Chapter 173 . Online sales
"No," Huang Wenbin said, "the specific staff is not grouped, what to do when encountered, pre-sales and after-sales consultation." If a customer's inquiry is found to be not responded to within the legal timeframe, the entire employee will be fined money. Whenever I sell something, the team leader who is in charge of that aspect of sales gets a commission from me, and then the employee who contributes to this sales gets a commission from the team leader. How to distribute it, they coordinate internally. ”
"Then what if the group leader gives him all the commission?" Mickey asked.
"Then he won't want to be in charge next time." Huang Wenbin said, "The person in charge of each direction is elected once every two weeks, and everyone in the company has the right to vote. "If you have a lot of money, you can't pay it for your hard work, so this is a great test of the ability of the person in charge.
"Is there competition for the job? Sounds like a lot of autonomy. Mickey was eager to try, "How can I be the assistant general manager?" It's better to let me be an ordinary employee, and then compete for a job, and when I learn how to be responsible, I can come out and start my own business. ”
Everyone thinks so, there are already five or six people who have gone out to start a business, two of them have failed and lost a lot of money and obediently come back to continue working, and two have successfully made money but can't support themselves or are struggling to support, and the other two are simply missing, and I don't know where Lu Dao went, whether it was a successful business and a big career to go to the field, or failed to see Jiangdong's father and old man go to the field.
"The basic salary of ordinary employees is only 800 yuan, all relying on commissions, you have never worked in online sales before, can you really support yourself?" Huang Wenbin looked at the clothes on her body, they were not bargains. There are also cosmetics, as well as shoes and bags, although I can't tell what brand it is, but the workmanship is very good, it should be hundreds of dollars.
"I've never eaten pork and haven't seen a pig run, I haven't done online sales, and I have a lot of experience in online shopping." Mickey insisted, "Now almost a third of my clothes are bought online, and many of them are bought from flying insects, so I should be able to get started quickly, and I still have some savings, so it's no problem to support me for a month or two, and I should learn it after a month or two." ”
Now there are many people who have eaten pork, and there are really few people who have seen pigs run, all of them are collectively raised in pig farms, not to mention people in the city, children in the countryside are rare. "You really decided that?" Huang Wenbin asked, "The salary is really only 800, and it is not enough to eat." ”
Huang Wenbin has been an assistant for so long, and now he has an assistant, is it just gone? It's easy to find someone to be your assistant, but it's very difficult to find someone as pleasing and educated and capable as Mickey.
"I really want to learn." "When you're the assistant general manager, it always feels like you're making a vase. ”
"But I've already announced it." Huang Wenbin still wanted to keep it, "Otherwise, I'll announce it again, although you are my assistant, you also have to participate in general work, and I will still give you 3,000 yuan a month for treatment." What do you think? ”
"In this case, if I go to run for the head of the group, will I not get a vote?" Mickey asked, "You're the boss and I'm your assistant, will they be the same enemy and not choose me?" Or do you think I'm just a vase and simply can't do the job of the person in charge? ”
"When it comes to money, who will have the same hatred as you. Everything is fake, only making money is real. Huang Wenbin said, "As long as you show your ability and can lead everyone to make money, the relationship between you and me is a plus." "It's really not good, Huang Wenbin would be fine if he came out in one more group and let Mi Qi be the person in charge.
"Alright then, I'll be your assistant." Mi Qi said confidently, "You can rest assured, your 3,000 yuan salary will definitely be worth it." Before I go out and start a business, I will definitely make a lot of money for you. Your kindness to me, I will never forget for the rest of my life. ”
"Then you can do it." Huang Wenbin encouraged her, "It's very hard to do online sales, you have to be mentally prepared." ”
"How hard can it be, isn't it just sitting in front of the computer and selling goods?" Mi Qi was a little puzzled, "If you open your own store independently in the future, you have to buy goods, manage inventory, ship goods, and collect money, that may be very complicated." Now it's just a part-time job for you, what's the problem? ”
"You're underestimating the online sales industry." Huang Wenbin said, "Those who get up early in the morning are those who pick up rags, those who don't sleep late at night are those who sell supper, those who can't eat on time are those who open taxis, those who are frightened are those who commit crimes, those who work overtime and do not take time off are those who set up stalls, those who can't speak wrong are those who are broadcast by news networks, those who must go to the scene immediately after an accident are those who drive ambulances, and those who are difficult to quit if they join are the underworld. ”
"Is it so exaggerated," Mickey was a little incredulous, "isn't it just that the working hours are longer, and the customers are more difficult." No matter how difficult it is, it can be more difficult than when I was in front of the stage, at that time I didn't even have to sit, I had to stand all day, and the customers who came were uncles, which was much more difficult than Taobao customers. At least Taobao customers don't spray me with saliva when they speak. ”
"Then you can try." Huang Wenbin said, "Then I'll go out to announce your official position, and by the way, we will have a meal together." Do online sales, I don't have time to go out to eat at noon, it turns out that there is an aunt who specializes in cooking, and she refused to do it last week, and she hasn't invited anyone. Now you can only order takeout, what do you like to eat? ”
"I usually don't eat at noon, just eat some fruit." Mickey said, "What do they like to eat? ”
"KFC." Huang Wenbin said, "They like to eat KFC, original chicken, Orleans chicken wings and so on." ”
"How unhealthy this is!" Mickey made a fuss, "Since it's my entry meal, then let me invite you, just eat seafood." It tastes good, it's relatively healthy, and it's not so expensive. Next to the market, it should be very convenient to buy vegetables, why don't I go buy some vegetables and come back to make them for everyone to eat. I'm pretty good at it. ”
Mi Qi's cooking is really good, at least much better than Huang Wenbin's. Tomato shrimp, braised squid, fried sea crab, croquettes are all very delicious, a room full of people eat very happily, and coaxed that there is no need to find an aunt to cook in the future, Mi Qi can do both, and add more than 1,000 yuan to Mi Qi's salary directly.
Mi Qi was radiant, and even said, "Xie Lu Xie, if you like it, I can cook more for everyone." I hope you will teach me more, and I will definitely work hard and do my best to repay everyone. Cooking, sweeping the floor, being a model and taking pictures, I do it all. ”
A few days later, Huang Wenbin came back, and the situation was completely different. Mickey has two huge dark circles under her eyes, her hair is scattered, she is squatting in a chair, holding a piece of fried chicken in one hand and typing on the computer with the other, and her face is full of grease. After eating, he took out two tissues and wiped them, and was busy typing again.
"Mickey, how did you become like this?" Huang Wenbin was taken aback.
"Mr. Huang." Mi Qi hurriedly got out of her chair and stood up, but she was still typing while talking, "I didn't expect to do online sales so hard, every day from morning to night, there are always endless customers to ask for prices, to get discounts, to get free shipping, it's really annoying." ”
"It's a good thing that there are more customers and good business." Huang Wenbin said, "You don't need to work so hard, there are more than 30 people in our company, and if you can't finish it alone, let others do it." "With Mi Qi's words, there are a total of thirty-three people, and if they are divided into eleven groups, they can do a good job in a group of three people, which makes Huang Wenbin, who has a little obsessive-compulsive disorder, very satisfied.
"It's just very strange, I work hard every day from morning to night, but my performance is not as good as others." "We have fewer customers than others, and we have fewer chances of success than others." Others can make 500 orders a day, but I can only make more than 300 orders a day, and only 400 orders at the best. I came to work early and left late. I also remember the properties of various cargo parameters and materials, but I don't know what will be worse than others. ”
"You're a novice, they're all veterans here, and 60% of someone's grades are good." Huang Wenbin flipped through Miqi's sales records, "In addition, your sales methods are too rigid." ”
"Rigid? What's so rigid? Mickey asked.
"It's just that when I pick up customers, I follow the process too clearly." Huang Wenbin said, "To know that the process is dead, people are alive, and we must flexibly judge the true intentions of different customers in order to have a target." Who just wants to ask about the price, who really wants to buy. ”
"Can you tell the difference?" Mickey asked.
"Of course you can, you have more experience in the future, who wants to buy cheap goods doesn't care about the quality, who values quality and can accept high prices, who likes fashion, who likes business, who can simply deal with it, who is worth promoting, you can distinguish clearly, so that you can get good results." You have no experience now, you grab your eyebrows and mustaches, and any customer will go to the full set of procedures, which is too inefficient. ”
"How can you tell this?" Mi Qi still doesn't understand, "If you want to say that it's better to face a real person, you can't even see people on the Internet, you can only see just a few messages, how can you judge the other party's intentions?" ”
"This depends on experience, you can only explore slowly, there are no shortcuts. For example, the customer's screen name, the speed of typing, and the language used. Huang Wenbin pointed out a few cases, "Some of them are more obvious, such as this, directly ask you if this dress can be reduced by 10 yuan, the requirements are specific, the goal is determined, you should really want to buy." ”
As a result, when he looked at the back, Mi Qi agreed to reduce the price, and this guy had to say that he would go back and consider not buying it, so he had to immediately change his tune, "But maybe, it may be that he saw the same clothes in a physical store and asked how much the price of the Internet can be lower, or he originally wanted to buy it, but he was afraid that the quality of the Internet was not good." ”