Sister Jin is a lover, and after this incident, our private relationship is one step closer. Begin to get along with sisters in the true sense of the word. When customers complain about our department, the communication is smoother and more convenient. Each other will put themselves in each other's shoes and be willing to empathize. Because there is no resistance between management and being managed, there is a lot of misunderstanding and a little more understanding. Many problems are naturally solved.

When I was competing, I said that I would make an example of a hundred, but it was not just talking, but it was fully reflected in my daily work management. I'm used to grasping the big and letting go of the small, grabbing the center of the two headbands. I have worked as an employee and understand the pain of employees. I am committed to giving you relative fairness within the scope of my mandate. Nothing can be made public, and nothing can be put on the table to solve it. The management effect is remarkable, and the store assessment is no longer a drag oil bottle, hovering in a medium position. This is also something that I like to be open and honest about. I won't embarrass the employees for my face, and the employees should also look at my face, try not to discredit the team, and not drag the team back. Peaceful and happy days often pass quickly.

On this day, a water dispenser customer complained, using the machine for more than half a year, not saying that the hot water tasted, and asked for a return. More than 300 machines have been used for more than seven months, and the warranty date is exceeded for more than four months. The after-sales staff of the manufacturer, in front of customers, boil water with a machine and take disposable cups for everyone to taste. There was no problem at all, but the customer said it tasted and asked for a return. Our department is really speechless, and the customers are mother and daughter, the mother is over 70 years old, looking very thin and dark, and her complexion is not very good. We had no choice but to hand it over to the store. When Sister Jin received the call, she readily agreed to help deal with it, and asked her to bring the customer's mother and daughter to the store service desk to solve the problem.

The customer's request is resolved at the store. Of course, this is not in line with our principle of dealing with customer complaints, and the store solves it, once it is noisy, it will have a bad impact on us. We persuaded the general duty leader of the store to work at the general duty desk of the store - the service desk. Our department can't solve it, and we want to find the leaders of the store to solve it, so we can only take them to the leaders. The leader can't come here, she is responsible for the affairs of the store today, she can't run around. Although it is true, it is definitely selfish. The customer was angry, and the two of them had to carry the water dispenser to meet the store leader. Whatever you say, the leader must drink hot water himself.

After meeting, Sister Jin asked them to sit and turned to pour water for their mother and daughter. Listen to them tell the reason for their complaints, talk about their thoughts, and taste the hot water boiled by their machine. Sister Jin began to say to the female customer seriously, Sister said, you have been buying this for too long, and the hot water is smelly or not, and the warranty is about to expire, and it is true that it cannot be refunded.

Wow. A glass of water, drenched over the head. The customer's mother had already gotten up angrily, poured all the water in the cup into Sister Jin's body, trembled and pointed at Sister Jin's nose and said, why are you a leader and a bully. I can't drink it if it tastes, I don't return it, why keep it? Do I want to drink poison every day?

Everyone was stunned, including her daughter.

Sister Jin is not the eldest sister and is well-informed. While wiping the water on his face with his hands, he said You old lady, I will kindly pour you a glass of water, if you don't drink it, you won't drink it, and splash me all over.

We hurriedly found tissues and handkerchiefs to help Sister Jin wipe them.

The customer's mother is in her seventies, which is the root cause of our mall's inability to handle. I can't say it, it's not appropriate to deal with it, and sometimes, I can't even understand what I'm saying, let alone talk to her.

We looked at each other and really didn't know what to do. can only talk to her daughter, but her daughter blindly pushes that she can't be her mother's master, and she can't be her mother's home.