In China, the beginning of the year is not January 1st, but the first day of the first lunar month, and after spending this Spring Festival comfortably, the dragon engine sounded, and they released a series of game launch plans, the most notable of which are two games.

DotaAllStars V4.0 is about to become the official Warcraft 3 RPG map of Dragons, and it is possible that it will be spun off and become a new Dota game in its own right, and this game project is planned to be revealed through the official blog of the Guò Blizzard team, and has received cheers and support from the majority of players.

World of Warcraft, an online massively multiplayer RPG that will enter the world of Azeroth, will be in closed beta at the end of 2004.

Microsoft is relieved that these are the works of PC games, and on TV game consoles, now they have no shortage of collaborators, the most popular Halo 2 game on Xbox 360 has been released, and this game sells almost exactly the same as Xbox 360, which means that everyone who has bought a console, will buy Halo 2 game software.

In early March, just as Microsoft was about to celebrate the 1 million sales of the Xbox 360, a lawyer's letter was sent to Microsoft's official inbox.

"Steve, what's the matter with you?" Bill Gates was in a good mood, and when he saw CEO Steve Ballmer coming over, with a gloomy face, he chuckled in his heart.

"Bill, have you read the work report of the after-sales department of the game department?" Steve asked.

"No, they report in the second half of every month, and there is still half a month before now."

"Then let me sue you. In the past half month, the number of quality complaints about Xbox360 has increased by more than 8,400. The after-sales service department has handled warranty cases for more than 7,000 game consoles, as well as in some countries and regions where there is no Microsoft after-sales office. There are also a large number of users who request returns. ”

"What?"

Bill Gates's good mood disappeared in an instant, and he couldn't believe it: "A sudden increase of 8,400 complaints in two weeks? What's going on? ”

Steve is equally frustrated: "4,000 complaints in India, 2,000 complaints in Brazil, and the rest of the continents. Bill, this is not an isolated case, 99% of the complaints are for the Xbox360 After running for a period of time, the three power failure lights lit up, and all of them crashed without exception! ”

Bill Gates snorted coldly and pressed the communicator on the desktop: "Let Robbie come to me." By the way, call the stupid designers in their R&D department! ”

The secretary quickly informed, and Steve continued to report the sad news: "We are now continuing to add three red complaints every day, and I'm sure it's a design flaw on our console. In addition, I received a lawyer's letter from the Ministry of Public Sector that an automotive group in Mumbai, India, had purchased 200 Xbox360s three months ago and they filed a claim against us for quality issues. ”

"Indians? Just give them some money and let the Indian after-sales service office handle this matter well, warranty and free maintenance. At most, it would be nice to compensate them symbolically for a game. ”

Bill Gates didn't realize the problem at all, and what he was thinking about at this time was how Robbie promised him that he was okay and how he ensured that the host was stable, and it had only been more than two months before he slapped himself in the face. How embarrassed are they to promise the public the reliability and stability of Microsoft products?

If the question wasn't strict, Steve wouldn't have made a trip himself, and he said sternly, "Bill." This is not a matter of just giving a little money to send the other party, the other party has already sent an official lawyer's letter. We, Microsoft, became the defendants! ”

Robbie received a call from Bill Gates' secretary and he didn't say anything. Stood up, straightened the bow tie of his suit in front of the dressing mirror, and a smile appeared on his face.

300 new complaints a day,This matter has been known since ten days ago,At first, the after-sales department thought that this was just an occasional incident in various places,I didn't expect the number of complaints to continue to decline for many days,They hurriedly reported to the president of the game department,At the same time, the quality problem report was attached together。

He only glanced at it, and the pillar of belief in his heart that had been insisted on for more than a year collapsed, and 99% of the complaints were focused on Sanhong, which was the "interesting little guy" he stumbled upon in November last year, that is, the only one that had a problem in the 98% pass guò incident, according to the normal process, it must be reported and reworked, modified and retested, but he hinted that the technical department suppressed the BUG.

"I didn't expect it, I still couldn't escape this catastrophe, this accidental case turned out to be the last straw that overwhelmed us!"

Robbie after receiving the information from the after-sales service, his first reaction was to sigh, he made a choice that everyone couldn't understand, he continued to hide it, did not make any reaction, did not give additional instructions to the after-sales department, he himself took out his mobile phone, and called some friends and headhunters he knew for several days in a row.

Microsoft's after-sales service department has not been instructed by the superiors, and can only handle these complaint cases in accordance with the company's standard specification process, accept, repair, upload statistics, and continue to fool customers if they can be repaired.

The technical lead of Microsoft's after-sales department in Mumbai, India, explains: "Dear Jimla, please take away the surge protection socket at home and connect the power cord of your Xbox 360 directly into the AC socket on the wall, so as to avoid the triple red light phenomenon of the game console." ”

The Mumbai user, named Jimla, was puzzled at the time: "You mean, the crash of the Xbox 360 has something to do with my outlet?" ”

The people in the after-sales department could only explain like this, fooling Jimla to go home.

But not long after Jimla got home and played, the console crashed again, and he was furious and demanded a real explanation from Microsoft's after-sales department, instead of teasing him like a fool.

The person in charge of the after-sales department gave an official explanation the next day: "The components of Xbox360 are highly sensitive to changes in working current, and if there is a small power cut, it will malfunction on the CPU and GPU fans, and the laser probe of DVD. ”

India is not an economically developed region, and only social elites like Jimla can afford expensive gaming machines, which are impossible for ordinary people to consume.

Microsoft threw the problem to the unstable Mumbai infrastructure, which made Jimla unacceptable, and had a big fight with the person in charge in the after-sales center that day, thinking that this was shirking responsibility without a bottom line, and it was the behavior of a rogue enterprise, and there was no sincerity in Microsoft!

In the end, his Xbox360 console was also left at the Microsoft Mumbai after-sales service center, and returned home angrily with an acceptance slip, Jimla became more and more uncomfortable the more he thought about it, he posted a complaint in India's largest website forum, complained on the official website of Microsoft Xbox360, and did not get an unsolicited response from Microsoft, but got a mysterious phone call.

It was after receiving this mysterious phone call that Jimla enlisted the help of some well-wishers, including legal counsel, personal bodyguards, and the company readily handled a salary increase and enlarged leave, and he embarked on the road of no return to sue Microsoft, and he didn't have to worry about all the expenses, not even what to say, and his lawyer would come forward to deal with the outside media instead of him.

Jimla only needs to be able to appear in court and sue Microsoft, and he will get a dollar sponsorship that he thinks is dazzlingly large, and he does not hesitate to take on this task, even if he guesses that there will be a hole ahead, he is willing to jump, the money is not so easy to get, he is not a fool.

Robbie sorted out his thoughts and strode in the direction of Bill Gates's office.

He doesn't have to be afraid at all, things have already happened, nothing worse, he thought about today's scene half a year ago, he had already contacted the next family before the lawyer's letter was sent, he could jump from Microsoft at any time, anyway, it is not a software company, and there is no anti-unfair competition law.

James and others from the technical department also arrived, and they were a little overwhelmed and followed Robbie to Bill Gates's office together.

Bill Gates's voice was very loud, Robbie and they all heard it standing at the door, the secretary pressed the intercom and motioned for Robbie to let them in, he smiled, deliberately approached this beautiful female secretary, and looked condescendingly into the deep groove on her chest, he had long wanted to tease/play with this stunner, it was inconvenient to do it because of face and status before, and now, it!

"Robbie, did you see this report?" Bill Gates suppressed his anger and threw Wen Jiàn over.

Robbie pretended to look at it, he knew very well what it was, and said: "I've seen it, the technical department thinks that this is a problem caused by the player's improper operation, and it can't all be blamed on us, I have already asked the after-sales department to explain." ”

"Surge protector, that's your explanation?" Bill Gates almost tilted his nose out of breath: "India and Brazil can still be fooled, but how do you explain the complaints of users in developed countries such as Europe, Japan and South Korea?" Or is it a 'slight voltage change' causing a red light to freeze? James, tell me the truth, what's the problem? Who is responsible? ”

"I'm in charge!" Robbie didn't wait for James to explain, and grabbed it first, which moved James to tears.

"No, I didn't strictly control the quality during the extreme test, and I missed this question......" James replied scrimbly. (To be continued......)