Because of anger, things that affect work often happen around us.

You have to control your emotions, otherwise your emotions will control you. When we learn to control our emotions and lose our temper less, or change from a bad temper to a good temper, a good temper may bring us good luck.

The following story proves this truth:

- passengers, before the plane takes off, ask the flight attendant to pour him a glass of water to give him medicine.

The flight attendant said politely, "Sir, for your safety, please wait for a while, and when the plane enters a stable flight, I will bring water over immediately, okay?" ”

After 10 minutes, the plane entered a stable flight state.

Suddenly, the passenger service bell rang urgently, and the flight attendant suddenly realized: Oh no, she was too busy to delay pouring water for the passenger!

When the flight attendant came to the cabin, she saw that it was the passenger who rang the service bell. She carefully brought the water to the passenger and said with a smile, "Sir, I'm really sorry that I am very sorry for delaying your medication due to my negligence." ”

The passenger raised his left hand, pointed to his watch and said, "What's the matter, is there such a service as you?" See for yourself, how long has it been? ”

The flight attendant was holding a glass of water in her hand and felt very aggrieved in her heart. However, she was not angry at the anger of the passengers. Opposite. She still explained to the passenger in a gentle tone, but the fussy passenger just wouldn't forgive her for her negligence.

On the following flight, in order to make up for her mistakes, the flight attendant would go to the passenger every time she went to the cabin to serve the passenger, and asked him with a smile if he needed water or any other help. However, the passenger was still angry, put on a very uncooperative appearance, and ignored people, which made the flight attendant very angry.

Before arriving at his destination, the passenger asked the flight attendant to send him the comment book, apparently he wanted to complain to the flight attendant.

At this time, in the face of the bad attitude of the passengers, the flight attendant was still not angry, she still did not lose her professional ethics, appeared very polite, and said with an arrogant smile: "Sir, allow me to express my sincere intentions to you again. Whatever you say, I'll gladly accept your criticism! ”

The passenger's face softened. I wanted to say something, but I didn't open my mouth. He took the suggestion book and began to write it in his notebook.

Wait until the plane has landed safely and all the passengers have left one after another. The flight attendant then opened the opinion book. She thought it was over, but when she opened the comment book, she was surprised to find that what the passenger wrote in the notebook was not a letter of complaint, but on the contrary, a letter of praise full of enthusiasm.

In the letter, the flight attendant reads the phrase: "Throughout the process. The sincere apologies you showed, especially your twelve smiles, touched me so deeply that I finally decided to write the complaint letter as a letter of commendation! The quality of your service is very high, and next time I have the chance, I will take this flight with you! ”

It is not easy to be calm, especially in the workplace, when other people's emotions are out of control, we should still control our emotions, just like the female flight attendant, if she also loses her temper at the passenger, then, a "war" may not be avoidable, and the outcome of the "war" will definitely not be good for her. It was clear that the flight attendant was wise, she handled her emotions very well, and in the end she won the honor with her good temper.

Many successful people have endured anger and humiliation before they saw the rainbow. It's a necessary process to succeed in your job.

Zhou Lihua, the manager of Taiwan's Aetna Life Insurance, has only been in the life insurance industry for six years, and has won a lot of medals, and every year she goes to the United States to receive the "MDRT Member" award, which is the highest honor in the life insurance industry.

But when she started doing insurance, she was humiliated. At the end of 1993, when the stock market in Taiwan, China was not in a downturn, she ran to the door of Fubon Securities and found a middle-aged man in a black coat, who seemed to be the "big brother" of the underworld. Thinking that this eldest brother would have medical accident insurance, his family would be covered, so she decided to wait for them to come down.

At noon, sure enough, the big brother in black slowly went downstairs, and she immediately stepped forward to hand over the business card and asked him, "Do you want insurance?" "Big brother" picked up the business card, spit out the betel nut juice in his mouth, tore it casually and threw it on the ground, Zhou Lihua burst into tears, and then walked away silently. There was no argument and no anger, but there was a sentence in her heart: "The person who gets my business card in the future will be very blessed." ”

Zhou Lihua endured tens of thousands of white eyes, and even scolded angrily, every time negative emotions came up, then she told herself: "Let go." ”

How can there be no anger at work? Patience is the last word.

Basard, a professor of organizational behavior at Yale University, emphasized that 1 in 4 office workers are often angry. Constant anger, like a constant cold, can have a serious impact on your performance at work.

If you have any complaints, in a well-established company with various channels for expressing opinions, office workers should still communicate with their supervisors and colleagues before the situation deteriorates to the point where they cannot be handled. You have to think about it before you lose your temper, in fact, tantrums are not suitable as a way to express your claims to the company and your supervisor. Because for the supervisor, the employee's behavior is like choking his neck, even if the supervisor intends to agree to the employee's request, he does not want to set a precedent, so as not to make other employees think that as long as they are angry, they will be compromised by the supervisor.

Mr. Pitt is the operator of a brewery. Robert owes Mr. Pitt $2,000 for beer to a buyer at a company that has been unpaid for a long time.

Once, Robert came to the beer sales department and threw a tantrum at Mr. Pete, complaining that the beer he was selling was getting worse and worse, and saying that there was a lot of scolding in society that people would not buy their beer anymore. In the end, he said that he would not pay the $2,000 he owed, because the quality of the beer sold by Pete had not been good, and he said that his company and his cousin would not buy each other's beer.

Mr. Pitt suppressed his anger and asked Robert about some information, and finally, Pete unexpectedly apologized to Robert, claiming that the quality of the beer was indeed unsatisfactory, and finally said: "I will report your opinion to the factory as soon as possible." As for the $2,000 you owe for the beer, if you don't pay it, forget it, who keeps my beer out of contention! You said that in the future, your company and you will no longer buy my beer, and this is your freedom. You said I had a problem with the quality of my beer, so I'm going to introduce you to two other famous breweries......"

The artistic expression of Mr. Pitt's words was indeed beyond Robert's expectations, and it was an unwritten natural law to repay the debt. Robert didn't want to pay the $2,000 he owed, and tried to gag Mr. Pitt on the pretext that the beer was not of good quality. However, Mr. Pitt did not directly refute Robert, but used clever roundabout tactics, pretending to humbly admit and accept Robert's opinion, and after Robert was done, he immediately launched an offensive and explained to the other party the current situation of the brewery and its future development prospects with sincere words.

Robert was eventually overwhelmed by Mr. Pitt's sincerity and frankness, and from then on continued to buy beer not only from the brewery for his company, but also to mobilize several other sister companies to buy beer from the brewery all year round.

Only by being patient can we do a good job. We should not only see the glory of those successful people today, but also pay attention to the anger they once suffered, often walking by the river, how can there be no wet feet, crawling in the workplace, how can there be no reason not to be angry?

Injustices and anger abound at work, and if we take care of everything and don't let it go at all, it will only blind us, make our work very unpleasant, and our hearts will be more tired.

Don't let anger interfere with your work, no matter how capable you are, don't dictate, even if you have a status, don't be on top. Ability, status, cannot be the capital of your anger, on the contrary, anger will reduce your capital. Don't get angry, it can take you from the peak all the way down to the valley and never even get up again.