Drifter (97) - Management style
The most incomprehensible thing is the opposition with Yuan Xiaoping.
Did you say there was any major conflict between the two?
No.
Not once.
It's because there was a dispute with one of the increasers, and I didn't say anything afterwards.
But both of them know that it must be different from the original. And it's getting different.
It's like two railroad tracks, which start in opposite directions, then cross at a certain point, and then each goes in a different direction......
On the surface, two people are in the same company, doing the same thing, selling the same products, but in fact, two people are people from two worlds.
It seems to do the same thing, but in fact, if you look at it carefully, the approach is also different.
For example, there is a product that is being discontinued. The branch notified that it was a certain day, and it could not be entered after that.
Of course, everyone began to enthusiastically push business partners to go to market and tell every customer that the product was going to be discontinued.
On the day of the deadline, Yu Yuanming honestly collected the scales. Yuan Xiaoping was still busy, and later two more lists came. Yu Yuanming wanted to see how you explained to the salesman?
Unexpectedly, the deadline had passed, and the branch still accepted it.
At this time, Yuan Xiaoping was proud.
The pride is not only in the thousands of dollars in premiums, but also in proving that he has someone in the branch.
What Yu Yuanming thought was that Yuan Xiaoping was good at breaking the rules, or that he understood the unspoken rules.
I was deeply disappointed by the branch's reversal, but I couldn't say anything.
For example, for the company's superiors, Yu Yuanming maintains an attitude of equal communication. The same is true for business partners, dealing with each other on an equal footing, without deception or false promises.
Yuan Xiaoping is different, he is good at boasting about his superiors, daring to ask for conditions and support. He is good at promising to business partners and dares to fool. If it can't be reached afterwards, it is also prevaricated with various words.
These are two different values at work and different choices for life paths.
Yu Yuanming's handling of the relationship between business partners also made Yuan Xiaoping incomprehensible.
For example, Yu Yuanming has a classmate who also comes to work part-time in insurance. Once I was in a hurry to do other things, and took the insurance application form in my hand to Yu Yuanming's office: Old classmate, I can't fill this out, you fill it out for me.
Yu Yuanming replied gently but firmly: No.
The old classmates were surprised: Why?
According to the relevant regulations, the application form needs to be filled out by the customer himself. But in fact, most of them are filled in by salesmen, and customers only need to sign in a few places.
As far as the salesman is concerned, he still needs to learn to fill in, and he often makes mistakes after learning. So, it's actually unrealistic to have customers fill it out themselves. However, it is a basic job for a salesman to fill out his own customer insurance form, and it is also a basic skill that he should have. Didn't Yu Yuanming fill in the wrong information before? An accidental injury and accidental injury medical treatment were wrong twice, and it was not correct until the third time.
What should I do if you ask the wrong question?
In general, it is gently planed with a utility knife and then modified with correction fluid.
Later, it was strict, and no traces of modification were allowed. And what to do?
It's not realistic for you to take it to the customer to re-sign, not to mention the time-consuming and labor-intensive, what does the customer think? It's too unprofessional.
What's more, what if the customer regrets it?
Therefore, the method of processing is to fill in the other places and cover the place where the customer has signed and trace it.
Yu Yuanming said to his old classmates: If I fill it out for you today, you still won't. So, I can teach you how to fill it out, but I can't fill it out for you.
Old classmates can't either, so let's learn honestly!
Another time, one of Yang Xiaolan's team had a business partner who also had an awkward trouble because of filling out the application form.
It was the end of the month, and everyone was busy chasing orders. Generally, the end of the month is the busiest. Because at the beginning of the month, I felt that it was still early and not busy, and in the middle of the month, I felt that I was not busy for half a month, and only at the end of the month did the business partner panic and felt that he had to visit the customer.
So, the counter is also very busy.
Each application form must be reviewed for the first time, and if there is a mistake in filling in, it must be returned to the corresponding salesman. It is also necessary to register and count the performance of various departments and groups. It is also necessary to calculate the commission, because Qiankun does not have a computer system to calculate it automatically. Compared with Wanjia, there is one more thing, which is to calculate and hire talents. The goals achieved, the current gap, are divided into teams and individuals.
The early warning of the Basic Law should also be done, teams and individuals, commissions and pieces. All need statistics, calculations.
At this time, the salesman from Yang Xiaolan's team came.
She has also joined the company recently, and she is not very familiar with filling out forms. So she gave most of the vacant insurance forms and a note to the front desk, and asked Chen Xiaofeng at the front desk to help her fill it out.
The note contains the relevant information of the customer: the name of the insured beneficiary, the ID number, the address, and the contact information. The Insured Person's height, weight, and occupation category. There are also types of insurance, payment periods, premiums, etc.
Chen Xiaofeng was already so busy that he was dizzy, and when he saw this, he said to the salesman: I don't have time today. Go find someone to fill it out yourself!
The salesman got angry all of a sudden, took the insurance application and snorted, and then went to the workplace to call Yang Xiaolan: What kind of company? I worked hard outside to make an insurance. I didn't want to come back and ask her to fill it out for me. I also shouted that the customer would return this insurance!
When Yang Xiaolan heard it, she immediately coaxed her.
turned his head and called Yu Yuanming, of course, he added fuel and vinegar to describe Chen Xiaofeng's various bad attitudes at the front desk. and the angry consequences of this salesman.
Yu Yuanming was not in a hurry, he asked Chen Xiaofeng first and understood.
Then he called Yang Xiaolan and said: Sister Xiaolan, I asked the matter clearly. It's not that the other person has a bad attitude, it's just that they can't help her fill it out because they're busy. There's nothing wrong with them. Signing a business person is only one of the jobs, and filling out the insurance form is a basic skill and a basic job content. You can't be a old-fashioned salesman! Sister Yuan's family signed tens of thousands of tens of thousands of dollars by herself. Don't threaten me that I won't do it, give it up or something. Not to mention the premium of more than 2,000, it is more than 20,000, and I will not indulge her because of this.
Today, you can find someone to help her fill it in, and eventually she has to learn to fill it out by herself~
Yang Xiaolan heard this, and there really was nothing to say.
Later facts proved that Yu Yuanming's approach did not cause the fall off of this business person. strengthened his studies and became a high-performing person.
In terms of dealing with salesmen, Yu Yuanming has nothing to say, just help. But what should not be tolerated or compromised will never be tolerated.
In addition to filling out the form, there is one more important thing that also highlights his style.
That's the dinner at the elite club.