Infinite Scenery of Ten Thousand Lights(16)
Ten days later, Huang Glass and his wife Sister Chen came to Wanjia Insurance together, and Yu Yuanming took them to see Wen Mingjing.
Walking in, Wen Mingjing also asked a few words with a smile, and then told the customer with a smile: Thank you for your trust and support to Wanjia Insurance, the claim case will be processed quickly, and Yuanming will notify them after the processing. At this time, a colleague who was handling the documents next to him exaggerated and exclaimed: Yuanming, you are lucky! Seeing the presence of the customer, he felt that it was inappropriate as soon as he spoke, and the action of covering his mouth was half a minute late and solidified on his lips. Yu Yuanming didn't say anything, just casually perfunctory: Ah, that's right. This is when the customer comes to the company to see.
Here, Sister Wang has finished her training and has completed the induction procedures. Now Yu Yuanming officially calls her: Wang Xuemin's partner. Yu Yuanming knew very well that this was his first apprentice and needed to be taken well. I look forward to being excellent in the future!
The first customer to accompany the visit was Chen Long, who sells steamed buns at the Taohua Town vegetable market. Wang Xuemin visited twice, and it was a product designed for Chen Long's children who had just been a few months old, and more than 1,000 Wanli insurance companies a year. According to Wang Xuemin, Chen Long was still satisfied with the product, but he was a little hesitant, and he couldn't say anything when he asked, so he just said that he would consider it. This perfunctory attitude made Wang Xuemin not know how to deal with it.
After the morning meeting, the master and apprentice began to discuss.
Yu Yuanming: Do you think he accepts insurance?
Wang Xuemin: I feel more accepting. Because I have a lot of feelings for dolls, I think I can afford about 100 yuan a month. At that time, I felt that he was very interested in talking about the product, I don't know why it was cold the second time.
Yu Yuanming: Then his wife was not there when you spoke?
Wang Xuemin: Yes, both of them are here. The doll wants to be milked, where can I leave my mother?
Yu Yuanming pondered for a moment: He didn't say he wouldn't buy it?
Wang Xuemin: No. That is, to think again. But the obvious attitude is perfunctory.
Yu Yuanming: I still have to figure out the reason. The perfunctory behavior of customers is based on mutual affection and does not want to offend people. It's better to retreat into advance, and you directly tell the other party that it doesn't exist whether you buy it or not. But I hope Brother Chen will tell me the reason why I don't buy it for the time being. You say you think, what do you consider?
Make the other party's problem clear. He's probably going to tell you why.
Wang Xuemin: Okay, I'll try it again today. I'll get back to you.
Yu Yuanming: Okay, but you can't just leave empty-handed. You see, buy a small toy for the doll, a few dollars will do. But be careful not to buy what can be fed into your mouth, so as not to have an accident.
Wang Xuemin: Yes. Then I'll go first. Get back in touch.
In the afternoon, Wang Xuemin called:
Oops, I went to Long Chen's today. Communicate according to your words. Sure enough, there was a reason for the incident, he had a relative in the county hospital, who was a college student, Chen Long asked him about the insurance, and the doctor said that the insurance could not be bought, and it was useless to buy it. So he didn't buy it.
Yu Yuanming: Oh! I see! So how did you deal with it?
Wang Xuemin: I don't know how to deal with it. He just told him that the doctor said that the insurance was not good, so why did so many people still buy it? He just smiled.
Yu Yuanming: That's it, let's visit again tomorrow.
At half past two o'clock in the afternoon of the next day, Chen Long steamed bun shop in the vegetable market of Taohua Town.
Yu Yuanming and Wang Xuemin came together, and Chen Long looked up and saw it, his face changed slightly. Then it returned to normal.
Yu Yuanming whispered to Wang Xuemin: Today you are only responsible for the introduction, and the others are not open. Be observant.
Wang Xuemin introduced: Brother Chen, this is my colleague Yu Yuanming, who is also from Taohua Town. I told him about your situation, and he felt that there was some truth that needed to be communicated. Rest assured, whether to buy insurance or not to respect your opinion. Just chatting.
Chen Long was slightly unhappy, but he was still polite: nothing. Just say what you have!
Yu Yuanming: The name Brother Chen has been obtained, and I thought it was the martial arts star in Hong Kong who came to sell steamed buns!
Chen Long also laughed: Let you make fun of it. My parents were also lazy in choosing this name. At that time, we were in the countryside, and we didn't know the star in Hong Kong!
Yu Yuanming: I often pass by, but I never come to buy steamed buns. I see that your business is doing very well, it must be that the buns are doing well!
Chen Long: Oh, it's not good, that is, we are honest. Nothing is fake, customers will know after eating it twice. Not bad, right?
Yu Yuanming: Brother Chen, you are a professional. Surely we can't. Eh, Brother Chen, I heard Xuemin say that you were still very interested in our product, but one of your relatives was in the county hospital and said that this insurance is not good. Isn't it?
Chen Long: Yes. Because we didn't understand, Xuemin came to introduce it that day, and we thought we could buy one for the doll. More than 1,000 a year, let's save a sum of money for the doll! Later, I felt that I needed to ask other people, so I asked my distant cousin. He is literate and knowledgeable. So we all believe in him.
Yu Yuanming smiled slightly: Okay. This cousin is a professional doctor in the hospital, I would like to ask: does he come to steam buns for you?
Chen Long: That's definitely not going to work.
Yu Yuan asked knowingly: Why?
Chen Long: He won't come to steam steamed buns, and he won't!
Yu Yuanming asked again: Then can you go to the hospital to operate on the patient?
Chen Long: That's even worse. In addition to steaming steamed buns, I farm. Where do you dare to go to the hospital for surgery?
Yu Yuanming: Yes, each has its own specialty. Your relative is a professional doctor, but he doesn't know how to steam steamed buns. What about me? I specialize in insurance, and I don't steam steamed buns or see a doctor for surgery. As for you, steamed buns are a good hand. But I don't know about insurance and medicine. Then you say, who knows more about insurance than my relatives?
Chen Long: It should be you!
Yu Yuanming: Yes, Brother Chen is very smart. The division of labor in modern society is becoming more and more detailed, and everyone has their own profession and their own limitations. So, if you buy insurance or not, and what insurance to buy, you should ask us. Then we are not feeling well, how to treat it, we need to listen to the doctor's opinion. As for how to steam a basket of delicious steamed buns, I need to listen to your opinion!
Wang Xuemin on the side nodded frequently;
Yu Yuanming continued: That's it, Brother Chen. That's the reason, if there is no problem, you can handle it for your little baby today. Get insured the sooner you get covered. What about your ID card?
Chen Long: Let's not do it now!
Yu Yuanming: What else is the problem?
Chen Long: No problem.
Yu Yuanming: If there is no problem, just do it, really Brother Chen, insurance not only needs money, but also needs timely love!
After saying this, Yu Yuanming looked at Long Chen with firm, expectant, and supportive eyes.
It's only a second or two, but Wang Xuemin feels that it is very long;
Chen Long: Okay! That's it.
Yu Yuanming: Okay. Congratulations on this important decision!
Chen Long: I'll get it.
Chen Long looked at the room and walked away, and Yu Yuanming and Wang Xuemin looked at each other.
returned to the company and accompanied Wang Xuemin to hand in the first order. Explain the rules to her.
Then ask her: What do you think you learned from today's visit?
Wang Xuemin was also excited and excited: I think you are too good at talking. That metaphor for the division of labor is too good. How did I not think of it?
Yu Yuanming was not satisfied with her answer: What else?
Wang Xuemin tilted his head, looking a little cute: Well, I think you dare to ask for customers. You asked for it again.
Yu Yuanming smiled: Does it seem that I am very thick-skinned? Haha
Wang Xuemin hurriedly explained: No, no, no, but I definitely can't say it.
Yu Yuanming: Please remember a few points: First, I have accompanied you to visit customers many times. It's also exquisite. Today is a demonstration escort, that is, I am responsible for visiting and processing, and you are responsible for observation. In the future, after you are familiar with the business, we will visit together and the two of us will cooperate with each other. Then, you're in charge of explaining and processing, I'm in charge of observing, and finally, you're working on your own. I even brought apprentices. Second, the time of the visit is not when he is free. If it's a busy time for business, do you still have time to fully communicate? Third, I started thinking about the metaphor yesterday. It didn't come to me on a temporary basis. The so-called war of not fighting unprepared. Fourth, insist on customer facilitation at least three times. Some customers are very assertive, and some customers need others to give him ideas, and Chen Long just needs others to give him ideas.
Isn't it?
Wang Xuemin responded very seriously and mischievously: Yes, Master!
Yu Yuanming: Take your time, visit more and learn more!