Chapter 6 The phone is a lifesaver
In the afternoon, he still went to collect resources near the Sunshine Geriatric Hospital, and Ji Ke, who was already roughly familiar with the work process, decided to work alone.
On the one hand, Ji Ke felt that maybe it was the last issue of the pre-sale, and Fan Sen's old employees were too heavy, and a lazy posture was not very suitable for him to learn; on the other hand, Ji Ke wanted to continue the test of communication ability in the morning, and Ji Ke did not have the opportunity to concentrate on collecting relevant materials and statistics in the morning, so as to quantify the improvement of face-to-face sales on communication ability.
"You guys play first, I'll go around the neighborhood by myself, work hard a little longer, and strive to complete today's task as soon as possible." Ji Ke casually found a reason, and left Fan Sen's lazy team, ignoring Fan Sen's and A Bing's advice that there was no one in the community now, and it was in vain to go.
"Forget it, everyone has their own plans, let's play first, and it's not too late to wait until five or six o'clock to collect resources, just let him get busy first." Fan Sen sighed and sighed, "Sure enough, as Mr. Shi said, newcomers are very motivated and willing to work hard." ”
"After a while, he will know that it is not enough to work hard, but also to be able to use his brain. Ren Jie continued, "We all came from his state, and everyone is the same." ”
Fan Sen, A Bing, and Ren Jie all have passionate experiences when they first entered the industry, but the huge pressure on gym membership sales will crush anyone who is not psychologically prepared, and as for whether they can recover, it depends on their own self-mediation.
Think about it, people come and go on the street, and you seriously reach out and hand out a single page, but you get disgusted eyes and disgusted rejection again and again.
The harder you try to send a single page, the more this rejection will be, up to hundreds of rejections every day, without a strong heart, can you resist it?
At this time, any pedestrian who picks up a single page is no less than a straw that suddenly appears next to a drowning person, and a handful of water that suddenly appears in front of the desert traveler's eyes.
All qualified members will chase after you, and if you don't refuse outright, he can follow you all the way down the street, because at this time, you are a kind of existence called hope in his heart.
However, not all hopes can come true, most of the time this hope is a flower in the water, the moon in the well; the so-called greater hope, the greater the disappointment, give hope without giving results, the psychology of membership will definitely fluctuate, so that resentment, behind the back of the complaining is inevitable.
Customers who have taken a single page and left a phone call are undoubtedly a huge gain in the eyes of the membership, of course, whether you are genuinely interested in fitness, or a coping style to leave the phone, through a simple conversation, the membership has a rough judgment, so that a special mark will be made on the paper that specifically records the phone.
After collecting the telephone resources, the next step is to contact the customer through WeChat and telephone, explain the card application activities of the gym for him, and remind the customer that he has a fitness card to handle the business waiting to be solved through periodic cold greetings.
In the pre-sale stage, if the customer is interested, the membership will guide the customer to pay the card deposit, so as to provide an approximate sales reference for the gym.
Why approximate sales?
Because there is a relatively long time from the deposit to the card, this time is enough for customers to think calmly or be influenced by relatives and friends.
Reflect on whether you have time to exercise, whether there is a need to get a fitness card, whether this gym will be a handful of go, and a series of questions, so as to form a regret after consumption.
At this time, the membership also needs to carry out a series of words to appease, until the customer applies for a card, and the dust of a stage is settled.
The time span of such a stage is as long as one month to one and a half months, or even two months, during which telephone resource collection, telephone contact with customers, daily maintenance of deposit customers, verbal confrontation with customers when applying for cards, and colleagues intentionally or unintentionally poaching customers, malicious competition and slander among peers.
All of the above are very tests of the life experience, personality determination, psychological tolerance and mediation ability, and language communication ability of the member.
Membership members will be swept away in the process, leaving the elite behind.
Therefore, the salesperson of the gym also has a saying that the leftover is king, if you hold on longer than others, the resources of the people who leave will be allocated to you, and you will eat more meat.
Fan Sen and the others looked at Ji Ke's energetic newcomer style, and remembered that he was once as ignorant and ignorant as him, and they were all embarrassed, and sighed that they could never return to that state of fearlessness and hard work.
Ji Ke had any special thoughts about himself taking advantage of the lack of people and inefficient collection of resources. He even felt that it was quite suitable for him to collect telephone resources at this time, because there were fewer people and he could have time to study the functions of the system.
Ji Ke doesn't care much about the collection of telephone resources, it's still a long time, so he doesn't have to care too much.
At five or six o'clock in the evening, when Fan Sen contacted Ji Ke to confirm his location, Fan Sen realized that it was almost dark before he knew it.
After the afternoon of painstaking research, Ji Ke finally determined that with the improvement of the values of each sub-item of communication ability, a simple business conversation with customers can no longer improve all kinds of values.
Just like the experience points in the game, simple business conversations are low-level monsters that cannot provide experience points to Kiko, who has grown into a high-level one.
"I've collected 15 calls, what about you?" Ji Ke responded to Fan Sen on the phone, "I'm here in Qingyi Garden, it's okay, I'm too busy alone, and one or two more can almost take care of it all." ”
When collecting resources, membership is usually a group of three or two, on the one hand, to take care of each other, and on the other hand, to be able to work together in areas with high foot traffic, so as not to miss out on customer resources.
Qingyi Garden is a closed community, access control is required, and there is a lifting pole at the door. Ji Ke was holding a leaflet in his hand, and as soon as he approached the door, the doorman directly warned him not to enter the community to distribute advertising pages.
There was no way, Ji Ke had to wait at the door for the car back to the community to wait for the short time when the lifting pole was raised, cast a wide net to hand the leaflets to the owners and drivers, and then spoke clearly and quickly about the words that he had long been familiar with, and at the same time asked the owners to leave their phones and promised not to make random calls to harass them.
"Xiao Ji, how busy are you?" asked Fan Sen, who came over quickly, Zhang Jie.
"No, most of the people who go back to the community are by car, and few are on foot. Occasionally, someone will come out of the neighborhood. It took a long time to collect such a point. ”
Ji Ke spread out the resource page, and the blank paper that could record dozens of telephone resources was filled in less than one-third.
"This community has been swept countless times during the first phase of pre-sale, and you can still collect so much, which is already good. Fansen comforted, "Let's go, go to the pedestrian street to the east for a while, and then we'll go back." ”
"Okay. Zhang Jie, how many have you got, have you completed the task?" Ji Ke turned his head and asked Zhang Jie next to him, the two of them came together, and they lived together, it was not too normal to care about each other.
"Oh, without Brother Ji's, I only collected 8, and I guess I will be criticized when I go back. Zhang Jie replied a little sarcastically, not taking the task as a thing at all.