At around eleven o'clock, Fan Sen began to contact the team members on WeChat, asking for the location and informing everyone to start the return journey.

This is an important part of team management.

"If we can't even do this, how can we have the spirit of unity in the team? A team that is not united has no future!

Fan Sen proudly answered Ji Ke's question about why he wanted to notify everyone to go back together.

"Okay, don't take what Mr. Shi said as your own, don't be ashamed!" Ren Jie ruthlessly exposed Fan Sen's true face.

"This comes out of my mouth, it's mine! Why shame on you? Am I not right?" said Fansen's retort.

"Yes, yes, you're right. At this point, there is no need to continue, and everyone pretended to echo Fan Sen.

"You people, you don't know anything about team management!

Obviously, this kind of conversation happened not once or twice, Fan Sen didn't think it was strange at all, and turned to Ji Ke and asked, "Xiao Ji, don't learn from them, these things will be very useful for you to manage the team in the future!"

"Uh-huh, I see. Ji Ke nodded, "So, Brother Sen will soon be promoted and raised, and he is ready to be the team manager?"

"I can't say, but it's very likely!" Fan Sen grinned with a smile on his face, "This store is managed by three owners, and when this store is officially opened, this store will basically start pre-sales, and it is estimated that I will lead the team to pre-sell at that time." ”

"Then congratulations in advance, remember to have dinner then!"

"No problem, when the time comes, I will not only invite a few of you to dinner, but also go to KTV to sing!" Fan Sen promised proudly.

Ji Ke smiled, he didn't continue to chat, and if he talked again, it would become a cross talk between the two. After getting along in the morning, Ji Ke had a certain understanding of Fan Sen.

This is an outgoing, braggadocio, very good chatter, and at the same time very familiar with the world of senior salespeople.

If you don't stop talking, he can talk to you for a day and a night until you are exhausted and surrender.

With this effort, it is better to study the communicative function of the system.

The communicative function helped a lot in this morning's telesales, which made Ji Ke feel that he had not wasted those 5 points of internal power.

The communicative function includes many sub-items such as speech, judgment, logic, etc., each of which has an important impact on communication.

Speech skills determine the ability to react on the spot, which greatly improves the professionalism.

If the customer's problems are strange, if the ability to speak is not strong, and the customer problem can not be effectively comforted in the first time, it is undoubtedly an avalanche disaster for the sales staff.

For example, a clothing store encounters customer returns.

"We never return here"

"Beauty/handsome guy, let's not worry, what's wrong with this dress?

These two different words will definitely have completely different results, and this is the role of words.

Judgment and logic are the core skills in communication, and if these two skills are not enough, you will not be able to figure out what the real meaning of what the other person is saying and why he is saying it.

The most obvious example, two people have a blind date to eat, involving topics such as travel, address, work, etc., it is absolutely impossible to care about where your family lives, how to come over for a date, and whether the work is going well.

If you simply think that the other party cares about these, no matter how beautiful your words are, you will only answer the questions you asked, and you will get twice the result with half the effort.

After a morning of tempering, Ji Ke's speech soared to 60, judgment increased to 54, and logic improved to 71.

When I returned to the gym, I saw colleagues from other teams gathering together to chat, as if they were sharing their work experience in the morning.

Ji Ke and the little soldier turned into the retail store next to them, where they could at least escape the still somewhat cold temperature.

Fan Sen stayed outside for a while and came in, "Hey! Huanhuan of the Wolf Warriors and Ma Long of the Flying Dragons have a deposit conflict!"

The work of the sales staff is heavy, the intensity is very high, the psychological pressure is not small, some things that do not concern themselves, will involuntarily gossip, as a daily amusement, to relieve the depression in the heart, for self-psychological decompression.

Obviously, the deposit conflict between Huanhuan and Ma Long was used by Fan Sen as their own decompression tool.

"What's going on? Who robbed whose deposit customer?"

Ah Bing is two years older than Ji Ke, and he is also a junior among several people, and he is the age when he is not too big to watch the excitement.

Huanhuan's referral customer was robbed by Ma Long, who said that he had been following the customer for several days and had just paid the deposit today. ”

Fan Sen shared the information he had just heard without any scruples, "As soon as the two of them came back, they looked for Brother Lei, and Brother Pao reflected that now the two managers are discussing how to solve it." ”

"What is negotiable, there are customer follow-up records, take out the records, don't you know whose it is when you take a look?" Ren Jie asked suspiciously.

The customer resources of fitness salespeople do not only come from the salespeople who collect and dig them personally.

If the customer recognizes the service quality and attitude of the salesperson, he usually takes the initiative to introduce his friends, colleagues, etc. to the designated salesperson to handle the business, this kind of customer is called a referral customer.

However, it is very likely that the referring client has already received a flyer from another colleague and left their contact details before this.

Therefore, once this customer pays the deposit, there will be a conflict within the salesperson:

Endure the white eyes, brave the frost and heat, run around the streets and alleys every day, only drink mineral water when you are thirsty, eat instant noodles when you are hungry, and when the mobile phone rings, you immediately put down everything on hand to connect the phone.

For what? Isn't it just for performance? Performance comes from customers, and customers are the lifeblood of sales.

If you don't have the ability to dig out customers, you don't have the ability to blame others.

But if the customer that should belong to you flies into the hands of someone else, then you have to talk about it well.

If you don't say that you are ugly, you will be scolded in front of you, and it is not impossible to be beaten afterwards.

In order to prevent the occurrence of such vicious incidents, the fitness sales industry has introduced a hard and fast rule on customer follow-up records, once this kind of thing happens, the two parties in dispute each come up with their own follow-up records, and use the follow-up records as the standard to rule who the customer belongs to.

As for the customer's opinion on the replacement of the sales staff, the judgment of the fitness sales manager is that whoever digs out the customer, the customer will obviously trust him more and be more familiar with him.

"There is no problem with the follow-up record, this customer is Huanhuan's referral customer, I said it was good yesterday, and I just added it today, and I was notified by the customer that I had paid a deposit here in Ma Long. The customer said to Huanhuan, then you say to your colleague and transfer the deposit to Huanhuan. ”

Fan Sen explained, the trouble is here, this customer wants to save trouble, let Huanhuan find Ma Long for a deposit, how can Ma Long give Huanhuan the fruits of a hard day's work?