In life, no matter what kind of environment you are in, communication is a very important thing. Whether it is to relatives, colleagues, customers, etc., good communication skills are required.

In many cases, the reason for anger is a lack of understanding and communication. In such a situation, the reasonable party must not be able to control anger with anger because of the other party's mistakes. The best way is to explain more, find a way to communicate, or apologize, or consol, so as to reach an understanding or consensus with the other party.

In one hospital, patients filled the waiting room. There was a patient in the queue, and he had already finished reading the stack of newspapers in his hand and had not moved a single step, so he was furious, knocked on the window of the duty room and shouted to the staff on duty: "What kind of hospital are you?" Can't you see so many people queuing? Why don't you want to solve it? I have an urgent matter in the afternoon! Faced with the patient's anger, the staff on duty patiently explained: "I'm very sorry to keep you waiting for so long." It's like this, the doctor went to the surgery, rescued a critically ill patient, and couldn't get out for a while. I'll call again to see how long it will be before he can come out. Thank you for your patience. The responsibility for the failure of the patients to be diagnosed and treated in time was not on the officer on duty, but in the face of the patient's mistake, she calmed down and explained and comforted at the same time, which was much better than answering with anger and adding fuel to the fire.

When misunderstood, the aggrieved party is often angry and resentful, and often forgets that the most important thing to do is to explain it to the other party. Only in this way will the misunderstanding be eliminated and the feelings between the two parties will not be hurt by the misunderstanding.

Li Li, a young man, plans to buy a birthday present for his new girlfriend Xiaofang. They had not been together for long, and the young man, after careful consideration, thought that it was most appropriate to give a pair of gloves, but it was not too romantic, and not too close. And with regular use, it's easy to think of the person who gave the gift.

In the afternoon, Li Li went to the boutique to buy a pair of white gloves and asked his girlfriend's sister Xiaoqian to bring to her sister. Xiaoqian bought herself a pair of panties. On the way home, Xiaoqian turned the two items upside down, and gave the underwear she bought to her sister Xiaolao.

That night, as soon as Li Li returned home, he received a call from Xiaofang: "Why did you buy such a gift for me, you disappointed me so much." ”

Li Li's mood was very high, and he didn't hear the other party's anger. He replied unprecedentedly quickly, and he couldn't allow Xiao Li to interject at all: "Xiao Fang, the reason why I chose this gift is because according to my careful observation, you always don't need it when you go out with me at night." I didn't buy you a long one because I noticed. Xiaoqian uses a short one, which is easy to take off. It was very light in tone, though, the lady who sold it showed me the same thing she used, and she said it hadn't been washed for three weeks, but it wasn't dirty at all......"

"Neurotic!"

Li Li, who was full of joy, suddenly heard these three words, and he was stunned at that time, and immediately fell from the peak of happiness to the abyss of disappointment. Then he was very annoyed. He couldn't imagine that his girlfriend would treat him with such kindness.

So, Li Li also yelled at Jian: "You're crazy!" What's the big deal? If you don't like my gifts, you can throw them away, why are you scolding me? With that, he shook the phone off.

The young people who love each other turn to complain and get angry with each other because of this misunderstanding, until they finally break up hastily.

Why do two parties in a relationship have misunderstandings? Careless Xiaoqian certainly has a certain responsibility, but the lack of clarity between the parties should be the main reason. On the phone, both parties thought that the "gift" in their words was very clear. So, the county didn't say it, and it turned out to be a joke.

Language is the main tool for people to get along with each other, good use of language can make your interpersonal relationship more harmonious, is between people, it is inevitable that there will be conflicts and contradictions sometimes, even if the mouth and tongue are accidentally bitten, not to mention that people have temper and personality. Some people invite trouble because of their words, some people achieve because of their words, a sentence is put on the mouths of different people, producing different effects, some people have a lotus tongue, and some people speak evil words. Although everyone has a mouth, but not everyone can make good use of language, some people say: "If you say too much, you will lose, and if you say too much", it can be seen how difficult it is to communicate with people, so learning the skills of communicating with people is everyone's top priority.

In many cases, the reason for anger is a lack of understanding and communication. In such a situation, the reasonable party must not be able to control anger with anger because of the other party's mistakes. The best way is to explain more, find a way to communicate, or apologize, or consol, so as to reach an understanding or consensus with the other party.

Communication is very important, whether at work or at home, communication allows others to understand you, let you understand each other, and let both parties understand each other's thoughts and feelings. Communication is the foundation for maintaining balance and stability in life. If there is no good communication style and method, it is easy to turn into contradictions after encountering problems and frictions, and even develop to the point of quarrels and fights. Silence will make communication obstacles, make yourself more sad, resentful, and aggrieved, and at the same time make those around you suspicious and worried.

60%~80% of a person's day is spent communicating with relatives, friends, subordinates, colleagues or customers. Through the study of 10,000 successful cases, it was found that a person's professional knowledge and skills account for only 15% of the success factors, and the remaining 85% depends on good interpersonal relationships and the ability to communicate with others.

To this end, we must pay attention to the following aspects in our daily life:

(1) Listen to others. When others speak, listening is a sign of politeness and sincerity. In addition, it is necessary to be objective and listen to the other person's inner feelings. Even if you disagree with the other person, listen to him.

(2) Be good at expression. For each person, the level of speaking is very different. For the same thing, some people wear out their mouths but speak in vain, and some people can turn war into jade silk with just a few words. Being able to speak requires continuous learning. Usually observe carefully, comprehend the mind, and use the time to talk endlessly and to the point.

(3) Be kind to others. Being kind to others is conducive to creating a relaxed and happy environment and a good communication atmosphere, so as to eliminate the other party's vigilance and make their opinions and views accepted by the other party. As long as you pay attention to practice and accumulation, and constantly improve your coordination ability and public relations ability, you can experience the joy of successfully getting along and interacting with people, so that you can feel that it is also a very pleasant thing to communicate with people.

We must recognize the need for adequate communication, and many misunderstandings are caused by poor communication.

Communication is an interpersonal activity in which people exchange ideas, enhance understanding, and gain trust. It can eliminate misunderstandings and disagreements in a timely manner, generate harmony and eliminate resistance.