"It's not that the training course is not doing well, it's that the benefits of the project itself are not as good as other industries. Fortunately, the government is also willing to support the handicraft industry, otherwise we will have to sacrifice our blood to go on. Sun Chuan said.

"You can't give up on this matter halfway, let them continue to do it, is there anything else?" Hang Yu asked.

"The benefits of offline purchasing are also getting lower and lower, I estimate that in another two years, the penetration rate of computers and mobile phones will be higher, and offline purchasing is basically not needed, and you have to plan in advance. Xia Ming said.

"This is to cut some people, try to hand over the offline business to the agent, and we will operate it later. There are also too many people in the investigation department, and now is the era of big data, and the efficiency of manual investigation is very low. Yue Qin said.

"Sitting here and not figuring out the following situation, I suggest that a special team be set up to investigate all departments and subsidiaries of the company. We can first understand the specific situation, and then we can prescribe the right medicine. Xia Ming said.

"Okay, that's it. Hang Yu nodded.

Re-structuring a company is a complicated matter, and if you don't do a solid investigation, you can sit in an office and pat your head and make a decision, and you will probably make a mess of the company.

After the office spoke, more than 20 veteran employees who were familiar with the company's situation and had the ability to investigate were immediately removed from various departments to form a special investigation team and began to investigate the entire company inside and outside.

Because the scale of the company is too large, many things are not clear to Hangyu.

In order to find out the details of all departments of the company, Hang Yu asked all departments to fully cooperate with the work of the investigation team. After the announcement was issued, the entire Jiangyan Group was suddenly filled with a tense atmosphere.

We have never lacked smart people, and someone has guessed what is going to be done above through the actions of the company.

As a result, some "rumors" quickly spread within the company.

Because no one wants to be dismissed, and even some employees who complain every day are nervous to death when they hear that the company may be going to carry out a major purge, for fear that they will leave a bad impression and be pushed out to death by their supervisors.

Although Jiangyan company often works overtime, but the salary is high and the bonus is high, the key is that the business is prosperous, everyone does not have to worry about the company's collapse or no orders, in short, stability.

For ordinary people, stability is always the most important thing.

Imagine a company's business is unstable, often has no orders, wants to work overtime without a few extra days, and even has a few more days off, employees must be worried, afraid that the company will suddenly close down one day.

We often scold some companies for working overtime every day and can't finish the overtime, but in fact, there are shifts that show that the company's business is booming. If there is no banda, everyone will be idle and will have to worry.

It also depends on how much overtime is paid, and if there is little or no overtime pay, it is a different matter.

Jiang Yan's company's overtime pay is absolutely generous, except for a few people who are really unwilling to work overtime, but anyone who has a family burden, or a girlfriend, and wants to make money, is basically rushing to work overtime.

There have even been cases within the company that employees have overstepped the level of complaint management due to unreasonable overtime allocation.

It turns out that some managers are selfish, do not allocate overtime according to the rules, and always give overtime opportunities to close employees. And those employees who are not close to them have never had the opportunity to work overtime, nor can they get overtime pay.

As a result, after a month, the total income was nearly half less than that of overtime, and I was naturally very dissatisfied.

"We used big data to summarize some common customer service problems, which account for more than half of customer service resources. Repeated inquiries and repeated answers are simply unnecessary consumption. So we're going to make an intelligent customer service system, put these problems with a large repetition rate into it, and human customer service only needs to solve a few problems, and I estimate that half of them can be dismissed. Fu Lei said.

This large-scale purge involved the intervention of the technical department, and used scientific means and big data statistics to make the most realistic statistics for various departments. Data doesn't deceive, and while it may be impersonal in some places, it can really improve a company's efficiency.

"There aren't many people willing to use intelligent customer service, so I don't like to chat with bots. "Hang Yu starts from himself, and feels that intelligent customer service will not be popular.

"This is a difficult problem, in the consciousness of most users, intelligent robots are still very rudimentary. Unless they're on the level of a movie, they certainly won't like to chat with an emotionless, unresponsive, single-tongued toy. Yue Qin said.

"I don't think so, the main reason why the current intelligent customer service on the market is not popular is that the form is too simple, and the image of intelligent customer service is too traditional. We intend to build an intelligent customer service system in the most acceptable way for customers to ensure that it is more popular than other intelligent customer services. Fu Lei said confidently.

"Tell me about it. Hang Yu was very interested.

"I believe everyone has played the game, but in fact, the NPCs in the game are, to some extent, robot customer service. However, most NPCs are not sapient, so everyone ignores this. As far as I know, some of the NPC characters in the game have been very successful and can be loved by a large number of players. Fu Lei said.

"What you mean is to make the intelligent customer service in the form of a game NPC to attract users to play. Hang Yu said.

"Yes, NPCs with rich images can be loved by users, and they must be more interesting than a dialog box. We're going to make the customer service interface a web game interface, but of course we need some improvements, after all, it's not a real game. Fu Lei said.

"It's kind of interesting, you can try it. Hang Yu said.

He had long wanted to sort out the customer service department, which had too many people and very little wealth.

Increasing the number of people is a stupid way to improve the quality of service, which is very effective, but it is not sustainable.

"Isn't it too much to remove half of the people, hundreds of people, they will make trouble. Huang Huijun said worriedly.

"Take your time, the intelligent customer service has not matured so quickly, and we can undo it in batches and strive to complete the streamlining work within three years. Our conversations should be kept confidential so as not to interfere with the work of the staff. Hang Yu said.

"I understand. Huang Huijun is still worried.

As a customer service manager, she certainly didn't want to lay off so many people.

However, she also knows that with the practical application of various technologies by the company, it is inevitable to replace labor with technology. Today there are intelligent robots, tomorrow there will be intelligent warehouses, and maybe there will be intelligent management in the future.

It can only be said that Jiangyan Company is at the forefront of the intelligent era, and most Chinese people are just worried about the arrival of the intelligent era, while the employees of Jiangyan Company are already facing the competition of intelligent robots.

After all, private enterprises are not countries, not the bigger the stronger, Hangyu should consider the efficiency of enterprise operation. An overly bloated structure can be a huge burden, but it should not be streamlined for the sake of streamlining.

Now there are enterprises that are overly streamlined, resulting in insufficient functions and insufficient strength, which is wrong.