On the morning of November 12, Zhanxiong Group and Alibaba Group both announced the sales of this Double 11 promotion.

As of 12 o'clock, the sales volume was 98 million, and some people suggested that the icing on the cake was to make up a whole number, but was vetoed by Wei Jun, in fact, this data is scary enough, you must know that the trade network has always insisted on self-operated business, and so far there has been no rumor of opening non-self-operated business.

The sales of Tmall Taobao barely exceeded 200 million, although it was twice as high as the sales of Yipin.com, but the actual increase rate was not small.

Tmall Taobao's total turnover this year should exceed 80 billion, while Yipin.com's plan for this year is only 10 billion, a full eight times.

But no matter what, when the two data of 200 million and 98 million were announced, the industry was silent, and no one expected that with a virtual Double 11 promotion festival, such a dazzling result could be created.

Those who want to drink soup have said that Zhanxiong/Ali is my father, and those who want to grab meat to eat have contacted them privately, let's also have a promotional festival?

But soon, most meat eaters dispelled this idea, no way, Tmall Taobao was scolded as a dog on the Internet, you must know that in the previous life until 2014, 2015, failed to solve the problem of double eleven promotional parcel delivery, not to mention 2007, although there are not so many parcels, but at this time the express company is not so professional, and there are not so many grassroots employees.

As for where to learn from Yipin.com, to set up its own logistics system...... No meat eater can't think about it so much, and I don't want to think that a giant like Zhanxiong Group almost broke the capital chain because of barter logistics a few years ago.

……

On November 15th, after having dinner with a few old guys from the Antique Association at noon, Feng Wei'an didn't bother to go to the unit, and went home slowly.

"Hey, aren't you going to go to Xinzha with Lu Fei to soak in the hot springs today?" Feng Wei'an looked at his wife in the hall in surprise.

"Don't mention it, it's weird this year, it's only been so cold in November. Feng's mother complained: "Lu Fei has a serious cold and is hanging water in the hospital, and I am not allowed to go over to see her, for fear of infection." ”

"How can it freeze her? Feng Wei'an said casually, "By the way, you take care of your son, and he won't be ......at home for three days."

Feng Wei'an felt that Lu Fei's cold was an excuse, and he really guessed correctly.

Lu Fei can tolerate Zhang Miao and Feng Yiming's cohabitation, but she absolutely can't tolerate that there is also a leaf in it, so she forced Zhang Miao to move home, but her daughter has grown up and has a temper, and the mother and daughter had a big quarrel last night, in fact, it is not only Lu Fei who has a severe cold, Zhang Miao is also hanging water in another hospital.

Feng Wei'an peeked at his wife, and sighed in his heart that this is really a heartless thing, his son was slept together, and it is estimated that only Zhang Changhe and she don't know among the parents of the three families, Zhang Changhe doesn't know it's understandable, on the one hand, he is too busy, on the other hand, no one dares to tell him, and his wife doesn't know it's purely a brain problem......

The couple was chatting in the living room when suddenly their mobile phone rang.

"Is it Ms. Li Lian?"

"Yes, you are?"

"I am the delivery man of Barter Logistics, the goods you bought on Barter have arrived at the grassroots delivery point, are you at home at three o'clock this afternoon?"

"If you're at home, then you can send it. ”

"Okay, I will be sent to 1301, Building 13, Xiapin Community, at three o'clock in the afternoon, if there is a change in time, I will call in advance. ”

Hanging up the phone, Feng's mother smiled and said, "It's really polite, I heard that the vice president of Yipin Logistics used to be Yiming's teacher?"

"I didn't teach Yiming, but I was indeed a teacher at Jianghe University, and I was later transferred to Yipin Logistics by Yiming. Feng Wei'an shook his head, "Be polite...... Don't just target us, right?"

Affected by her husband's words, when Feng's mother saw the delivery man at three o'clock in the afternoon, she made a sound from time to time, which made the delivery man quite confused.

"It's all a unified service, and of course the clothing is unified, with the logo of barter logistics on it. ”

"Call in advance, of course, you have to make an appointment in advance, otherwise it will be empty...... If there is no one at the door, of course, you have to bring your things back and make an appointment for another time.

"Leave something at the door? Auntie is joking, then we will be fined when we go back, and the day will basically be in vain!"

"The quality of service is of course leveraged, our barter logistics is dedicated to serving the barter, you are the customer of the trade-pin.com, that is, our customer, although the two are independent companies, but they are a boss. ”

"Auntie, this is my mobile phone number, if you still have questions, call me, okay?" the delivery man said with a wry smile: "These days are very busy, I still have a lot to run today." ”

"Come, come, take a sip of tea...... Forget it, grab a bottle of mineral water. ”

"Thank you, Auntie, I really don't need it, there is water in the car under me, hey, Auntie, do you have any garbage to take down at home?"

When encountering this kind of service, even the most discerning consumers have to accept it, but the question is whether every consumer is so lucky......

For example, the ...... of Wan'an Building, Huangpu District, the magic capital

Because it is impossible for office workers to go home to receive express delivery, so everyone will set the company address as the delivery address, the men and women in the office building, is the main consumer group of the Double 11 promotion festival, these days in the office often discuss what to buy this promotion festival, how much money saved.

But as time went by, the atmosphere in the office began to become polarized, and the reason is very simple, most of the orders placed on Barter have received the goods, and the orders placed on Tmall Taobao have basically not received the goods......

Xiong Yi, the deputy director of finance of this advertising company, is a powerful woman with a rigorous personality and a powdery face, and she is holding her mobile phone and spitting wildly, "Obviously I didn't receive the goods, but you actually told me that I had signed for it, and your Tmall is at this level? Don't force me to swear!"

"Got a fart! It's just a pair of leather shoes, do I have to lie?" Xiong Yi's face turned pale, "Didn't you say you have my signature?"

"Let me go to the courier company again? You're a ball! I've been kicked back and forth by you for three rounds!"

"Smack!" Xiong Yi slapped his mobile phone on the table and scolded angrily: "I know that I play the ball back and forth, and I know that online shopping is unreliable!"

"The same cannot be said. The colleague on the side smiled: "Well, Xiaoyao bought a lot of things on Double 11 this time, but he has already got them." ”

Xiong Yi hurriedly turned his head and asked, "Have you got it all?"

"Well, I haven't received the quilt yet, but the courier company called to make an appointment, and it was delivered to my home this weekend, and I moved back to save it. Yao Wei rarely chatted with her boss about personal matters, and quickly explained: "The others have already been received, and the other party calls in advance to make an appointment for delivery......

"It must be Barter. A male colleague asserted: "Only Yipin Logistics would do this, and other express companies rarely have this kind of service quality." ”

"Well, although there are relatively few types of things on Yipin.com, the quality is good, the service is good, the delivery is fast, and the Double 11 promotion festival is paid with the balance of Yifubao and is also discounted, which is much more cost-effective than in Tmall Taobao. ”

"Everything is good, but the variety is a little less. Another colleague on the side interjected: "But in comparison, as long as there is something on the barter network, I haven't gone to Tmall Taobao to buy it, I'm really afraid of buying fake goods......"

"Even if you buy a fake, then at least you can receive something!" Xiong Yi spread his hands, "I didn't receive it at all, but Taobao told me that I had signed for it, what a hell!"

was chatting, when suddenly a call came from the front desk, "Director Xiong, the courier has arrived." ”

Xiong Yi let out a long sigh of relief, "It's okay, it's finally here, I want to see who signed for it." ”

When Xiong Yi walked to the door, he looked at the small packaging box in the delivery man's hand, which couldn't hold a pair of leather shoes!

Oh! By the way, this is a snack bought, Xiong Yi was about to open it to take a look, when the delivery man suddenly withdrew his hand and handed over a pen with the other hand, "Sign first and then receive the goods." ”

"Hey, what kind of truth is this, I haven't even seen the words signed in kind!"

"If you don't sign, I'll take it back to the company, and if you have a way, you can let other delivery people deliver it to you." The delivery man was not afraid at all, and pouted: "Sign or not?"

Xiong Yi gritted her toothpick and finished writing, "I won't buy it on Tmall Taobao in the future!"

"Whatever you want. The delivery man grinned and said, "Anyway, it's none of our business." ”

Xiong Yi was angry, and the front desk on the side whispered: "They are not the same as Tmall Taobao, so I don't care where you buy it, but Yipin.com and Yipin Logistics are one, so the service quality is good, and I am very interested." ”

Back in the office, Xiong Yi was extremely unhappy, and casually threw the box to Yao Wei, "Don't you usually like to eat snacks the most?" ”

Yao Wei was a little embarrassed, smiled dryly and opened the box, the corners of her mouth twitched, "Uh......"

"What's wrong?" The colleague on the side looked at him and said with a smile: "Sister Xiong, although there are two men in our office, they don't drink." ”

"What do you mean? What does it have to do with drinking some pecans when I buy some pecans?"

"Hickory?" the colleague shrank his head and said nothing, his eyes rather strange.

Xiong Yi took a few steps forward, and saw that in the box opened on Yao Wei's table, there were two packets of peanuts, and there was a very conspicuous advertising slogan, "Old vinegar peanuts, rely on it for wine!"

……

Tired when she got home, Yao Wei couldn't help but tell Zheng Xuanxuan about today's bad things, and threw the two bags of peanuts on the table.

"How about it, fortunately, I said to choose the Yipin Internet café, you see, either the goods can't be delivered, or the goods are delivered wrong, and the customer service call is all about kicking the ball back and forth, and you say it's bad when you encounter this kind of thing!"

"There is a possibility that the wrong goods were delivered, but it was not received, but it showed that it had been signed...... That's a bit of a problem. Zheng Xuanxuan, who works in a law firm, is more sensitive to this, "The courier company is also a little darker, it must be the delivery man himself who signed for the receipt and received the things in the waist bag, and the mechanism in this regard is too rough to protect the rights and interests of consumers." ”

"Anyway, it's none of our business. Yao Wei, who was sitting in front of the computer, landed on the penguin casually and asked, "Didn't you say that you were looking for someone to check the authenticity of the cosmetics?"

"I have a colleague's sister who does that. Zheng Xuanxuan poured two glasses of boiled water, "Don't say it, except for two of the bottles she is not familiar with, the others have been sold, according to her, I dare not say whether it is true or false, but at least it is not worse than the quality in the counter." ”

"It's a pity. Yao Wei sighed: "If you can really find a fake one, you can still pay ten for a fake, and we don't have to buy it again for two months." ”

"Yipin.com is a self-operated business, and it is very strict about the authenticity of product quality, and Zhanxiong Group has a very good reputation in this regard. Zheng Xuanxuan whispered: "Do you still remember the poisoned milk powder incident five years ago? ”

Therefore, Zhanxiong Group has put a lot of effort into this regard, and even labeled each outbound product with its own label. Yao Wei nodded, "This is also a good thing, but it's a pity that there are a little few varieties on Barter.com, and there are no imported goods." ”

"The current import ...... I don't know anyone, I really don't dare to buy it, even if it's something on the counter, I don't feel at ease. Zheng Xuanxuan said: "I'm looking forward to the development of this area." ”

Over there, Yao Wei was chatting with her colleagues on QQ, and suddenly laughed: "Haha, you know the person I just talked about...... I didn't receive the goods but I was signed for...... What's going on?"

"What's wrong?"

"No. 31, Liucheng Road, Building 3, 204, when it was sent, it was written as No. 32, and they simply accepted it, and the delivery man didn't check the signature at all!" Yao Wei laughed and said: "As a result, Xiong Yi came to the door, but the other party didn't admit it at all, and now Tmall customer service and the courier company are back and forth, and they refuse to take responsibility." ”

……

Xiong Yi only felt that it was a person sitting at home, and the disaster came from the sky, seeing that there was a promotional event, and buying a few Yang things at will, he could actually encounter this kind of thing.

Buying pecans sent old vinegar peanuts, this is okay, at least there is something to collect, but I obviously did not write the wrong address, the other party sent it to the wrong place, but no one is willing to admit it, no one is willing to take responsibility!

"You mean, this has nothing to do with your courier company?"

"Of course not, the consignment slip is the thirty-two, of course we delivered the thirty-two. ”

"Did you check the signatures?"

"Woo woo woo ......"

"The bastard actually hung up!" Xiong Yi jumped to his feet in anger.

The husband on the side persuaded: "Forget it, those shoes are only more than 200 yuan......

"It's just two hundred dollars?"

Xiong Yi persevered and dialed the Tmall customer service number again.

"What?" Xiong Yi's voice rose an octave, "I paid two hundred and twenty yuan for a pair of shoes, and now you want me to make up another two hundred and forty yuan?"

"Ms. Xiong, first of all, this is the operation error of the store, and secondly, it is caused by the delivery of the courier company irresponsibly, and it has nothing to do with Tmall itself, the two hundred and forty yuan made up is because the previous purchase time was the Double 11 promotion, and now the event has ended, and the price has returned to the normal price......"

"Then I don't want shoes, return the money!"

"Okay, I've already contacted the store, and the store will get in touch with the wrong recipient, and if you can get the shoes back, they will refund your money within seven working days. ”

"But...... "Xiong Yi's voice trembled, if the guy on the thirty-second was willing to give up those shoes, there would be a fart dispute!