fishing rods, etc., in short, everything is the same, it is style and foreshadowing.

These are all paving the way for us to have a second contact with customers after we have cleared our doubts.

After you apologize to the customer, some people are of higher quality, and will tell you, it's okay or something, and then you casually ask, 'Do you like to travel?', if the customer replies 'never gone out', then he may be a low ratio, if he replies 'often or occasionally', then you can talk about where you have traveled.

For example, if he says, 'I've been to the southwest', then you can talk about the scenery and humanity on the plateau, and then think up a few small stories about your experience on the plateau, such as who you met at the foot of the snow-capped mountain, what you ate, you didn't get used to the smell, and vomited for a while.

As soon as these words are said, does the sense of reality come up? And then it can also invisibly reflect your style, I have been to those places you have been to, and there is a deep experience, a girl with cultivation and quality, is it in the eyes of customers?

At the end of the day, you pretend to be casual and ask, 'What kind of work do you do, so leisurely' or 'Travel is very common now, what do you do, do you usually have no time?', and the customer answers, 'I'm a front-line worker in the factory' or 'I open a small factory'.

If this is indeed the case after repeated checks, then we can kill the former directly, and basically do not need to touch it.

As for the latter, we will continue to observe in the future contact, he opened a small factory, how big the factory is, how many employees, if it is four or five employees, that is a family workshop, basically no need to contact, if the scale is okay, this is our initial selection of high-quality customers. ”

"Of course, at the very beginning, we must not be too enthusiastic to chat with customers for too long, and do not try to inquire about customer information. ”

Huang Quyang solemnly reminded: "After all, after the second contact, everyone can only be regarded as ordinary netizens, as 'Bai Fumei', a few perfunctory words with them are just to look at them, just plain." Then we will talk about travel and other topics for half an hour like I said earlier, and it will basically be over. ”

"So after our second contact is over, how can we contact the customer next time? Hey, at this time, we will use our materials, the materials are our photos and videos, you can ask your master for them when you go back, these materials are all real shots. ”

Huang Quyang smiled, "When we contacted the customer again, we sent the scenery material, asked the customer to guess where I was, and then said, 'I just arrived at a certain mountain, and when I saw the scenery, I suddenly remembered that I mistakenly added your embarrassment a few days ago, and I bent my girlfriend's waist with a smile when I told me about it'."

At this time, we can talk to the customer a little more, but after the customer replies, remember not to reply to him immediately, after all, you are playing. ”

"So after saying this, what should we talk about with the customer next?