Comfortable days always pass quickly, and June and July are the lowest season for household appliances every year. The sales are not good, and the after-sales service is also less. The weather outside was very hot and stuffy, and everyone was too tired to lift their spirits. Yawned, sneaked aside, hid in the store, chatted.

On this day, there was nothing to do, and Lehua TV after-sales came.

Lehua TV has been the boss of the original TV brand, and it has become a manufacturer of Huang. Its service commitment, with an eight-year warranty, has cried a lot of merchants.

My store is good, deducting all the sample machines of the manufacturer and the last sales to be settled plus the deposit of 10,000 yuan paid when entering the store, and barely persevered.

At first, it was dismantled and repaired, repaired repeatedly, and the sample machine was replaced if it was repeatedly broken. Later, the sample machine was gone, so I arranged for maintenance workers to go to the home appliance maintenance street to find parts.

The so-called piece is to collect old household appliances, and then sell the received goods to shops on the maintenance street. The shop is then responsible for breaking it up into pieces and selling them by the piece to earn intermediate benefits.

There is no way, the manufacturer has stopped production, some general parts can be purchased, but some core technology special parts can only be the original factory.

The customer insisted that the business fulfill the eight-year commitment of the brand warranty, at that time the national three-guarantee law has not been further improved, and there is no current manufacturer yellow or discontinued, and the three-guarantee provisions are implemented according to the national unified three-guarantee law. At that time, the customer did not recognize the one-year three-year warranty for the main components of the whole machine, which was inevitable.

For machines that are repeatedly repaired, we can only increase our service efforts, pick up the goods at home, and then repair them and be responsible for delivery. The maintenance time is naturally very long, and it is difficult to find the key room, so you have to let the maintenance workers touch it like a big wave.

When the customer comes to urge, he will see his machine, the open shell and the exposed internal parts are being placed on the maintenance table, and the maintenance engineer will tell him to look for the fault point.

Old customers, they all know what's going on. We persuaded him not to fix it, it was bad at both ends in three days, and he changed it to a new one, and the picture quality and sound quality have made a qualitative leap. We will also give him an absolute in-house preferential price, so that we can save each other's minds.

Some customers listened to the persuasion, and deducted one-thousandth of the depreciation fee per day, returned the goods, plus the price difference with the new machine, and moved the new machine home to see the new one. Old machines we use to disassemble and repair other TVs under warranty.

Some customers did not listen to persuasion and insisted on using up the eight-year free warranty, so we were patient with each other and continued to find parts and continue to repair. If it's broken, fix it, repair it and break it, and fix it again.

Today's customer is a gentleman, who came for the first time, neither shouting nor screaming, but sat and waited happily.

We still have a two-board axe policy, deducting depreciation and refund or repair. The repair needs to wait for a while, and you need to wait for the left-behind personnel of the manufacturer to contact Huang, and they will find the original device and send it over.

He listened attentively and said that his old father had bought the TV. The old father who lives alone is closer to the TV than to him, and he can't leave for a moment.

Then return it after deducting depreciation, I quickly suggested.

But it has been purchased for more than four years, the daily depreciation rate is one thousandth, and the TV is white to the mall, and after the deduction, you have to find the mall money. Customers are happy to say.

Hey, really. Hehe...... I smiled to hide my embarrassment. I forgot to look at the date of purchase, and it was smooth to deal with after-sales.

That's it,You can pick a random store29Inch TV,I'll give you a discount of 500 yuan,Just when I personally buy the biggest discount of the machine manufacturer,You can't enjoy this discount wherever you sell it in the city。

If you sell an old TV, it will only cost a few dozen yuan, and the old model is still bad, and it can't be sold at a high price.

He smiled and said, thank you, but I can't ask my father for money to change the TV, or he will definitely not let him change it, only let it be repaired. The old man has saved a lifetime and is reluctant to spend money. In particular, the eight-year warranty has not yet arrived.

Listening to the strings and singing to know the meaning of elegance is the basic skill of our businessmen, and I understand it as soon as I hear it. I'm happy.

What's the matter, the discount is five hundred, which is not agreed. It is also a machine of more than 2,000 years, which will be scrapped after more than four years, and it is unacceptable to put it on any father's generation. I also have parents, and I know the hard-working, thrifty character of their generation. As long as the TV is not broken, the parents can watch it for a lifetime, and it is easy not to replace household appliances because of performance and function.

Ay! That's good and you can only fix it. The TV really doesn't provide a backup turnaround. Only the mobile phone country has relevant regulations, and the ones provided are old, old, broken, and the kind of card card card. I sighed deeply: It's really sad, the manufacturer is yellow, whoever stands on the stall is really holding his breath.

I came today thinking that I could only repair it, and I didn't bring that much money. The key is that I can't let my daughter-in-law know about this matter, I can only pay my own private money, which is really not enough, and I can't take out so much money at once. The man added.

The key is that my old man really can't wait.,Call me early this morning.,Let me open and come.,Wait here for repairs.,Said I'm afraid of others adding stops.,Bring back the repaired TV at night.。 My old man is all pointing to this TV to accompany him. Manager, help me think of a way, how to solve it?!The man sincerely asked.

My dad doesn't have any other hobbies, he just likes to watch TV, watch everything, and love to watch commercials. My mother left early, and my sister's family is not rich, no matter how difficult it is for me to be a son, I can't look at it and pretend not to see it, no matter what.

Manager, so I spent money to buy him a new one, and it has to be so big, the old man is old, his eyes are not good, and he can see the big one. But I really don't have so much money, I can take out a thousand dollars with the steel hammer in my home and pocket, can you fold the money into this old machine?

This customer complaint is different from the past, the man really wants to change a new TV for his father, so that the old father can have some pension and happiness, but he is really short of money. Very filial piety, very kind, very quality person.

In this way, I will take a look at the brand office and the engineering machine, and say that I will buy it myself to see if I can cut out a machine.

Engineering machines? The male customer asked.

It is the one-time buyout model promoted by our merchants, and a large number of purchases of the same model in the manufacturer at one time, the merchant can exclusively wholesale or retail, which is the model that the manufacturer protects the exclusive monopoly and cannot compete with the store at the same time. There is no problem with the quality, they are all original new machines, which are the means of expanding sales by manufacturers for small profits and quick turnover.

All right. That's it. Manager, you bother, my dad doesn't pick any style and function as long as the TV is easy to use.

The style function is not bad, you can rest assured, this is the main model of the merchant, absolutely economical and practical, that is, the normal non-seller can not buy it elsewhere, and the seller will not sell you at the price I came forward to buy today.

Thank you, thank you so much, and I thank you on behalf of my father. I'm a pastoral school teacher, and if you need my help with anything, come to me.

In front of customers, I called the managers of the brand offices on a hands-free meal. Not to mention that Konka TV happens to have it, after the office manager communicated and coordinated with the leaders of the competing stores, he promised to make an exception and allocate me a private one.

The lowest price is $2,200. I negotiated with a male customer,He went to a friend to turn over 200 for emergency,I actually used it for more than four years according to the warranty period of eight years,The original price of 2,008 old TV was discounted by 1,000 yuan as an exception,Report to the approval leader to agree,Give a return,Plus the previous 200 yuan paid by the male customer,Twist the account and close the position。。

I arranged for the delivery master to compete with the front desk of the store to retrieve the machine, and the manager of the manufacturer's office called the other employee to explain the matter. The office is responsible for issuing the transfer procedures at a later stage. Televisions are delivered to the customer's home by address. Everyone was happy.

Filial piety comes first. We worked together happily, made an appointment to come back next time for shopping, and waved goodbye happily. Money is important, but sometimes we don't work hard for it.