He Qingquan is a workaholic.

He didn't take a day off during the entire Spring Festival.

Nanshan Mould officially started to work on the seventh day of the first lunar month, and soon entered a busy rhythm.

As the largest PRG mold and TDM mold production center in China, and can also produce various injection molds and casting molds, Nanshan Mould now has a large number of processing equipment.

Except for some purchases from machine tool manufacturers such as Dongying, most of them are developed by Nanshan Equipment itself.

However, before the people of Nanshan Equipment launched a charge, Nanshan Mould encountered a problem first.

"Mr. He, we just migrated a large CNC EDM equipment, and the technicians debugged it all day and couldn't turn it on."

He Qingquan was reviewing a batch of mold drawings in the computer, and Xia Yongqiang, who was maintaining the equipment, came over to report an abnormal thing.

"There's no way to turn it on?"

"Is it because the equipment is not installed correctly?"

He Qingquan's first reaction was that the people below did not install the equipment.

Otherwise, this would not have happened.

"It has been confirmed again and again that there is no problem with the installation of the equipment."

"We also asked Nanshan Equipment to be responsible for the design of CNC EDM machine tools to come and confirm that there is no problem with the installation, but ......"

As soon as Xia Yongqiang hesitated, He Qingquan's curiosity immediately came up.

"But what?"

"Mr. He, the people of Nanshan Equipment suspect that a position sensor is installed in a certain part of this equipment, as long as we move the equipment, the position sensor will automatically give a signal to the CNC system, so that the equipment can no longer be started."

"Huh? This equipment is not produced by Nanshan Equipment? ”

"No, this large CNC EDM equipment belongs to Sodick, so we have this suspicion."

The name of Sodick is something that most people have never heard of.

However, there are few people in the mold industry who have not been exposed to Sodick's equipment.

They are world-class in CAD/CAM product design for mold machining, electrical discharge machining of mold parts, high-speed milling centers, electron beam finishing of finishing surfaces, and especially electron beam PIKA surface processing devices, as well as injection molding and linear machining technologies.

With the world's leading technology, Sodick can provide the best production solutions for many mold and die factories.

Therefore, almost all mold factories have Sodick equipment to a greater or lesser extent.

The first batch of equipment in Nanshan Mould Center was several of Sodick's.

"You mean Sodick sold us a machine with a position sensor?"

He Qingquan frowned.

He hadn't heard of the installation of position sensors on machine tools.

But it's the first time I've encountered it.

These international machine tool giants, in order to make a lot of money in the after-sales service, can be described as doing everything.

"Yes, that's our preliminary judgment at the moment."

"Sodick is a pioneer and authority in CNC EDM manufacturers."

"As long as they buy their equipment, all after-sales parts need to be purchased from their official channels, and any equipment relocation needs to be disassembled and assembled by them."

"Even in order to prevent everyone from disassembling and assembling their equipment for imitation and plagiarism, some of their parts are said to be impossible to use again as long as they are disassembled by themselves."

"We haven't purchased any aftermarket parts from Sodick since the year before, and we haven't asked their people to come over and maintain the equipment on a regular basis."

"This aspect of the business is all corresponding to Nanshan equipment."

"Now that the equipment can't be used anymore, it's a bit embarrassing for us to go to Sodick again."

As soon as Xia Yongqiang said this, He Qingquan's face became even more ugly.

Position sensors, how dare they?

This EDM cutting equipment is not a high-precision five-axis CNC machine tool, but it also has a position sensor?

The key is that when selling the equipment, people didn't say that there was a position sensor on it.

It is only mentioned that it is not allowed to disassemble and move the equipment without authorization, otherwise there will be no warranty.

"Is it now possible to continue using this device only if you ask Sodick's people to come and unlock the system?"

"Yes, there is no way to turn on the machine, so I can only ask Sodick's people to deal with it."

Xia Yongqiang also felt He Qingquan's anger, and his heart was also worried.

"Do you think Sodick's approach is aimed at us?"

"It shouldn't be aimed at us, but for all Chinese manufacturers."

After Xia Yongqiang finished speaking, he immediately added, "In fact, the practice of installing position sensors on machine tools is not a new thing for international machine tool giants." ”

"As long as it is a relatively high-precision machine tool, when they sell it to Huaxia manufacturers, there will be similar operations in it."

"Ordinary EDM cutting equipment, nothing is remarkable."

"But Sodick's large-scale EDM cutting equipment, there are still domestic manufacturers who can do it, or can produce it, but the accuracy is not as good as theirs."

"Some of our large-scale molds with high difficulty will use this kind of equipment."

"But now Nanshan Equipment has also developed similar equipment."

"In addition to the large-scale EDM cutting equipment we introduced in the early stage, Sodick's is used, and the latter several units are already produced by Nanshan equipment."

As soon as Xia Yongqiang said this, He Qingquan couldn't help but ask: "So is it possible to ask Nanshan Equipment to replace the CNC system of Sodick's equipment?" ”

"Mr. He, it is theoretically feasible, but it is necessary to make some modifications to the equipment, and to adjust the CNC system in a targeted manner."

"When you take this into account, it's cheaper than re-importing a piece of equipment, but it's not much different."

As soon as Xia Yongqiang said this, He Qingquan understood what he meant.

It's just that this method is not worth using.

"Let's go call Sodick's people first and see if they can help unlock it."

Although this is a bit embarrassing, it is indeed the easiest way.

"Then I'll give it a try, but I'm not sure how the other person will react."

"Before, because of the after-sales maintenance, our relationship has been a little stiff."

"They have always wanted to come to our site, and I guess they are also very curious that our scale has been expanding, but the equipment has not continued to be purchased from them, so who is it from."

Xia Yongqiang was worried that he would mess things up later.

So I took the initiative to introduce the relevant situation.

"Visiting the site is definitely not welcome, there are so many customers' molds inside, these are confidential."

"But if you just look at their own device, that's fine."

"Otherwise, there is no way to repair it."

He Qingquan thought for a moment and gave his own answer.

Whether it works or not, Xia Yongqiang must give it a try first.

……

Chen Liang was a salesman at Fanuc before.

However, because of the Nanshan CNC system, Fanuc can be said to have been beaten and abandoned in China.

From the general manager of Huaxia Branch to the head and head of the sales department, almost all have changed.

He didn't follow anyone, so he naturally chose to change jobs.

During his two years at Fanuc, he rediscovered the comfort he had in earlier years at Fanuc.

As a leading enterprise in the industry, Sodick's popularity is not so high, but the treatment of employees is very good.

Machine tools are a very important foundation for advanced manufacturing and high-end equipment manufacturing, serving aerospace, automobile manufacturing, military industry, construction machinery, shipbuilding and power equipment industries.

After China's accession to the WTO, all walks of life have developed rapidly, and the demand for various machine tools has also increased rapidly.

Although in the low-end field, the domestic machine tool output is also quite large.

The 18th Arhat factory can meet most of the low-end market demand.

However, in the field of high-end machine tools and high-end machine tools, they are basically imported machine tools.

For example, various machine tools used in the automotive industry, in addition to forging equipment, it is rare to see the shadow of domestic machine tools.

For Chen Liang, most of the time he waits for customers to contact him in the company, and he can get very good results.

More often, he just makes some quotations and related communications for customers who take the initiative to contact him.

The pressure to develop the market is not great at all.

Similar to the situation of other machine tool giants, after-sales service is a very important source of profit for Huaxia Branch.

The company also takes after-sales income as an assessment indicator, and counts the relevant situation every quarter.

For most manufacturers, the after-sales expenditure is very close to what they expected, and there is nothing to worry about.

But Nanshan Mould is an exception.

In the past few years, Nanshan Mould Center has also bought five Sodick equipment, except for the first year's routine maintenance, the other party ordered some unimportant accessories, and there was almost no movement in the back.

Chen Liang took the initiative to contact the other party, but did not get any answer.

Even his own phone calls are often not answered.

After Chen Liang came to Sodick, Nanshan Mould happened to be assigned to him to be responsible.

As a result, when reporting every quarter, the after-sales parts business of Nanshan Mould is duck eggs.

For this reason, he has not been criticized less.

When he was in Fanuc before, Chen Liang suffered a lot of anger because of Nanshan Group.

Now after I changed jobs, I didn't expect to encounter such a thing.

It can be said that new hatred and old hatred are superimposed, and Chen Liang's resentment towards Nanshan is not to mention how big.

However, after answering a phone call today, he couldn't help but laugh.

Then he quickly came to the head of the sales department, Fujiwara Fukka.

"Minister, a large CNC wire cutting equipment purchased by Nanshan Mould from us cannot be turned on."

"They moved the equipment without permission, and they must have triggered the relevant settings of the position sensor."

"Call now and ask us how we can use it properly."

"This is our chance to get revenge."

When Chen Liang said this, he couldn't hide the smile on his face.

Even he didn't want to hide it.

Nanshan Group is a very annoying existence for many Dongying machine tool companies.

Especially because of the existence of Nanshan equipment, Dongying's stamping machine has basically no market in China.

Many people in Sodick also know this news.

"They're finally willing to reach out to us?"

The equipment of Nanshan Mould was sold by Fujiwara Fukker himself.

But after that, he didn't see these devices again, and Fujiwara had a lot of questions in his mind.

Now I finally have the opportunity to confirm.

"Yes, I have been ignoring us before, and even the normal after-sales maintenance is not looking for us."

"Nine times out of ten, they are violating the contract themselves, thinking that our after-sales parts are expensive, and they are fooling around."

"Now that something goes wrong, it reminds us of us."

"Minister, Nanshan Mold is doing this, I think we must teach them a good lesson."

"Otherwise, other manufacturers will follow suit in the future, and our after-sales business will not be good."

"With the increase in market ownership, it is likely that our after-sales income can catch up with the money earned from selling equipment in the future."

Although Chen Liang also knew that Fujiwara should not like Nanshan.

But what if their own leaders are afraid of trouble and don't want to toss?

So he added fuel and vinegar to the side.

"I've been hearing news that Nanshan Equipment has also started to produce other machine tools besides stamping machines."

"This includes, but is not limited to, wire cutting equipment and other grinding machines, lathes, and the like."

"But I haven't heard if any manufacturer on the market has asked Nanshan Equipment to buy this product."

"Just this time, we went to Nanshan with the people from the technical department to take a look at the site and see if we could figure out this problem."

"As for how to charge and how to teach Nanshan Mould a lesson, we can discuss it later."

"Anyway, as long as we don't help, this equipment of theirs will have to be scrapped."

Fujiwara's performance is relatively calm.

In his opinion, the initiative is in his own hands, so no matter what he does, he can first figure out the situation before speaking.

……

"We're sorry, but the equipment is not allowed on set."

Nanshan Mould Co., Ltd., Xia Yongqiang was speechless when he saw that Chen Liang was still carrying a camera.

"Xia Gong, we need to take pictures of the equipment and provide it to the headquarters so that we can make further judgments and see how to repair it."

"Otherwise, there is no guarantee that this device can be repaired."

Chen Liang casually found a reason, but Xia Yongqiang would definitely not agree.

"If there is any special shooting needs, your company can tell us, and I will arrange someone to shoot later."

As soon as Xia Yongqiang said this, Chen Liang was no longer able to mess around.

He can't say he wants to shoot something else, can he?

"That's okay, then I'll trouble Xia Gong to help take a few more photos."

After Chen Liang finished speaking, he was ready to walk towards the workshop.

However, at this time, Xia Yongqiang said again: "Manager Chen, except for the technicians in charge of maintenance, our workshop does not allow other personnel to enter. ”

"There are a lot of customers' new model molds inside, which is inconvenient to visit!"

As soon as Xia Yongqiang said this, Chen Liang immediately became angry.

(End of chapter)