"Your intelligent customer service reception volume should be very large, how can a real person monitor so many people at the same time. Zhang Huamian said.

"We currently set a turn-in monitoring time of 15 minutes, and most customers are able to complete their inquiries within 10 minutes. If you talk to Su Su for a while just now, you can move to real person monitoring. However, this method is not very good, and we have a new solution, which is to use intelligence to determine whether to access real person monitoring. Xu Qinhao said.

In fact, it is to enhance the function of Susu, let her judge whether she can solve the customer's requirements, if not, let Susu access to real person monitoring by herself.

"Overall, it's okay, remember to notify us when it's perfect, and I'll try it too." He Shuyin said.

"Definitely. Xu Qinhao said.

"Do you have any other smart products?" He Shuyin began to take the initiative to learn about artificial intelligence.

"Absolutely, I can take you to find out. Xu Qinhao said.

I talked about a lot of hardware technology before, but in fact, Jiangyan Company invests most in Internet technology.

As a technology with full potential, artificial intelligence will naturally not be ignored by Hangyu, so an artificial intelligence research and development group has been set up, with many research and development directions and many industries.

Artificial intelligence hardware support, mainly for the research and development of deep learning chips, players in this field are mainly traditional chip giants, such as Intel, Qualcomm, and large Internet companies such as Google, FaceBook, etc.

Jiangyan Company will make its own chips in the future, and smart chips are one of the directions.

For example, the AI technology platform mainly focuses on three technologies closely related to AI applications: "machine learning", "pattern recognition" and "human-computer interaction".

The fields involved include deep learning open source platforms, machine learning algorithms, computer vision, natural language processing, biometrics, machine vision, emotion recognition, and recommendation engines.

For example, recommendation engines are very useful for e-commerce.

The engine is characterized by the law of actively discovering the current or potential needs of users, and actively pushing information to the user's information network.

Explore the user's preferences and needs, and actively recommend the objects they are interested in or need to users.

The recommendation engine is not an independent media, but a media network, not a retrieval mechanism, but active learning. Recommendation engines use a variety of methods such as content-based, user-behavior-based, and social network-based to recommend products or content that users like.

"We have the highest technical level and the most mature application of the recommendation engine, if you have this need, we can help you realize the technology and help you expand your business volume. Xu Qinhao said.

"We don't have an online platform ourselves, can your company help us push it?" He said.

"Of course we can help you push products, but we can't just help you push products. In fact, it is not difficult to make an online platform, it is just a matter of sales. Xu Qinhao said.

Jiangyan Company doesn't mind these retail companies running online platforms, and even encourages them to do so, but they can't succeed one by one anyway, and they can't grab much sales. If they use Jiangyan's recommendation engine, they can make money and get data.

"We are not as professional as your company, not to mention the traffic, even the platform functions are difficult to achieve. He Fayan said.

This guy is still a little self-aware, others see Jiang Yan Company making a product that is popular, and they think it is easy to make Internet products. As everyone knows, Jiang Yan's technical reserves are abundant, not only to spend money, but also to take time.

A company has never done the Internet, and a few people want to make a fully functional platform, which usually ends in failure.

"This is simple, we can help you make an online platform, good quality and low price, and there is no bullying for children. Xu Qinhao said.

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In addition to the above R&D directions, Jiangyan also conducts research in the fields of natural language processing, computer vision, biometrics, general applications, industry applications, and intelligent media.

Natural language has many applications, such as speech recognition and synthesis, machine translation, human-computer dialogue, information retrieval, text classification, and so on.

Jiangyan's Weibo translation, mobile phone recognition, intelligent customer service voice service and other products can all use this technology.

Computer vision application technology is mainly image recognition, image processing and analysis.

Extracting information from images and videos and identifying objects, use cases include software that uses image processing technology for facial recognition and allows users to search for products by taking photos.

This technology can be used for face recognition on cats' mobile phones, image recognition, processing, and analysis on the Meitu App. Many people may have forgotten that the Meitu App is a software that carries Weibo images.

Because Jiang Yan has too many famous products, many people always ignore this product. In fact, the Meitu App is a very successful product of Jiangyan, and it is still being optimized and developed.

Biometrics is a combination of computers and biosensors and other high-tech means, using the inherent physiological characteristics of the human body, such as fingerprints, facial images, iris, etc., and behavioral characteristics to identify individuals.

This technology is mainly used in cats mobile phones, Jiangyan's database security and other fields.

Needless to say, Jiangyan Company wants to enter various industries, mainly Weibo cloud and micropayment.

Artificial intelligence technology can help the industrial application of the two products, mainly in finance, automobile transportation, medical care, law, education and other industries. In order for micropayment to enter the two major fields of finance and medical care, artificial intelligence technology is indispensable.

An intelligent robot is a machine device that can perform work autonomously, either under human command or according to principles laid down with artificial intelligence technology. Assists or replaces human work, such as production, construction, or hazardous work.

With the development of technology, some start-ups have also begun to enter the field of industrial robots, such as home, commercial, medical, education and other vertical fields of robot start-ups have also begun to appear.

Robots belong to the field of hardware, and they are also indispensable tools for industrial applications.

If there is only software, it is difficult to meet the special needs of some industries, and it is not good to do it reluctantly.

This is the reason why Hang Yu insists on the combination of "software and hardware", in the future, others can only make software, and Jiangyan Company can do both software and hardware intelligence, which can solve many problems that others can't solve.

Once the combination of software and hardware is successful, it will become an important competitiveness of Jiangyan Company.

The intelligent warehouse made by Jiangyan Company is one of the products that combine software and hardware.

If Jiangyan Company does not have hardware development capabilities, it can only buy other people's smart cars, and it will cost a lot of unjust money. Don't look at the small smart car in the warehouse, in fact, the price is very expensive, and buying someone else's smart car may not match your own software.