The chapters are repeated, and they will be refreshed tomorrow

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"We do not deny that the prospects of artificial intelligence are very promising and the applications are wide, but as far as I know, the basic accumulation of this technology does not seem to be enough. One step ahead of others can take the lead, and two steps faster may be a stepping stone for others. Zhang Huamian said.

"I think so too, and I am afraid that the rash use of immature technology will have the opposite effect. He Shuyin said.

Artificial intelligence is a proposition that came out of the premise of several decades, not to mention developed countries, even China has been involved in the eighties.

In the past thirty or forty years, artificial intelligence has also had ups and downs, once it was very popular, and then it fell to the bottom.

"I can understand your feelings, you are all my predecessors, compared to when I was still studying, you have experienced the boom of artificial intelligence, but the previous boom has ended in failure, and it is normal for you to be not optimistic about artificial intelligence. Xu Qinhao said.

Without waiting for everyone to reply, he added: "But I believe that today is definitely a golden age for the development of artificial intelligence, and this boom will definitely not end in failure." Even if it can't be the kind of artificial intelligence in the movie, at least it can be applied in many fields, including the ones I just mentioned. ”

Zhang Huamian said with a smile: "The last time there was an artificial intelligence boom, Internet experts also said the same, but the result was not very good. Don't fool us with chess, I don't think a computer that can play chess will be able to deal with those tricky customers. ”

Xu Qinhao said: "It's true that intelligent customer service can't handle tricky customers, but it can deal with a lot of repetitive problems. Our company is applying an intelligent customer service, which has solved about one-third of the problem and reduced the number of human customer services. As our intelligent agents continue to learn, more problems can be solved in the future. ”

Compared with human customer service, artificial intelligence customer service robots can not only work 7X24 hours uninterrupted, but also work very efficiently, will not be affected by other biological factors, and importantly, can undertake a lot of work at a very low cost.

With the development of artificial intelligence, AI customer service has a great advantage over human customer service.

The industry is transforming from traditionally labor-intensive to technology-intensive.

However, in view of the fact that artificial intelligence still cannot completely replace humans, there will be a process of change in the customer service industry: the development of AI technology has slowly infiltrated AI customer service into many companies, and the adoption of AI customer service by more and more companies will also make AI customer service play a greater role.

Finally, most of the simple customer service tasks will be handed over to AI agents, while some of the more difficult customer service tasks will be handed over to humans.

One of the challenges to be solved in this process is how to tell if a customer needs an intelligent customer service or a human customer service.

Many customers are in a hurry, have no confidence in artificial intelligence, lack patience, and choose real customer service as soon as they come. If there is no real customer service, but directly enters the intelligent customer service, but the intelligent customer service fails to solve the customer's problem, the customer may also be dissatisfied.

"Personally, I'm not interested in computer conversations. Zhang Huamian said.

"No matter how smart the computer is, it is impossible to accurately distinguish our needs like a human, if you want to make options, I think it is better to go directly to real customer service. Han Zhen said.

Representatives of other companies also have this opinion, and everyone is not optimistic about intelligent customer service.

"You are underestimating our smart technology, and of course we take into account the problems you consider, and we have specific solutions. If you don't trust it, you can try our intelligent customer service. Xu Qinhao said.

"Okay, I'm going to see how smart you guys are. "The crowd was very interested.

Xu Qinhao casually found a computer, logged in to China Baby, and opened the customer service to select the artificial intelligence "Susu".

It is worth mentioning that this artificial intelligence element is blue pigment, and she is cartoonized as an image representative. Because of the popularity of cylinin on the Internet, it was quickly accepted by users after being cartooned.

Zhang Huamian sat down and saw that Lan Susu's cartoon image was very cute, so he typed first: The little girl is very beautiful.

Everyone smiled in confusion when they saw this, thinking that an artificial intelligence would not answer such a question.

But "Susu" showed a surprising level of intelligence as soon as she came, and her reply was: Thank you, people will be shy.

"Oops, I know how to be shy. He Shuyin was surprised.

"Probably someone asked this question before, Susu will keep learning, and our developers will continue to optimize her. However, it's best not to ask about topics that have nothing to do with the platform, the scope is too broad for me to answer. Xu Qinhao said.

Zhang Huamian was interested, and asked a few questions that had nothing to do with Chinese babies, such as how big is the universe, how much is a pound of watermelon, and is crayfish delicious?

As a result, the intelligence of the primes is obviously not enough, and some questions can be answered, but the answers are not accurate.

Seeing this situation, Zhang Huamian's interest quickly disappeared, so he became serious and asked some questions from the perspective of consumers. For example, what should I do if there is a problem with the purchased things and the quality is not good?

Susu will give an answer in a second, and will give a lot of detailed options.

After trying it for about ten minutes, Zhang Huamian nodded slightly, feeling that this intelligent customer service is still very good.

"Although not as smart as people, in terms of professional questions, they can quickly give more accurate answers. It's just that it lacks a bit of human touch, and it's not so interesting to talk to a computer. Zhang Huamian commented.

"In this case, we still have to add some human touch to Susu. Xu Qinhao said seriously.

He's not kidding, AI lacks a human touch, and its application is indeed a big flaw.

"How much does it cost to buy this intelligent customer service?" asked Zhang Huamian.

"At the moment, we are still using it internally, and we are improving it, so today I just want to say hello to you. When we improve this product, it will be published on Weibo Cloud, and you can download it directly if you want to. Xu Qinhao said.

"You're really going to have an appetite, so many high-tech goodies are either still experimenting or not perfect, and we don't know when we'll be able to use them. He Shuyin said half-jokingly.

"Don't worry, it's only been these two years. Xu Qinhao said.

After personally verifying the effect of intelligent customer service, the representatives of the enterprise have become very interested in this thing.

"By the way, if the intelligent customer service can't solve my problem, why don't I have to find a real customer service, this process will waste a lot of my time. Zhang Huamian raised another question.

"Our approach is to combine intelligence and real people, if a customer uses intelligent customer service for a certain period of time, it will be transferred to real person monitoring, and the real customer service will judge whether it can continue. If not, a real agent will take over the conversation without the customer noticing. Xu Qinhao said.

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