Chapter 038 - First Complaint
At this time, Applejack had just finished receiving a group of customers, and just saw two immortals inserting themselves in the exhibition hall, so he went up and asked.
"Is there anything I can do to help you both?" Applejack asked politely.
"I'm looking for your supervisor, looking for your manager!"
The woman came directly to the manager, and she lit up the entire exhibition hall very loudly, successfully attracting the attention of other customers around.
"Do you have any special business that needs to be handled?"
Applejack was a little surprised, looking for a supervisor and a manager! Is there something very special about this that requires a supervisor and a manager to handle?
"I'm going to complain about your sales consultant!"
The woman's voice was so loud that it lit up the exhibition hall again, and it was really full of energy.
"Complaint?" Applejack looked at the woman questioningly.
"Which sales consultant do you complain about?" Applejack asked.
At this time, the pair of immortals saw me come in, and then pointed at me.
"We want to complain about this sales consultant surnamed Qiu!" the woman's voice was very loud.
Following the direction the woman had pointed, all the people in the room were now looking at me.
"Is that the sales consultant?" reconfirmed.
"That's right, Qiu Ziyue!" the woman replied to Applejack without hesitation, and said angrily.
"What is the reason you are complaining about her?" Applejack continued.
"She was disrespectful to the customer and we were very unhappy with the test drive!"
"Still trap us!" the goddess opened her teeth and claws.
"Pit?"
"Can you still trick customers for test drives?"
At this time, Mr. Li felt that something was wrong and asked me.
"Wronged, Mr. Li, I didn't cheat them, they were talking nonsense!" I said aggrievedly.
"Then now the customer is complaining about you, saying that you cheated on them and disrespected them, what's the matter?"
Mr. Li asked again.
So I told Mr. Li the ins and outs of what had just happened...
"So, Mr. Li, do you think what I did was wrong or right!" I asked Mr. Li.
"From the company's point of view, it's true, but from the customer's point of view, it's a loophole. ”
"Exactly what they call deception!"
After Mr. Li understood the reason for the matter, he said calmly.
"Now that the customer's emotions are so excited, they must be very dissatisfied with you!" Mr. Li continued.
Of course I know this, but they brought it all on themselves, and I told them about it, and now I'm going to do it.
At this time, Applejack is picking up the customer, trying to calm the customer's emotions as much as possible.
"The two of you sit down first, you've been going for a test drive for so long, you should be thirsty!"
"Come, sit down here and have some drinks to cool off!"
Applejack took the two of them to the side and did it, taking care of them and persuading them.
As soon as the two immortals sat down, they began to complain and complain about me.
Saying that the test drive agreement was my fault and my fault, I was even more angry when I heard it, so I stepped forward to confront them.
However, I was about to lift my footsteps, but was stopped by Mr. Li.
"What do you want!"
"I used to fight with the customer!" Mr. Li shouted to me impulsively.
"Isn't it?"
"These two immortals are now reversing black and white, making something out of nothing. "A few battles of high anger welled up in my heart.
"Even if you lose your temper and run over to confront customers, don't you see that there are so many customers in the exhibition hall now?"
"Applejack is helping you deal with this now, you should go over and apologize to the client instead of going up and causing trouble!"
Mr. Li scolded me fiercely.
The first thought in my heart was, I'd rather die than apologize!
Mr. Li seemed to understand my heart.
"If you want to go, you can go, with such a temper, how to do the service industry!"
"Obey the leader's arrangement, go now!"
Mr. Li looked at me very sternly, so I struggled to walk in the direction of the two immortals.
"Don't be too angry, I'll just ask our sales consultant to come and apologize to you!"
"It's a very small thing, you don't have to make such a big move, you should be happy on National Day, isn't it!"
Applejack coaxed the client and hurriedly filled the cup for the client.
"This pretty boy isn't what we want, and your sales consultant is just too much. ”
"There's something like that in the agreement, why don't you tell us!"
"If we complain, we are polite to save face, if we call the police and accuse her of being polite, it won't be so easy to say!"
"It's that she can't do things herself, she's too bullying!"
The two immortals were just like saying yes, singing and harmonizing.
I thought to myself, why don't you go to the police, do it, keep doing it.
"Ziyue, you're here, I feel like I'm sorry to the customer. ”
When Applejack sees me coming, she quickly apologizes to me.
When the two immortals saw me, they looked at me with disgust, and then turned their heads away.
I don't want to see you even more!
I sorted it out in my mind for a long time, and I felt that my mouth was too difficult to speak, and the word apology was what I think was the hardest thing to say in my life.
I said it anyway after much thought.
"Mr. Feng, I'm sorry, just now because of my improper operation, I made the two test drive and test ride on the way, which was very unpleasant. ”
"So I'm very sorry, I apologize to you, I'm sorry, I'm sorry to disappoint you with our service, please forgive me!"
This is the most contrary thing I think I have ever said to my heart.
"If you apologized earlier, you wouldn't have made this happen!"
After the two immortals saw that I apologized, their mood was a little better, but they still spoke so politely.
Later, when the two immortals left, Applejack personally sent them away, and when they left, they also gave a few gifts to apologize.
After the two immortals left completely, I paid the price for it, and I realized how impulsive I was and how bad my attitude was at that time.
I was called to the office by Lao Wang, and when I left, Applejack said, hold back, don't refute what he says, just admit your mistake.
I just smiled at Applejack and didn't take it to heart.
After I went in, Lao Wang scolded me, sprayed beyond recognition, and the dog was bloody.
I'm really going to use the topic to play, I didn't see you coming over to deal with things just now, and now I'm just yelling here.
"Qiu Ziyue, do you still have some brains, you are in the service industry, don't you know that customers are bigger than the sky!"
"People haven't booked a car yet, if you book a car, wouldn't you have to complain to the manufacturer, return the car, and pay the fine?"
"You are still a graduate of a prestigious university, can you think more about doing things!"
"If someone else receives customers like you and is complained by customers, will our store still use it in the future?"
"You are responsible for your actions. ”
"Demerit, assessment 500!"
"Get out!"
After the old king bombed me with one shot, he drove me out.