When I come out in a state of frustration, Applejack looks at me like the walking dead.

"Ziyue, you're okay!"

I glanced at Applejack and didn't speak.

"Lao Wang is sometimes a mad dog, don't mind too much, don't forget to go to your heart!"

Applejack continued to comfort patiently and caringly, but I just couldn't figure it out.

Like this matter, I feel that I have done nothing wrong at all, and in the end, not only was the dog scolded, but also demerited, and the assessment was no less.

I had only been turning positive for a short time, and the nails I hit were getting bigger and bigger.

"Did I do something wrong?" I asked, looking at Applejack and muttering.

"That's right. ”

"It's just honest, it's easy to suffer!" Applejack said with a slight smile of sympathy.

At that moment, I was a little suspicious of myself.

The anger in my heart seemed to be a sign of sincerity.

"Qiu Ziyue, come to my office!"

At this time, just as I was silent in my mind, Mr. Li's voice came from behind me.

"Let's go!" After Applejack heard Mr. Li call me, he asked me to hurry up and find Mr. Li without delay.

I walked to Mr. Li's office, probably because of the incident just now, to punish me and scold me!

Anyway, I scolded Lao Wang hard enough just now, and I won't be scolded again.

Ziyue, I want to bear it in my heart!

I came to Mr. Li's office, and I saw that he was still as usual, looking at his mobile phone or computer with his head down.

"Mr. Li. I whispered.

"Come in!"

Mr. Li didn't look up. But he could hear my voice, and I wasn't in a good mood.

"What, this makes you unhappy?" Mr. Li continued to look at the things in his hand and said over and over again.

"I didn't!" I directly denied Mr. Li's question.

"Then what are you doing with a very aggrieved look!" Mr. Li continued to look at the things in his hand without looking up.

"Mr. Li, do you also have eyes on the top of your head, you can also see this. "I'm kind of joking.

"Yes, you should think that I have eyes on the top of my head!"

"Someone like you who can't even hide your emotions deserves to be touched!"

It's probably because I've been experiencing too many things now, but I feel that the feeling of hitting something is not obvious and numb.

"Do you know what you're doing wrong?" asked Mr. Li again.

"It's all wrong!" I replied to Mr. Li without thinking.

"What is your answer!"

"You obviously don't know!" It can be seen that Mr. Li's mood is a little more unstable than just now.

"I really don't understand why we have to be patient with customers like this who are clearly going to make trouble. ”

"Let them do whatever they want and do whatever they want. "I just can't figure it out, why!

"Then I ask you. ”

"When you first receive customers, you already know the nature of these two customers, and you don't stop it. ”

"It's about dealing with things according to the rehabilitation of your own heart. ”

"You're working willfully, irresponsible. ”

"You have to know that it's the service industry, not the police!"

"Do you know what the indicators of the service industry you work in?" Mr. Li lowered his voice and asked me very calmly.

"Serve every customer well, let customers enjoy the whole process happily, our professional and enthusiastic treatment!"

I remember that the words on one of the wall paintings hanging in the exhibition hall said so.

"Did you just do it?"

"Are customers happy?"

"Do you have a warm attitude?"

"Is your service professional?" Lee always asked me a question, leaving me speechless.

"Nope. "It was like someone had choked the arteries, and my voice was small.

Originally, there seemed to be nothing wrong with these questions, but Mr. Li's feeling of asking them from above made me very ashamed.

"Think about the store you go to, will you be happy if you enjoy this kind of service?"

"Even if you don't mean to make things difficult for your customers, they will be unhappy and complain just to see if you have pushed people to that point. ”

Mr. Li carefully analyzed.

"I wouldn't have done that with any other client!"

"The two of them were an accident. ”

I am sure that these two immortals today were an accident, and I would never be like this in normal times.

"You mean, these two customers today were a bad accident, right?"

Mr. Li asked me, and I nodded and replied.

"Then I ask you. ”

"You will meet such an unexpected customer today in the future, so do you plan to deal with things like this every time?"

"I... ”

The question Mr. Li asked just now only choked my major artery, but now this question is choking my neck, making people speechless.

"Think about it, should you deal with it rationally or avoid it. ”

"Every sales consultant has their own avoidance and can't face up to the problems they face. ”

"Your problem is that you can't analyze things rationally. ”

"We don't do the service industry in our mouths, but not in our hearts. ”

"There are no surprises or surprises for customers, and there is no good or bad for them. ”

"To treat every customer as a good accident, even if it is a customer of different nature, we must have a good attitude and serve every customer for the purpose. ”

"I can't say that this customer is of a good nature, so I will serve them with a good attitude. I don't have to face customers with a good attitude. ”

"So what's the difference between you and those third-rate services that look at people with dogs and no one in their eyes. ”

Mr. Li's words were all hitting my heart badly and making me extremely ashamed.

At first, I just thought that there was something wrong with this customer, you are not good to me, why should I be good to you, and so on.

When I face up to the problem, I feel like I'm a person who exists in a third-rate service.

"Thank you, Mr. Li. ”

"Although it is not a third-rate, it almost became a third-rate, and I will change it in the future. ”

I thought there could be no better words, and this is what I talked to Mr. Li, and he passed it on to me directly.

The purpose of service is to treat it with the right attitude, whether good or bad.

Even if the process is the same, you have to do better and better each time, which is sublimating yourself and training yourself.

"Being a doctor and a car driver are both in the service industry. ”

"But there's a big difference between them. ”

"Doctors have been studying life and death all their lives, and Autobots have been studying character cultivation all their lives. ”

"The road to both will be long, and the doctor will make your heart slowly numb and disheartened. ”

"Autobots will keep you enthusiastic and confident all the time. ”

Mr. Li's last words instantly lit up my heart, although Mr. Li is not a master of medicine, a doctor or professor, but his words are the reason why I gave up medicine in the first place.

It turns out that some people will understand, numbness is the reason why I quit medicine.

At that moment, I felt that I could be more permanent in this industry because of my self-confidence.

"Mr. Li, you are really a god-like existence!"

My heart at this time is extremely blooming and clear.

From that day on, I respected and admired Mr. Li even more.