The promotion of village cadres gave Zhang Zijian a headache. It is said that in this era of experience and control, academic qualifications are not very important. After reading these files, Zhang Zijian covered his forehead in pain, in his heart he could only choose generals from among the shorts in this group of basic cadres, and he was forced to be helpless.

Three people are valued, one is Meng Quansheng, secretary of the village party committee of Huoliang Village, and he was chosen because he was transferred from the army, has a strong sense of struggle, has a strong sense of carrying out orders, and has a strong sense of organization. Zhang Zijian wanted him to be the director of the trading market management committee, and in one was Li Zhiyang, the secretary of Houli Village. is sleek, the party spirit is not known for the time being, the only thing I know is that he has a good relationship with Liu Baoquan, the two of them have a drink, and borrow Liu Baoquan's method in dealing with land acquisition, and the implementation is very good. Hao Ren, the secretary of Haojiazhuang, also retired as a soldier, and helped Hao Meili's family a lot, of course, at that time, it was only after Zhang Zijian had put Hao Meili to the listing work, he changed, and he had an eye for it, and he could also think about drilling camps.

The director of the Weidong Town New District Neighborhood Committee can be served. After all, five or six thousand households and tens of thousands of people, combined with people from four or five villages, have a lot of power. As for the deputy, Zhang Zijian divided the village cadres of several villages into three units in a disorderly order. A list of more than 20 people was sorted out, and as for the transferred cadres, the villagers of the original village were re-elected.

After getting these, Zhang Zijian wanted to find a time to talk to the three chief officials and give them a direction for development, especially Meng Quansheng's work, the trading field has just started, no one has any experience, how to manage and maintain it well, how to give the vendors a good service attitude, which borrows the after-sales service of the previous life. Take out a separate small department to deal with these chores. It is also necessary to establish a maintenance team, the door is broken, the glass is broken, the water pipe is leaking, etc., these trivial things let the maintenance team do, receive a call for help, the door-to-door maintenance team should have both plain zhì, do not eat that card, keep smiling at customers and be more enthusiastic, charge only the cost, and the work is all free.

Maintaining such a service attitude will allow more merchants to stay. But who will train such an enthusiastic team? What kind of philosophy should they establish?

Thinking of this, Zhang Zijian thought of corporate culture again, and used the concept of corporate culture to drive the management system of the trading market. Let all the members of the trading market realize that the merchants are God's ideas, but come to ask them to do things, just like the second master's expression. The reward and punishment system should be listed in detail, and a complaint department should be established, and all employees who are complained about, whether they are regularized or made up, will be punished according to the reward and punishment regulations, and the town discipline inspection committee can intervene when necessary.

With the suppression of the town discipline inspection committee, Zhang Zijian felt that those people would be much more honest. Call Meng Quansheng first and ask him to come over in the afternoon. Then take the list of listed cadres to find Secretary Ge, although Zhang Zijian is more domineering, but he is not a secretary, he can't control the official hat, his mention can only be reported to the county organization department after the approval of the old secretary Ge, and the following can only take effect after the approval of the personnel section of the county organization department.

It is a kind of respect to show Old Secretary Ge, when Zhang Zijian was isolated, he was already very worthy of Zhang Zijian. So he has to show an attitude to show respect for the last power of the old man. People don't have the ability to return to the ability, but they have management and organizational experience

Zhang Zijian came to Secretary Ge's office, knocked on the door, walked in, and said, "Secretary Ge, I have something to discuss with you." ”

"Oh, Xiao Zhang, sit down," Secretary Ge said, pointing to the chair opposite the work, putting down the newspaper in his hand and taking off his reading glasses. A slight smile on his face.

Zhang Zijian took the list and handed it to Secretary Ge and said: "There are many projects in our town, and there is an extreme lack of managers, so I selected three cadres from dozens of villages to be the chief officials, and the remaining deputies were assigned by several village cadres after they were disrupted, and asked Secretary Ge to check for me." ”

Secretary Ge took the list, glanced at Zhang Zijian, put on reading glasses, and slowly looked at more than a dozen names, the names of these people Secretary Ge is the most familiar, took out a pen, and drew a line on the names of the deputy. Write the names of several people at the end and hand them to Zhang Zijian.

Zhang Zijian looked at it and didn't say anything, looked up at Secretary Ge, saw him and said: "These people are not people who can do big things, they were elected as village cadres at the beginning, and it was the election of the villagers, but in fact, they were a little speculative and canvassing. If you use a few of them, it will only do you a disservice. It's not that I don't give them a chance, but in fact, I've had a few times with policies that are difficult for them to enforce and too poorly enforced. So there wasn't much subsidy money in the town to give them, so they withheld and stole food privately. I know all this, but I can't remove them, because like you, there is no suitable candidate, even if you change cadres, let them drum up. ”

"It's still Secretary Ge who is wise." Zhang Zijian said with a smile.

"Now we have just started, it is the time for vigorous development, we can't spoil our big things because of a small person, there are few talents, but these people can be obedient, can implement your decisions according to the implementation, this is a good cadre. You are right, only when we unite can we vigorously develop our economy. I don't have the courage of you to get funds, so I'll give way to you, you're good, really good, you know that the people who are dedicated to the people are much better than me. All I can do is the power to support you. A few people in the back may be useful to you. After Secretary Ge finished speaking, he smiled at Zhang Zijian and took off his glasses.

"Thank you, Secretary Ge for your support to me, in fact, I have long wanted to thank you." Zhang Zijian said.

Secretary Ge shook his hand and said, "It should be me who should say thank you." ”

Zhang Zijian returned to his office from Secretary Ge's office, looking at the names on the list a few times, a little unfamiliar. It shouldn't be Secretary Ge's person who inserted him, Zhang Zijian is still very relieved at this point. Secretary Ge has controlled Weidong Town for so many years, and he must know who can do it and who can't. Looking at the names of these people, Zhang Zijian knows it in his heart.

In the afternoon, Meng Quansheng rode a bicycle to Zhang Zijian's office, dressed in a sincere gray Zhongshan, with a small flat head and a peeled leather bag under his arm. Wearing a pair of green rubber shoes on his feet, this outfit is a bit thunderous, this is the new life in the countryside, with the same atmosphere.

Zhang Zijian stood up, invited Meng Quansheng to sit down, handed over the cigarette and asked, "How is the factory in the village?" ”

"I was about to report back to you? The workshop or something has been built, just waiting for the road to be repaired and put into production, the villagers are very enthusiastic, now belong to the road section of our village, the whole village is put into it, 15 to 60 years old people all enter the road repair army, the old ones cook for us collectively, and now we just want to repair the road, so that our factory can be put into operation, and live a good life with money. ”

"Well, it is not bad to be able to maintain such a fighting spirit, it shows that the people are afraid of poverty and want to taste the taste of the rich." After Zhang Zijian finished speaking, he and Meng Quansheng laughed.

Then Zhang Zijian said: "I want to drop you to work in the town." ”

"Oh what?" Meng Quansheng just fell with Zhang Zijian's laughter, and suddenly heard Zhang Zijian say that he wanted to transfer his work, or in the town, could it be said that he wanted to be promoted. suppressed the excitement in his heart, thinking that he had heard it wrong just now, and asked Zhang Zijian again.

"Yes, I want you to come to the town to work, I am ready to increase the burden on you, the task is very heavy, I have read the files of the basic cadres of each village, first of all, you are young, dare to work hard. Second, if you are from the army, whether you can meet the requirements of the orders of your superiors, I think you can resolutely do it, and even if you can't do it, you dare to say loudly that you will guarantee to complete the task. Thirdly, through your enthusiasm in organizing the villagers of Huoliangzhai, I can also see that your organizational ability is completely capable of controlling a new department and ensuring the completion of the tasks I have assigned. So I want you to be the head of the trading market management committee. ”

After Zhang Zijian solemnly finished speaking, Meng Quansheng's eyes were full of light, like a new force surging in his heart. Suddenly, Meng Quansheng stood up and said to Zhang Zijian: "Thank you Mayor Zhang for your trust in me, I don't talk too much, so what, I can only repeat what you said, as long as you give me the task, I will resolutely carry it out, show the true character of a soldier, and ensure that the task is completed." ”

Zhang Zijian nodded, asked him to move a chair to sit opposite his desk, took out a few plans he had written, and said to Meng Quansheng: "Your cultural level is low, in the days to come, not only do you have a lot of work to do, but also try to study hard in the rest of the time. Zhang Zijian spoke first, and Meng Quansheng didn't know what Zhang Zijian meant when he said that he had a low culture.

"In the future, you must focus on high technology, if you can't reach the knowledge, you will fall behind, and if you fall behind, you will be beaten, from this point of view, I don't want you to be promoted if your knowledge is backward, right" Zhang Zijian smiled slightly, and Meng Quansheng was stunned when he saw it.

"After the completion of the exchange, don't look at a market, in fact, it is more difficult to manage, we have just established, to rely on the mature experience of others, this point I have reached an alliance with the Wenshi wholesale market and the obligation wholesale market, in the future I will become a transit station in the central region of the country. There are more personnel, more businesses, and even large enterprises will set up offices and branches in our place. Then the management of the market will also increase the difficulty. After saying this, Zhang Zijian threw Meng Quansheng a cigarette, and watched him take out a small brown paper-colored notebook from his broken bag to prepare to record Zhang Zijian's words.

After lighting a cigarette, he looked at Zhang Zijian and waited for the following. Zhang Zijian said: "Have you ever been to a state-run shopping mall? ”

"I've been to the county's department stores and supply and marketing cooperatives." Meng Quansheng said.

"How do you feel about their service attitude?" Zhang Zijian asked.

"I don't feel anything, I went to see where I was, I didn't buy anything, the things in it were too expensive. However, when the county supply and marketing cooperatives bought agricultural guys, they encountered those who ignored them, and they may be too busy to take care of us. Meng Quansheng told the truth, but there was one thing he didn't say, he had really seen the salesman's attitude towards the old farmer, as if with an arrogant expression.

"We all know that state-run things are good, but the service attitude is very average, and there are even rumors that the service attitude is extremely bad, not only in our county, but also in many places across the country. Know why? It's because the waiter is also a member of the country, and the salary is just that, even if it doesn't open today, the money will be given, even if it sells more than 100 million a day, it's also those wages. Looking down on people, whether they like to buy or not, etc., can only say that the attitude of the waiter has long been a quality problem of a state-owned unit. It's not that the quality of people and things is not good, the key is an attitude. See what I'm saying? ”

Seeing that Meng Quansheng nodded and shook his head, Zhang Zijian still patiently explained, when Meng Quansheng fully understood what a warm service attitude was. I somewhat understand what Zhang Zijian wants him to do.

Zhang Zijian continued: "We want to build a high-quality trading market, so that the merchants who come here will say that they are good here." Our environment and geographical location are weaknesses, but what we want to spread is our warm service. ”

Then Zhang Zijian changed the topic and said: "We must treat this kind of service as a concept, a culture, treat customers as God, like ancestors, forget our identity, and regard ourselves as servants of the people." It's not enough to just shout slogans, you have to show it with practical actions, you have to smile passionately every day, you can't fight back to customers, you can't scold back, you really have to meet individuals, find the police, and the person in the trading market is your grandson. Keep smiling even when you are beaten or scolded. ”

After Zhang Zijian said this, Meng Quansheng, who was recording, was dumbfounded. Xin said: "I, I really want to follow Zhang Zijian's idea, which is the cadre of the country's foundation, and he is simply a slave among slaves." ”

Zhang Zijian glanced at Meng Quansheng, who was still surprised, and said: "I know you are surprised, but what I want to say is that we serve the people, where did we serve in the end, where did we go, where did we go, where did we go, and now we go to the organ to do something, each is like the second master, it's not that it doesn't work here, it can't be done, no one can be found, the procedures are cumbersome, and where is the waste of time running around?" We're going to streamline that. Set up tax, industry and commerce, health, fire protection, public security and other departments in charge of the trading market management committee, so that customers can directly be in place in one step and do not have to run back and forth. ”

"What is enthusiasm, when you go to a high-end restaurant to eat, the welcome expression is enthusiasm. What is service, to solve the trouble that he can't do for the customer, is the intimate service. What we're going to do is that, you see. Anyone who disobeys this, you should know what to do, let you pass, be iron-faced, offend. You must resist the pressure from all sides to complete this heavy reform and become the first executor of the new society and new ideas. There is no determination to complete this difficult task. Zhang Zijian commanded with a hard voice.

"Yes. However, there are many things I don't understand. Any investment comes up, we will be warmly received, why play a more subordinate role? I really don't understand. Meng Quansheng stood up sharply, first confidently completing the task, but also expressing his doubtful views.

Zhang Zijian waved his hand to let him speak, and said: "What we do is not the next work, no one will want to be a grandson, no one is willing to give people a face-to-face service, everyone wants to be an uncle and live a comfortable life, but you know, giving people warm service is a change of the times, this change comes from capitalist countries, those capitalist stores in order to attract more customers, will continue to come up with an attitude towards various customer services, in the future, we will experience, after all, we are already in the reform." If you go to a restaurant, the dishes are almost the same, the service attitude is very good, and even give you an unexpected service, do you say you will go next time? Therefore, if we want to retain customers, we must do a good job in service attitude, so that they can compare themselves with the service attitude of that region, who can do this. Once the publicity is out, more businessmen will come to invest, do you think our Weidong Town will not be prosperous? We want everyone to know that our servants of the people here are real servants of the people, not the kind of people who say they don't do things. Do you understand? ”

Zhang Zijian has said a lot in a row, do you understand? Let Meng Quansheng nod continuously, suddenly raised his head, and said to Zhang Zijian: "Mayor Zhang, I am confident that I can do what you said, but I am worried that the people under my command will not do a good job, and just using punishment to restrain will give our own people a kind of complaint, and some people will even say that there is no need to do this." People come here to make money, not to see our enthusiastic faces. ”

"You're right, therefore, I'm going to let you and your deputies learn this attitude of service, and ask a real manager to come over, in the capital country called the director of administration. I'll find a way to find someone like that and help you get it up and running. These are cultures, I hope you can do your best to absorb these new things, Japan is also a capital country, where the service attitude is good in the world, next week I will let you over, look at the service attitude of large companies, look at the service attitude of hotels, and even the service of restaurants. This is superficial, I want you to see, the manufacturer's after-sales service attitude. Come back and tell me what is after-sales. You'll see what I mean for you to learn. You can even understand the true meaning of our trading market. Do you understand? ”

After Zhang Zijian finished speaking, Meng Quansheng hurriedly stood up and said loudly to Zhang Zijian: "Although I don't understand very well, do you know where I am playing?" Even if it's a bull-headed horse-faced, I let him smile at people. ”

Zhang Zijian said: "If you really want to let the bull face the customer, can we still have someone to invest here?" I was scared away, knowing that we were here and the exchange didn't know, did you think you had come to the Netherworld? ”

As the two laughed and ended the conversation, Zhang Zijian finally has someone who can carry out his plan, if he thinks of anything, he will do it, there is no difficulty, even if there is, he will find a way to overcome it. The key is to look at your own shelf, can you put down this kind of identity shelf to do things?

After so many years of serving the people, how many real people can experience this kind of service. Once you have the identity of an official, your shelf is very high, and in the face of the common people, how can you show your official authority if you don't put on a show. Zhang Zijian wants to break this tradition and let those who like to serve the shelf feel that it is really so difficult to serve the people? V