What others can't do corresponds to boldness, and careful thinking is also a necessary element for success.

We all know the great poet Du Mu of the Tang Dynasty, who served under the curtain of the Niu monks and children of the Huainan Festival at the age of 31, serving as the secretary. The Jiedu envoy is the highest military administrator of a large region, also known as the feudal town, and the secretary in charge is equivalent to the secretary general, whose position is quite important, and the official business is naturally very busy.

Yangzhou is located at the confluence of the canal and the Yangtze River, the water and land transportation is very developed, the domestic and foreign businessmen gather, the department store is full, the population is large, the market is vertical and horizontal, it is the first prosperous commercial metropolis in the Tang Dynasty, and it is also a good place to chase the sound and color. Every night, the long street is downtown, the avenue is thoroughfare, the red lights are starry, the flags are high, the wine shops are in and out, and the prostitutes sing and dance, just like a fairyland on earth. Du Mu is a literati, suave and suave, in addition to official duties, only to drink, feast and have fun as well, change into civilian clothes every night, in and out of the song building dance pavilion, no day. Fortunately, the society of the Tang Dynasty was open, and no one cared much about these subsections. What is especially rare is that Du Mu's top boss Niu Monk and Child took great care of this talented subordinate, worried that he would have some accidents in terms of personal safety in that kind of place where the five directions are mixed and the personnel are mixed, so he sent 30 soldiers, also dressed in civilian clothes, to follow Du Mu and protect him secretly, and Du Mu never knew about it, and thought that no one knew about his sleeping flowers and willows. A few years later, he was transferred to Chang'an to supervise the imperial history, Niu Shengyu for him, at the banquet, Niu Shengyu admonished: "The foot is heroic, the future is naturally very ambitious, I am only worried that you are not enough moderation in terms of feelings, which may affect your physical health." Du replied, "I live a very disciplined life, so as not to make adults worry too much." Niu Shengyu smiled, didn't say anything, immediately asked the maid to take out a small bookcase, open it in person, it was full of secret reports from the soldiers patrolling the streets, there were hundreds of copies, and they all recorded: "One night, Secretary Du went to a certain house, and he was fine." "One night, Secretary Du went to a certain house for a banquet." Du Mu couldn't help but feel ashamed and was grateful to the Niu monks and children.

But if Du Mu is regarded as just a non-disciplined literati who does not know what to do, it is a big mistake. He was born in a famous family, and his distant ancestor Du Pre was a famous politician and military strategist in the Western Jin Dynasty, and an expert in the study of "Zuo Chuan", known as "Du Wuku"; His grandfather Du You, an official to the prime minister, not only outstanding political achievements, but also outstanding academic achievements, he wrote the "General Dictionary", which is a masterpiece of the history of China's canonical system, and must be read by later generations of historians. Du Mu inherited the family tradition, he has been concerned about national affairs since he was a child, and he is good at the art of war. He lived in a difficult era, with weak emperors, strife among ministers, dictatorship of eunuchs, and dominance of feudal towns. He was always distressed about state affairs, and at the same time as he was chasing Fengyue in Yangzhou, he also wrote a political treatise on the harm of feudal towns and the countermeasures "Sin Yan", he said at the beginning of the article: "National affairs, pastoral ministers are not officials, and they are really guilty, so they are called "Sin Yan". His analysis of the current situation was penetrating, and people thought that he had "Wang Zuozhicai" at that time. Although due to the limitations of subjective and objective conditions, Du Mu did not make greater achievements in politics, his contribution to literature is indelible. If the cow monks and children had suppressed him because of Du Mu's indiscretion at that time, perhaps, we would not have this lovely poet today.

In fact, the most rare thing here is that the cow monks and children care about Du Mu's carefulness, and only with this carefulness can there be carefulness to take care of it, so that a poet can shine in the meticulous care. As far as Niu Monk and Child are concerned, it is this carefulness that has achieved his reputation of loving and protecting talents. It can be said that without the quality of boldness, it is impossible for Niu to become the commander of a party, and without the quality of being careful, it is impossible for him to make achievements in a "leadership position" with a complex environment.

Being satisfying is arguably the hardest thing in the world. Chinese parents, so wholeheartedly serve their children, and how many children are satisfied with this?

Therefore, to do a good job in service, not only to the "home", but also to some subtleties.

Sam Walton, the founder of Wal-Mart, is an exemplary figure in this regard.

Wal-Mart's basic business philosophy is only two sentences: "low price sales, guaranteed satisfaction".

Sam Walton said the "satisfaction guaranteed" he wrote on the sign at his first Walmart store was "the most important word" and that "they made all of this difference."

"Satisfaction Guaranteed" includes a lot of things like "selling at a low price", but there are two details that are interesting but also worth thinking about.

One detail: Sam teaches staff, "When a customer comes within 10 feet of you, you look gently into the customer's eyes and encourage him to consult and ask for help from you." ”

This is summed up as the "10-foot attitude" and has become a Walmart employee code.

Another detail is also a famous quote from Sam: "Please show your eight teeth to customers." In Sam's opinion, only a smile to the extent that eight teeth are exposed can be called qualified "smile service".

These two details are clearly the result of trial and error, and they, especially the eight teeth, may not be suitable for every region and every person, but this conscientious attitude and scientific spirit of precision are of universal significance.

It is precisely because the founders of Wal-Mart attached so much importance to the quality of service, did not ignore the subtleties, and paid attention to the subtleties, that Wal-Mart established a series of influential corporate cultures.

If you can show the attentive spirit of "eight-tooth smile" when doing anything, what is there not to do?