After listening to Guan Xue's words, Chen Chen lowered his head and thought for a while, and then said:

"You don't have to worry about the complaints from the riders, we can't make everybody happy, and of course we can't leave this kind of thing alone.

I gave Director Feng a document a few days ago, which contains some of my new ideas for the platform, which are mainly related to riders and merchants.

The star rating function will be added to the rider and merchant side in the future, and when the user orders the order and confirms the receipt, the rider and the merchant can be scored.

These two scoring systems are separate and can be scored separately for merchants and riders individually. And the merchant store will also add a review function, just like the good and bad reviews in the store on the e-commerce platform.

In the future, the star rating of this rider will be closely related to their salary, and after this feature is launched, riders should pay attention to their words and deeds. Of course, we also need to improve the recruitment standards of riders and improve the quality of riders as a whole.

The merchant side can also be dealt with according to this, if the merchant's rating is very low at that time, we will directly force the merchant to be taken off the shelf, anyway, we are not short of merchants now, and we can also use this to knock other merchants on the platform.

And isn't there a provision in the contract we signed before, if the platform is badly affected because of the merchant himself, the platform must be compensated.

As for yesterday's complaint, do you have any thoughts? ”

As soon as Chen Chen's words fell, Dink raised his hand and said:

"Mr. Chen, I feel that whether this matter is true or not, it is not necessarily a bad thing for us, and there is even a high probability that it is a good thing, of course, I don't mean to say that this matter is not ignored, on the contrary, we have to deal with this matter seriously.

We can start from two aspects, first of all, let Director Guan contact the user, and then send someone to contact him in reality to understand what is going on.

If that user is resistant, then it proves that the matter may be fake, and then it's fine. If the user is very cooperative, it means that this matter is true, then the people we sent over can just collect evidence, so as to facilitate our later actions.

At the same time, on the other hand, let Director Wang send someone to visit this store secretly, if you can, you can go to their kitchen to have a look, if not, contact other customers of this store, I think there will definitely be other people who will encounter this situation.

If you can't contact it, just find someone to place a few orders, after the meal arrives, look at the freshness of the ingredients, if you really determine that there is a violation of the merchant, then we will deal with it directly.

We removed the merchant directly from the platform, and since then we have been blacklisted, and then directly based on the previous contract to compensate and apologize to the user.

If the merchant does not agree, we will directly send the store to court, in short, our first purpose is to satisfy the user and make him feel that our company attaches great importance to user experience.

Then we directly disclose this matter to prove our position, so that it can play a role in buying money and make the users of the platform believe in our company more.

In this way, we can not only deal with this matter well, but also improve the image of our company, and finally, as Mr. Chen said, use this matter to warn other merchants on the platform, and even warn the riders of the platform to a certain extent.

After all, the handling of the merchants is so serious, and the riders must be worried that they will not work well and will affect their treatment, so as to improve the overall service quality of our platform, which can be said to kill four birds with one stone! ”

After Chen Chen listened to Dink's words, he thought about it carefully, it seemed to be the same, and he thought in his heart that this Dink's brain was spinning very fast, and he directly praised it:

"Director Ding's idea is very good, and others can talk about their own thoughts."

Marketing Department Song Yan says:

"Mr. Chen, I also think Director Ding's idea is very good, but there is a premise for the implementation of this method, that is, there must be sufficient evidence to prove that the merchant has indeed violated the platform regulations, otherwise it may cause other merchants on the platform to deviate from morality under the provocation of well-intentioned people, and we must grasp this degree."

At this time, He Yu from the Finance Department also raised a question:

"Mr. Chen, the contract we signed with the merchant stipulates the implementation of payment deferral, so now the payment of this store is still in the exclusive account of the platform, if it is really determined that the merchant is in violation, what should we do with this money?"

The contract signed by the Chenya takeaway platform with the merchant before,Stipulate that there will be a backlog of funds,Delay the loan time,This condition is actually the biggest problem encountered by the marketing department when promoting the Chenya takeaway platform。

Because for merchants, their own things are sold, the cost is paid, but the money does not fall into their pockets for the first time, and it is difficult to feel at ease.

Fortunately, the marketing department and the marketing department are more powerful, otherwise there will definitely be a lot fewer merchants on the platform, but Chen Chen and they can't do without this one.

Now the scale of the company is not large, there are not many orders, and the development of the company is fully supported by Chen Chen's own investment.

But when the company grows large and other takeaway companies also rise, Chen Chen's funds may not be enough, and the backlog of funds at that time is undoubtedly a pool of sweet spring water, which can perfectly solve the problem of insufficient funds.

As long as it is used properly, it can not only temporarily alleviate the embarrassing situation of insufficient funds in the early stage of a company, but also play a strong role in market expansion.

Therefore, it is impossible for Chen Chen and them not to stipulate this item, for He Yu's question, Chen Chen said directly:

"According to the contract, when the time comes, what should be given to them must be given, don't ruin your reputation for these small profits, and the money will be nothing more than left hand to right hand when the time comes, after all, after giving them the money, they will not use the excuse of no money to delay time."

He Yu nodded to indicate that he understood, and then others also added a little opinion, during which Feng Wei of the technical department also said that for the functions mentioned by Chen Chen a few days ago, the technical department has already joined the system of the platform.

As long as Chen Chen's side allows it, the entire platform can be upgraded at that time, and the technical department has integrated some small problems on the platform this week.

For these problems, the technical department has also been optimized, and it can be said that all aspects of the entire Chenya takeaway platform have been optimized in more detail.

In the end, Chen Chen directly clapped the board and said:

"In that case, let's follow Director Ding's method, Director Guan, you stabilize that user first, Director Wang's side will quickly investigate, it is best to determine it before noon, and then deal with it directly.

By the way, Mr. Wu, you also just take this opportunity to cooperate with the personnel department to set up the company's legal department, and the company will need to use the legal department in the future. ”

When Wu Dong heard this, he replied:

"Okay, Mr. Chen, I'll pay attention."

Seeing that there was a perfect solution to this tricky matter, Chen Chen was also very happy, and then continued:

"Do other people have any surprises to say, if not, let's directly start discussing the company's next development plan, this time Mr. Wu will come first!"