Chapter 5 The Difference Between Excellent and Qualified

Kico scratched his head, and in his opinion, the situation was quite tricky:

Awarded to Ma Long, Huanhuan has the support of customers on his side, and Huanhuan has not made any work mistakes, resulting in the loss of customers.

Awarded to Huanhuan, it is not only a denial of Ma Long's personal efforts, but also a blow to all the memberships who have worked hard to dig customers: you finally dig a customer, and if you don't say it well, a membership will pop up and say that it is your own referral customer, and come out to pick your peaches.

"Whoever works hard is whoever!" Ah Bing said in a stiff voice, with a serious expression, "If they all say that they are their own referral customers, then don't go out to collect resources, just wait for the referral!"

A group of people here had a heated discussion, and Huanhuan and Ma Long over there were called aside by the team manager and whispered something.

At two o'clock in the afternoon, it was the time for all the employees to gather in the afternoon, and after shouting the slogan as usual, Mr. Shi came to the stage to announce the decision to deal with the deposit dispute between Huanhuan and Ma Long.

"This deposit belongs to Ma Long," now Mr. Shi's sharp eyes on the steps swept all the employees under the steps,

"Why? Because this is the result of a week of hard work, you can't ignore the efforts of others to this customer just because their customer is friends with this customer and referred to you!"

"Although Ma Long's client finally paid the deposit because his friend played an important role in facilitating it," Mr. Shi explained the key dispute between Ma Long and Huanhuan.

"This role cannot be ignored, but we can't ignore Ma Long's efforts! Otherwise, why didn't this customer wait for Huanhuan to contact him, and then handed over the deposit to Ma Long? It shows that the customer sees Ma Long's efforts in his eyes! When he made a decision, he thought of Ma Long for the first time!"

"So, if you have referral customers in the future, don't be too careless, don't think it's foolproof! Okay, it's afternoon, call when you should call, and go out to collect resources to collect resources! All of them are disbanded!" Mr. Shi waved the notebook in his hand and announced the disbandment.

"Xiao Ji made a deposit?!Everyone applauded!" At the team meeting, Mr. Shi was very happy when he heard that Ji Ke had made a deposit in the morning, and motioned to the members of the champion team to applaud and encourage.

"As I said, the harder you work, the luckier you are, it is impossible for customers to stand in front of you and tell you, I want to apply for a card, what should you do with this card!"

"A Bing, I have reminded you several times, do things with patience, don't think that customers will not apply for cards because of a few times without results, communicate more, contact frequently, this is the basic quality we must have to do sales. ”

"Okay, it's afternoon, you guys hurry up, don't wait until you come back in the evening, when I checked the task, you didn't finish it!"

Mr. Shi pointed to the members of the championship team, a meaningful reminder,

"Don't work hard now, embarrass me when I make up for the surplus, I can't afford to lose that face!"

"Xiao Ji, give, this is my resources for the first two issues, and there are still some interested customers in it, you fight. Around half past three, let's go out to collect resources. ”

Fan Sen took out two thick resource follow-up books and handed them to Ji Ke,

"There are follow-up records in it, you just look at it, and some of them are crossed out by me directly, so you don't have to fight. Some of those have already been carded, and some of them are worthless. ”

"Yes, okay, I know. Thanks, Brother Sen. Ji Ke took over the resource book, regardless of whether these leftover resources were as Fan Sen said, there were still some interested customers left, at least they would not sit idle for the next hour, or go to the street in advance to collect inefficient resources.

Before making the call, Ji Ke first sent greeting text messages to the five nurse beauties collected in the morning to make emotional contact.

"Hey, hello, I'm Ji Ke, the coach of Motion Fitness," Ji Ke skillfully started the telesales, without the greenness and stuttering at the beginning of the morning.

Facts have proved that Fan Sen is worthy of several years of sales experience, Ji Ke made a phone call for nearly an hour, and only identified a few customers who still have a little interest, and the rest have lost their last patience because the gym has not opened for a long time.

"These customers are really hard to deal with. ”

Ji Ke lamented, made a phone call for almost an hour, and found nothing, he felt that he was about to doubt his life, if it wasn't for the fact that there was still some gain in the morning.

"Okay, Brother Ji, you still have a deposit, but I haven't even collected a phone yet. ”

Zhang Jie pursed his lips and glanced at Ji Ke,

"You have no pressure to complete the task today, unlike me, I guess I will be trained at night. ”

"Hey, you say, what do these customers think, if they want to apply for a card, then just say it, if they don't want to do it, how good is it to refuse directly, they have to be ambiguous, hang us, is it interesting? He is annoying, we are tired. ”

Ji Ke doesn't understand very well these customers who don't say and don't do, and they shirk all their might, is it interesting to do this?

"You don't understand this, these customers are actually very likely to apply for cards, and they are big cards!"

Zhang Jie has some understanding of this situation,

"These customers, who mostly belong to the type of people who don't see rabbits and don't scatter eagles, don't lack that little money, and don't want to be cheated, so they will hesitate in the pre-sale stage. ”

"Scammed, just a deposit of 200 yuan!"

"200 yuan for one person, more than one person, there are a lot. Moreover, there are pre-sale cards, which add up to tens of millions. Zheng Shi had this kind of thing before, pre-sold the card, collected the money, and then the entire gym took a copy of the money and ran away. ”

"Nobody's in charge?"

"How do you care? Zheng City is so big, do it once here, do it once there, and then change places. The contact information is all one-time, and all the pre-sale personnel use stage names, and Zheng City has such a population that it can't be managed at all. ”

"Then how can anyone believe in gym pre-sales now?"

"Now people have a sense of fitness, unlike in those years, it was just a hyped concept. ”

Fansen took over and explained,

"Besides, customers are not really stupid, whether you want to cheat money or really want to open a gym, customers can tell the difference. ”

Zhang Jie is right, some customers who do not apply for cards during the pre-sale period are just waiting and seeing. ”

Fansen took a puff on his cigarette and changed the subject,

"This kind of customer is often a big fish, either not doing it, or doing it is not the supreme, or several cards. In short, as long as you take care of these customers, they will give you unexpected surprises sooner or later. ”

Fansen went on to talk about some of the sales experiences he had encountered.

Although some customers did not apply for a card, they introduced a lot of friends and colleagues to him.

Some customers will take the initiative to introduce customers and help him complete performance tasks when his performance is not completed.

Some customers will bring him some fruits, snacks and the like when they come to exercise.

Finally, Fansen concluded:

"You treat the customer simply as a customer, or a friend, the customer can definitely feel it, how you treat the customer, the customer will treat you. ”