It was the second day of the auto show, and today we stayed in the showroom and didn't go to the auto show because of the shift.

Originally, when it wasn't an auto show, I thought that the sales consultants were quite enough, but now I went to a few show cars, and the exhibition hall seemed to be less crowded and a lot busier.

From 9 o'clock in the morning, there is a steady stream of customers to come to the exhibition hall to see the car, one person will bring 4 to 5 entourage, and the exhibition hall will be full of people.

At first, I couldn't get used to it, because there were a lot of customers and we had very few people, but then I got used to it, because most of them came to see and left.

I was thinking that it would be nice if I could open one or two orders today, and then it would be a step closer to my mission.

But what I never expected was that I opened a bill and was still a tricky customer.

After lunch, I received a couple, around 30 years old, locals.

As soon as I came in, I first introduced myself, but at some point, he saw at a glance that I was new.

Say let the old sales consultant come to receive them, you are not professional who just came, we want professional people, enjoy professional service!

C•••

That's what I said in my heart at the time, I didn't say it, and I almost choked back my internal injuries!

It's the same as the family members of the patients I met in the hospital, and there are really people who are arrogant everywhere.

In the hospital, they despise the interns and nurses, but they don't know that the interns do the tedious things they eat, mission, vital signs, etc.

In the middle of the night, I am afraid that the ward rounds are more diligent than the doctors and nurses, and the urine interns are recorded clearly.

I can now say with a clear conscience that you can see that when you touch such a clean show car, which one is not carefully polished and polished by the newcomer.

All the old doctors are from interns, and all the old sales consultants are from newcomers.

Even you yourself have been peeing since childhood, why do you look down on people so much!

Hey, it's just the customer – I'm throwing in the towel!

We are so bottomless and dignified in front of our customers.

I said it politely and gently.

"I'm sorry that the current old sales consultants are all receiving customers, and I can't spare time to receive two VIPs for the time being!"

"Otherwise, I'll receive you two first, and I can answer all the information about the car for you. ”

"Even during the final test drive, I can accompany you both!"

"What do you think!" I was cautious, for fear that there would be something inadequate.

"Such a big 4S store, there are only two old sales consultants!"

"Don't drive so big if no one is there!"

This is what the woman next to me said, it should be his wife.

"Hey, no one, no one. ”

"Just take a look, you don't have to buy it, do you!"

"It's not the same who received it!"

This is what her husband said, and it was slightly better than his wife's words.

Later, his wife didn't say anything, so she "cut" it.

Then I led the two immortals to the car they wanted to see.

The woman began to behave again, saying that if I wanted me to introduce the car to them, I must explain every part in detail.

What wheels and how many sizes, where the tires are produced, how high from the ground and so on are very specialized, I still start to wonder if these two peers are deliberately coming to make things difficult.

But no, I'd have thought that other time.

But now is the golden time of the National Day Auto Show, and it is the most favored and busiest time for 4S stores.

That must be the two immortals pretending to be forced.

Although it's a bit difficult, I'm a newcomer, but I've passed the six-way test, which doesn't bother me.

Okay, as long as the customer is happy, these requirements as a service industry I am absolutely serving.

I picked up the major I had when I was explaining the six directions, and I told the two immortals all about it, and it took about 1 hour.

In the middle of the way, the two of them also gave me a lot of difficult questions, saying that this is not very good, and there is not very good.

These are not problems, I am quite confident in my company's brand, these so-called problems are not problems at all, but just the customer wants to use them as a basis for later squeezing bargaining.

I've learned this before, and it's even easier to deal with it now.

On the contrary, these two immortals were answered by me without omission, and the idea of wanting to make things difficult again was blocked.

The two also looked at each other awkwardly, knowing why bother now!

You can't go too far if you want to bully newcomers, now you have learned a lesson! My heart is still a little floating at this time.

"She's not a newcomer!" the woman looked a little disdainful.

"That's right, I'm new. ”

"It just so happens that we are new here, and we are also quite professional. ”

"The more professional questions you ask, the more we like them!"

I'm a little teasing, not exactly, I just want to express that newcomers are also professional newcomers, and who said that newcomers are unprofessional.

"Hmph, what's the smugness!" the woman again disdained.

"Okay, we basically know the car, we want to test drive!"

"Okay, please provide your driving license and ID card, and I can register here and lead the two of you to test drive!"

When I learned about the test drive, I continued to speak professionally.

"It's just a test drive, and there are so many things, it's really troublesome!" the woman continued to behave as a demon.

"Yes, that's why I would like to ask your husband to provide your driving license and ID card. ”

"Because the industry stipulates that customers must provide these two documents before test driving, we can lead you to test drive after we have registered. ”

"This is a test drive program in our company, and we have to do it, and it doesn't take long!"

I have done it very tactfully, very politely to this woman, and I will tolerate it as much as I can.

Later, the man also understood the situation and took out his driving license and ID card to me, and I quickly registered and returned the documents to him.

"Hello, boss, please take a closer look at the test drive agreement here, sign it, and you can go for a test drive!"

I gave him the test drive agreement.

"Don't look at it!"

The man didn't read the agreement carefully, then he picked up the pen and signed his name roughly, looking very impatient.

I didn't say much to tell them to read the contents of the agreement, in case something happened and said that I was deliberately blackmailing or something.

Then I took the two immortals for a test drive.

I arrange to receive the customer's request to enter the car, just like the reception boss, open the door, cover the head, close the door, and adjust the seat.

I'm afraid that the driving will be unpleasant or something, so it's better to be careful.