"Little sister, do you want to eat rice balls? ”

After making sure that the payment was recovered, I saw that the back kitchen served a rice ball to a customer, and I picked up the plate of rice balls from the table, put it in front of the cashier at the front desk, and smiled at the young cashier.

The cashier was so shocked that his face changed color, and he looked at me stunned for three seconds: "I said brother, are you sick?"

"If I'm sick, then you have medicine. ”

I suppressed the anger in my heart and pushed the rice balls in front of her, saying that I had to invite her to eat them.

The cashier couldn't laugh or cry, and turned his eyes to the short-haired woman next to him, which was exactly what I wanted.

The short-haired woman had a dark face and a sneer, and said to the cashier: "Xiaoqin, the handsome guy invites you to eat rice balls, then you are welcome." ”

"Sister Zhang, what are you kidding, I'm working...... Solve the trouble you caused, and wait for the matter to get bigger, and let the guests know that it's not good. ”

The cashier whispered to the short-haired woman, and although it was very quiet, I heard it too.

I stared blankly at the two women in front of me to see what they were going to do.

Because I knew that there were rice balls in the goods I had just delivered, but when I ordered them just now, their chef unpacked the rice balls and poured them into the pot, and now the rice balls have been made and served to the customer's table, but she complained to me that my rice balls were not delivered.

This is simply talking nonsense with open eyes and complaining.

Because of her irresponsible complaint, I was fined inexplicably, I am not the kind of person who swallows my anger, my character is to repay me, you make me feel bad, why should I give you face.

The woman, Sister Zhang, looked at my expression and knew that if they didn't give me an explanation, I would not give up.

She snorted coldly and asked me, "Young man, do you really want to make a fuss about things? If you continue to make trouble like this, who will not be able to save face and mess up my business, and you know the consequences." ”

"My business has been messed up by you, eldest sister, I am inexplicably asked to compensate for my losses because of an irresponsible complaint of yours, and I have also been fined, who will bear my losses?"

I said loudly at the front desk, as loud as I wanted.

Because of my loud noise, the attention of the guests sitting and eating in the hall was all attracted by my noise, and they looked at the front desk and whispered, because they didn't know what was going on at the front desk, so they were hesitating whether they should eat at home.

Seeing that the attention of the guests was attracted by this, probably for fear of making things bigger, the person named Sister Zhang hurriedly lowered his voice and said to me: "Young man, I beg you, don't make trouble, okay? How much money are you fined? Can I give it to you? Don't make noise here, don't affect my business, okay?"

"I don't need you to give me money, I just need you to call our customer service in front of me and withdraw the complaint, although I am a courier, but the courier also has the dignity of a courier, I don't want my dignity to be ruthlessly trampled on by arrogant people like you. ”

As soon as my words fell, the whole hall burst into warm applause.

I don't know who took the lead, but the guests in the hall, one after another, said a few words: "Withdraw the complaint and apologize, withdraw the complaint and apologize, withdraw the complaint and apologize......"

At the repeated request of all the guests, the woman named Sister Zhang finally pulled down her face, called our customer service in front of me, withdrew the complaint just now, and then apologized to me, and repeatedly asked not to fine me again, but in the end, I still told the customer service to send his goods in the future, hoping to change someone, because I can't afford to mess with the delivery man.

After returning to the company, the delivery supervisor was waiting for me at the door of the company: "Xiao Wu, you have made a big trouble." ”

I rubbed my ears, which were red from the cold, and said to the supervisor, "If you're going to quarrel with me, then take advantage of it, because I really can't afford to serve a customer like today, to be honest." ”

"Young people have tempers, I understand this, but it's not easy to find a job, I've said a lot of good things for you to Mr. Liu, wait for Mr. Liu to talk to you personally, you explain it to him yourself." ”

The supervisor patted me on the shoulder, smiled wryly and shook his head, looking at his expression was helpless, in fact, I was even more helpless.

On the first day of work, I encountered such a bad thing, and I met such a supervisor, who can only talk and can't do things, I don't know if this job is worth my memory, let alone whether I want to continue to do it.

Since the boss wants to talk to me personally, I'll meet him.

In the general manager's office on the fifth floor, I met the young boss, who saw me walk in and politely beckoned me to sit down on the sofa.

The boss poured me a cup of hot water and said softly: "You are Xiao Wu, my name is Liu Fei, and I am the general manager of this company." ”

The boss named Liu Fei sat down in front of me, I took a sip of hot water, and said to Liu Fei: "Mr. Liu, how many couriers does our company have?"

Liu Fei was stunned for a moment: "There are ten of them, what's wrong?"

"Mr. Liu, there is one thing I don't understand, can the new courier go directly to work without any training?"

When I asked this, Liu Fei's two eyebrows wrinkled together, and he twisted his eyebrows and asked me: "Of course not, didn't your supervisor let you go directly to work without any training for you today?"

"Mr. Liu, please don't ask me like this, I think you can ask our supervisor directly, it may be clearer. ”

I drank the water in the cup, put the cup down, sat up straight, and said to Liu Fei: "Mr. Liu, if you want to dismiss me, then don't tell me anything else I don't want to hear, because it's useless to say it, if you don't dismiss me, then I just want to say a word to you, before making any decisions, please think about it for the employees, because the employees are the ones who make money for you." ”

Liu Fei's face was obviously ugly when I said this, but he still remained silent and nodded: "Xiao Wu, don't worry, of course I won't dismiss you, and the company won't punish you in any way, so you can do it with peace of mind." ”

He changed his words: "But I believe you have to understand that if the company loses a customer because you offend a customer, the company will lose a profit, if the company does not make a profit, then the company will have no money to support you, so you have to know that serving customers well is our best foundation." ”

It's a cliché, but since he's going to say that, I don't bother to quibble with him.

Because after all, what he said is not bad, if the customers are offended by us, then what do we rely on to feed, so improving the quality of service is our most important thing.

Coming out of the general manager's office, I met the managers in the warehouse.

I don't know what they are doing in droves, it must be some kind of meeting, I said hello to them, and then I left, and met our supervisor in the stairwell, and the supervisor's face was very ugly, and he looked like he had quarreled with someone, and I asked the supervisor, "Supervisor, do you still have a job today?" If you don't have a job, I'll go out and look for a house." ”

The supervisor had a dark face: "Damn, I don't like to do this job, whoever wants to do it will do it, it's really a job that is angry at both ends, I'm really fucking annoyed." ”

Hearing him scolding my mother here, I was a little surprised: "What's wrong?

"A delivery man started with the customer again, saying that the customer wronged him, and just now he quarreled with me, saying that I was talking badly, and he was going to beat me. ”

The director's eyes bulged, as if he had been greatly wronged.

I shook my head with a wry smile and said to him, "Is it true that there are often customers who work with delivery people?"

"Today's warehouse is mismatched with the wrong goods, but the delivery man did not order the goods, and came back after delivery, but the customer found that the goods were sent wrong after ordering, and then called to ask if the warehouse was mismatched with the wrong goods, and the warehouse said that they did not match the wrong goods, so now it is not clear, Xiao Wu, how do you think this matter should be solved?"

Looking at the director's appearance, I knew that he must be out of line, so that's why I'm crazy here.

I sighed and said to him: "It's very easy to do, just call up the monitoring and look at it, you can know, is there the wrong product? Now that technology is so advanced, is there anything that is difficult to deal with?"

"The problem is that there is no security monitoring in the warehouse. ”

The delivery supervisor said blankly, and I smiled dumbly.

There is no security monitoring in such a large warehouse, it seems that it is really justified, and the mother-in-law is reasonable, no wonder all the personnel in the warehouse went to the general manager's office, it seems that they are going to form a team to lie.

Speaking of which this supervisor is not easy to do, this kind of thing is really difficult to deal with, I was trying to figure out a way for him, a big man rushed in, rushed directly to the stairwell, without saying a word, pulled the collar of the delivery supervisor, and scolded loudly: "Bastard, you tell me the matter clearly, if you dare to fine Lao Tzu today, Lao Tzu will beat you all over the ground to find teeth, do you believe it?"

"Lao Yang, don't be like this, we're solving it now, isn't it ......"

Before the delivery supervisor finished speaking, suddenly Lao Yang scolded, swung a punch, and smashed directly on the delivery supervisor's face: "Solve your mother? Lao Tzu has been fined, do you know, 100 yuan......

The force of his punch was so strong that it hurt to look at it, and the left side of the delivery supervisor's face was instantly bruised, and even his glasses fell to the ground.

Just scolded "Guizhou people are so poor and temperamental, do it again, Lao Tzu will call the police...... but before he finished speaking, he was punched again, this punch was even more powerful, and his teeth flew up.

Lao Yang said while beating: "Dare to scold us Guizhou people, you will kill you, Lao Tzu beat you today, and the mother who beat you today doesn't know you." ”

When the third punch came out, I grabbed my hand: "Brother, just point to the end, the supervisor is not good for himself, in fact, he doesn't want you to be fined." ”

"Which hairy boy are you? Get out of the way. ”

Lao Yang glared at me with a pair of puffed eyes, trying to scare me away, but I didn't eat him, I took out my mobile phone and said to him: "If you really want to fight, then I have to call the police, and I want to call the police station and call the police." ”

"You kid dare to be nosy, Lao Tzu will beat you first. ”

He let go of the delivery supervisor and punched me.

In terms of ruthlessness, I think he can't be ruthless to me at all, I picked up a potted plant next to me, and smashed it according to Lao Yang, Lao Yang's fist broke my potted plant with a punch, but I had already rushed to him, and the mobile phone in my hand snapped and slapped it on his face.

Because Lao Yang was defenseless, he took a shot directly, and my mobile phone instantly shattered, and his face was immediately colored.

The supervisor covered his bleeding mouth and said, "Don't fight, let's drink." ”