Jin Ling was also about to go back to the office, but Feng Yiping grabbed her, "Sister Jin, all the senior executives of the company know about your relationship with Jiamei, so you really don't need to have a burden at all, okay!"

"I'm sorry, Yiping, I know what you said, but you also saw it, after knowing about this matter, the company from top to bottom, all of them were indignant, signed with my work experience, I have to avoid suspicion, don't you say? ”

"Understand, then now you have to be active and think about how to solve this matter. Feng Yiping understood her concerns, in this matter, there were no people in the company who might blame Jin Ling, so she had to pull herself over.

"Although I don't have a very ideal plan at the moment, this incident reflects a lot of shortcomings in our work.

For example, the organizational structure of the group company is still very imperfect, if something more difficult and urgent than this happens, such as batch product quality problems, we should have a department that can quickly and efficiently deal with similar problems, otherwise there will not be so many people involved today, and there is no result so far. ”

"Yes, there should be, foreign companies have special public relations departments. ”

"It is necessary to have a department similar to the public relations department, but it is better not to call it the public relations department, this word has been badly interpreted in China, and when it comes to public relations, it is associated with corruption. It's not good to go to school and call it the External Relations Department, because the official spirit is too heavy."

"Or the marketing department?" Jin Ling proposed.

"It's not appropriate, this department is mainly for public relations and erecting our brand image, but as long as it is related to the market, it is generally related to making money, which is not good,"

Feng Yiping crossed Erlang's legs and shook them subconsciously, "Or." Let's call it the administrative department for the time being, giving people the feeling that it is professional and neutral, and a person from the marketing department speaks. Ordinary people may still think that he wants to make money by changing the law, but when an administrative department comes out to speak, everyone will at least not have this idea. ”

"It's okay, then I'll arrange for the office and the personnel department to draft job responsibilities and regulations, as well as related recruitment. ”

"Good. After the establishment of the administrative department, there should be a plan for some common and specific events, such things as poaching people can wait, some things can not wait, for example, a certain type of food operated by a convenience store, if there is a food safety problem, we must immediately come up with a treatment plan, and encounter such a thing. An extra hour of delay would have turned things even worse for us. ”

"It's similar to a crisis PR plan, right?"

"In addition, I think it is necessary for the group to set up a legal department, and although there is no such trouble now, I think that sooner or later it will come into such a situation, and we need to get acquainted with them when we go to the office after the incident. They also need to get acquainted with us, and they have to delay time. ”

"What about the cooperative law firm, should you look for it in the provincial capital or the capital?"

"It's better to have a firm with a lot of locations. If not, find one on both sides, this money can't be saved, we don't want to have such troubles, but once encountered, these affairs can help us save a lot of material resources and energy. ”

"That'll do. You have a lot of ideas, go back and think about how we should deal with Jiamei's matter, the company has me, and when I come up with a mature plan, I will personally go back to the provincial capital to deal with these things. ”

"Another point, the union that we used to use as decorations, I think we should also strengthen our work, not just give out gift certificates on employees' birthdays and give benefits on holidays. ”

From the perspective of our national conditions, trade unions, in fact, are also decorations in state-owned enterprises many times, not to mention private enterprises like them with joint venture brands.

"The trade union members of each company should talk more with the employees, and some employees may not want to say something to the supervisor, but will talk to them, which is also a channel for us to understand the state of mind of the employees.

For example, as Zhiyi said, this time the resignation was all because of the attraction of high salaries, so among the few people who resigned, were there any families who were particularly difficult and in urgent need of money, but our company's system did not allow them to advance their salaries, so he went to Jiamei?"

When Feng Yiping first joined the work, he encountered such a situation, a colleague, his father suddenly fell seriously ill and urgently needed surgery, but the cost was still a big difference, so he wanted to advance to the company, but the company's cold system did not allow it, so he called back lightly, and not long after, the colleague left to find another job.

Although the company's system does not allow more than three months' salary to be advanced, Feng Yiping believes that specific things can be done more humanely, and if they are handled well, they can not only retain a good employee, but also improve the company's reputation in the minds of other employees.

"Actually, what I'm most worried about is that because of some things we have unknowingly done, it hurts the hearts of some employees who are very loyal and dedicated, and the deep hatred of love is a truth, once it hurts the hearts of these originally loyal employees, it may be difficult to pull it back. ”

Among the seven people who Jiamei took away this time, the only regional supervisor was the second batch of employees of the convenience store, and he was also a fellow villager in the county.

"I want to review this, so far this year, I have not formally communicated with the front-line employees, to be honest, I don't know what issues they are most concerned about now. Some of the things I used to do are now put down because I am busy with work, and last year, I didn't go to their dormitory once, and I guess in this regard, Xinyu and many other executives are like me.

Indeed, as we have more and more outlets and more employees, we seem to be a little disconnected from below, and success at the corporate level may not always bring satisfaction to the frontline employees.

I immediately posted an article to emphasize this issue, no matter how busy the work is, we must not leave behind some of the fine traditions of the previous small company. Jin Ling took the initiative to admit the shortcomings in her work.

"Well, it's best to standardize it from the institutional level and include this content in the assessment of each supervisor.

At the end of each year, the presidents should take the heads of various departments of the group to each company for a discussion to understand the opinions and suggestions of the company's employees on the daily management of the subordinate companies, including the opinions of the company's supervisors at all levels.

There is also the office, the mailbox of the few complaints we announced, it has always been a decoration, and I asked Zhiyi to think of a way to make this piece come alive, and it can also be used as a communication channel anyway.

Actually, I want to say it one by one, Sister Jin, you have received a systematic, high-end business education, I think, now a convenience store work, you have to slowly let go, put most of your energy into the management of the group's work. ”

Feng Yiping is not an all-rounder, he just has more than 30 years of life experience, when he later had the most under his command, he was just managing a dozen branches, when he opened his own company, in addition to the husband and wife, there were only two nephews and a driver, and now he manages a company that spans several industries, has business in nearly ten provinces, and employs nearly 5,000 people.

However, it is also because of the family environment that he has an excellent trait that he is not even aware of, whether he is worth tens of millions or billions, he is still a very down-to-earth person and can't float.

In addition, he has always maintained a good habit, that is, to find the reason from himself in advance, and then did so, because he has no capital, he can't find others, and he can only improve himself when he encounters problems.

Moreover, he does have a lot of other strengths, after all, he has stayed in the era of mobile Internet with developed information and diverse social platforms, and he has never eaten pork, at least he has seen all kinds of pig runs.

All, after thinking about it for a few days, he finally came up with a suitable counterattack plan, once it was proposed, it was unanimously approved by everyone, and then after everyone's joint improvement, they generally believed that this plan was perfect and would be very classic. (To be continued.) )