Chapter 913: Domineering Style (Page 1/1)

After learning about the development of retail service companies, Hang Yu went to logistics service companies again. The development plan of the latter is much more stable and less radical than the former, with only 7 shared sites in the first batch.

"The layout of the logistics industry is more troublesome to coordinate, because there are very few companies that can meet the service standards of swallow logistics, except for us and SF, the logistics efficiency of other enterprises is relatively low. This means that when users choose the services of other companies, the quality of service they receive is naturally low, which will affect the reputation of our entire logistics alliance, including e-commerce websites. Xu Qinhao said.

"We can only try to coordinate, play the role of the sharing site, use the high-quality service of the shared site, and drive the service quality of other logistics companies in the whole region. If you really can't bring the enterprise, just eliminate it. Hang Yu said.

There is also a gap between the service quality and the quality of goods of retail enterprises, but it is not as big as that of the logistics industry.

After all, no matter how good the quality of the daily necessities everyone buys, it is not much better, no matter how bad it is. The logistics industry is obvious, such as Swallow Logistics and SF Express can arrive in one or two days, while other logistics companies will take three or four days at least, and it may take a week if they are more.

"We engage in this logistics alliance, of course, it is impossible to remain the same, and we must take the initiative to help him and make him better. And those enterprises that have not been able to improve the quality of service with our help, we must be selfless and selfless, for the reputation of the entire logistics service company. Eliminate unqualified and unmotivated enterprises. Hang Yu said.

As soon as these words came out, the faces of some enterprise representatives suddenly became difficult to look at, and some were expressionless.

"It's not very difficult to eliminate backward enterprises, let everyone vote, I believe that other member companies don't like the members who can't support the wall with mud, the problem is to eliminate the market vacated after them, how should we make up for it?" Xu Qinhao asked.

At present, the enterprises that join the logistics alliance, the market share is still relatively large, even if the lowest share of the enterprise, he will be eliminated will vacate a large market, their logistics network is not easy to make up.

"Acquire what can be acquired, let other companies if we can't acquire, or simply make up for his market and squeeze him out of the market. Now that he has left our logistics alliance, there is no need to be polite to him anymore. Hang Yu said.

"Okay, I see. Xu Qinhao said.

Hang Yu's approach is undoubtedly more domineering, but no representative of the company objected.

As Xu Qinhao just said, other companies don't want to have the kind of members who have been dragging their feet. If the quality of service before can't catch up, then there is nothing to say, after all, everyone is fighting alone, and it is inevitable that there will be powerlessness.

Now that I have joined the logistics alliance, I have the benefits of the alliance, coupled with the technical support and financial support of Jiangyan Company, and I can't keep up with the times, so I can't help it.

Not only did the deputies not object, but even many deputies cast appreciative glances at Hang Yu, thinking that Hang Yu could come to this point at a young age, and he really had the courage. Under the leadership of such a person, they are more optimistic about the prospects of the logistics alliance.

"I agree with Boss Hang's words, since we have formed an alliance, every member has the responsibility to do a good job in the service company. We should be strict with those member companies that are dragging their feet. Huang Xu said.

"Simply establish a set of reward and punishment mechanism, do a good job of members we can properly reward and support, do not do well of the member enterprises, we should punish him, lest everyone do not take the logistics alliance seriously. Feng Yuzhe said.

"I agree that the establishment of a reward and punishment mechanism can increase the motivation of all member companies, which is beneficial to our alliance. Feng Chunhe said.

Some representatives of enterprises agreed, while others frowned, obviously uneasy about the establishment of this reward and punishment mechanism. But they did not object, because according to normal management methods, a reward and punishment mechanism is necessary.

Representatives of various companies sit here, in addition to fighting for the interests of their respective enterprises, they also want to do a good job of logistics service companies. Because only when the service company develops well, their position will be more stable.

On the other hand, if the service company goes out of business, they don't know what to do when they go back.

It is possible that the position will decline, after all, the high position of the original enterprise is limited.

The greater the influence of the logistics service company, the greater the influence of these representatives in their respective enterprises, and the interests of the logistics service company are closely related to themselves.

"What criteria do you use to reward and punish?" Zhao Hanhu asked.

"Let's just look at the number of user complaints, the user's eyes are bright, who does well and who does poorly, just look at the number of complaints. Feng Yuzhe said.

"I don't think so, complaints can be faked, this thing is not accurate. Zhao Hanhu objected.

Hang Yu said: "I have always liked to use a diversified mechanism, the complaint rate can be used as one of the criteria, in addition to the complaint rate, we can also adopt some other standards, what do you have to say." ”

Hang Yu changed the number of complaints to the complaint rate, because the business volume of each company is different.

Companies with a large volume of business will certainly have a greater number of complaints, but the complaint rate is not necessarily the largest.

"Boss Hang, hasn't your company obtained the operating data of all logistics companies, and you can use big data to calculate the quality of service, such as express speed, yield rate, etc. Zhang Bing said.

"Of course, as long as people trust us, we can take on this task. Hang Yu decisively agreed.

However, it is obvious that not every representative unconditionally believes in Jiang Yan Company, Jiang Yan Company is already the boss of the alliance, if this task is given to him, wouldn't Jiang Yan Company control everyone's power of life and death.

If anyone is disobedient in the future, Jiang Yan Company can completely falsify the data, which is too unfavorable for them.

Zhang Bing, who made this suggestion, was glared at fiercely by the other deputies, and everyone didn't expect that there would be such a person who didn't know about current affairs. After Zhang Bing reacted, he also realized that his suggestion was too stupid, and he was silent.

However, since he put it forward, Hang Yu will not give up easily: "Completely take our data analysis as a standard, I know that everyone will definitely disagree, but this can also be used as one of the standards." ”

Instead of answering immediately, the other delegates exchanged views with each other and pondered the consequences of consent.

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