After receiving a huge amount of lawyers' fees, they sent elite soldiers to investigate the quality of Microsoft's Xbox360 clearly, and after collecting evidence that could nail Microsoft to death, a complaint sued Microsoft to court.

Although these lawyers are not in the same place, their demands are quite unanimous, the first is that Microsoft will admit the quality of the goods and support the unconditional return, the second is to bear all the legal costs, and the third is to publicly apologize.

They have no additional compensation, lost work pay and other requirements, only these three articles, neither humble nor arrogant, not afraid of authority, and not inclined to inflammatory.

All the plaintiffs and witnesses are willing to go to court, and the cost of hiring a lawyer is covered by the civil society organization "Death Three Red Alliance", which has the support of a foundation from the Consumers International, and is rumored to have at least tens of millions of dollars in sponsorship, and even has the spare money to pay for the lost work of the plaintiffs and witnesses in court, although if they win the case, this fee will be claimed from Microsoft.

At this time, Microsoft was quite passive, receiving lawsuits at the same time in seven places around the world, which made their lawyer team have to be divided into seven teams to deal with them one by one, the laws and regulations in each place are different, and the reasons and evidence for Microsoft to be sued in each place are also different, Microsoft is exhausted, and the team of hundreds of lawyers has to be divided into multiple teams to go around the world.

The first is to try to settle out of court, but Microsoft found that it is okay to settle out of court, that is, they must meet their conditions, return the goods and bear the legal fees, and these money can be settled. However, a public apology made Microsoft feel embarrassed, and the plaintiffs thought that ordinary small newspapers were not enough. Must be in national newspapers, television. radio station, as well as Microsoft's official website.

The content of this apology letter is not directed at the plaintiffs, but a public apology letter for the 1 million Xbox 360 users around the world who want to apologize to everyone for providing consumers with a low-quality product.

At first, Microsoft said that it was resolutely unacceptable to this condition, they denied that the Sanhong crash was a hardware design flaw, and their legal team cited quite a lot of evidence to prove that if the Xbox360 was used normally and safely, it was absolutely impossible to crash. Those faulty hosts were caused by improper use by players, and most of them were due to external reasons, such as unstable voltage in India.

They also can't admit their mistakes, and if they do, they're slapping themselves in the face, and the wave of returns from 1 million users will drown Microsoft, so they can only rely on the experience of years of litigation to fight, and if they win, everything will be worry-free. If you lose, no matter how bad it is, it won't be much worse.

However, Microsoft's out-of-court settlement angered the leaders of the "Three Reds of Death" who publicly stated: "Microsoft is making a fool of itself." This is shirking responsibility, and our alliance has decided to abandon the out-of-court settlement and directly go to court with Microsoft! ”

Handle these kinds of events. Microsoft is very experienced, and there are more companies that have lawsuits with Microsoft every year. While Microsoft has won and lost, they have never compromised. Even if it loses, Microsoft has money to pay, but as long as it wins, the plaintiff will basically be dragged for more than half a year, and the high lawyer fees and litigation costs will drag the plaintiff to misery, or even bankruptcy, and the gains outweigh the losses.

This is also Microsoft's usual means of deterring plaintiffs, in this world, if anyone wants to sue them Microsoft, they will have to bear the miserable end of being dragged to death, Microsoft has always been a ruthless enterprise.

But this time their opponents are different, the "Death Three Red Alliance" is very smart, they have collected all kinds of paper evidence, audio evidence, physical evidence, and invited an international impartial appraisal agency to conduct a technical appraisal of Xbox360.

They don't ask Microsoft to compensate too much, and the size of the lawyer team they choose is small and fine, and the entire litigation cost may not add up to more than $5 million in half a year, but they get through media relations, notify TV stations, guide public opinion, and make a big deal about it, the alliance spent at least 30 million!

By the time Microsoft realized this, it was too late.

After 315 International Consumer Rights Day, until April 1, the sales of Xbox360 only increased by 10,000 units, and more and more consumers heard about it, and after returning home, they also found that the three red crashes were found.

They did not embarrass the local Microsoft after-sales technical service department, but joined this "Three Reds of Death", submitted evidence of their victimization to the alliance, and with the collective power, let professionals, rogue lawyers, and legal batons fight against Microsoft, the world's largest IT company, instead of them!

"We have decided to withdraw from the Microsoft Technology Alliance and no longer provide technical support and after-sales service for Microsoft Xbox360."

On April 1, 2004, April Fool's Day, Jeff, the head of the London Micro Intelligence Company, expressed his attitude to the BBC TV and the British Guardian reporters: "As early as February, we at MicroSmart sought technical support from Microsoft for the three red problems, but unfortunately they were only blindly perfunctory to us, and these requests were like a stone sinking into the sea, and there was no response. We decided to quit and no longer repair these hosts that crashed in Sanhong, which is not only a matter of labor and money, because even after we repair it, we cannot promise consumers the effect after repair! ”

Guardian reporter Simon Rose asked: "Excuse me, from the perspective of your technicians, is the three-red crash caused by the improper operation of the players, or the quality of the host itself?" ”

Jeff said categorically: "It's obvious that this is a motherboard design flaw on the Xbox 360 console, and it will definitely not be caused by improper user use, no matter how long our warranty is extended and how many consoles we repair, there is no cure for this problem." ”

Micro Intelligence Company is the largest technical service center of Microsoft in the United Kingdom, their betrayal has angered Microsoft's top management, and at the same time, Microsoft is once again facing an extremely dangerous situation, their internal camp has undergone fission, and more and more partners have said that they will suspend the maintenance of Xbox360 with problems, and they will wait for Microsoft to come up with an official solution!

On April 4, the United Kingdom, the United States, and Finland opened a trial of Microsoft's lawsuits, and the first trial was inconclusive, but the strength and arrogance of Microsoft's lawyers' delegation, as well as their unrepentant attitude, deeply angered ordinary people who were concerned about the matter.

But Microsoft itself felt very aggrieved, because they had no way to take the plaintiff's "Death Three Red Alliance", and they had to spend huge resources to try to redeem the defeat, and they had to come hard.

On April 8, the lawsuits in India, Brazil, South Korea, and South Africa were held, and Microsoft was not as tough as the first time, but they still refused to admit their mistakes.

From the beginning to the end, it is impossible for Microsoft to accept the demands of the "Three Reds of Death", even if they privately offer millions of compensation to the alliance, but the representatives of the alliance do not look at these conditions.

The members of the alliance are all social elites, and they have been in the lawyer's profession for a long time, the accounting profession, and the old oilman in the financial world, who can be called a rogue lawyer, and the composition of these people is also very strange, someone has paid them a sum of money to do things, the secretary general of the alliance is strong and mysterious, and they have only one purpose that cannot be said for these public identities, which is to make Xbox360 stink.

On April 15, the U.S. District Court of New York held a second hearing, this time Microsoft relented, but they objected to the plaintiff's claim, hoping that the plaintiff could cancel the public apology.

As soon as the verdict came out, the whole world was in an uproar, this is really a slap in the face of Microsoft!

Microsoft has lost in its home base in the United States, and the plaintiff team in the New York District Court represents a total of more than 16,000 players, so the number of plaintiffs makes the judge have to be cautious, there is no doubt that Microsoft lost the lawsuit, and Microsoft will pay the price for their own sins!

When the media outlets around the world began to relay the news, the real chaos erupted.

"There are only three game platforms in the world, the DC series of China's Longteng Entertainment Games, the PS series of Japan's NewSonic, and then Microsoft's Xbox series. The defective rate of the first two is far less than 0.5%, while the number of complaints about the quality of the Microsoft Xbox 360 is more than 200,000! Microsoft sold 1.03 million Xbox360, and it can be seen from the repair records around the world that the defective rate of this console is as high as more than 20%, not including new players who have just bought the console and have not yet crashed! -- DownHill, a well-known statistical consulting firm in the United States, released this report, and a fire almost burned Microsoft to death.

Only then did the general public know that Microsoft's Xbox360 turned out to be such a game console that people couldn't look at directly, with such a high repair rate, can this still be played?

This report ignited a fire, including the members of the "Death Three Reds" Alliance, at least 400,000 Xbox360 users submitted return applications to Microsoft, these electronic products are within the warranty period, if the judgment of the New York District Court in the United States, this shows that the three red crashes are a quality problem, and Microsoft must unconditionally agree to return.

More than 400,000 returns, although it is only one or two hundred million, but the impact is unparalleled, in addition to Microsoft Xbox360 completely stinks, Microsoft's stock has once again continued to fall, the world's most respectable IT software companies, gradually become poor quality, arrogant attitude, unrepentant bad image.

In the end, Microsoft still could not escape the fate of publicly apologizing to Xbox360 players around the world, ABC, BBC, French First TV, NHK and other well-known TV stations in many countries have published Microsoft's apology statement, and Microsoft officials also hung up an apology letter for a week.

Xbox 360 players around the world win! (To be continued......)