After winning the lawsuit, Guan Yuntian was in a good mood, and when he heard the other party's request for fee reduction, his attitude immediately became serious, "They lost the lawsuit, they should fulfill their responsibilities according to the results of the trial, and they still have the face to make such a request?"

"I think so too, but the trial judge asked me to ask your opinion, and if you don't agree, forget it. Lawyer Zhao said.

Guan Yuntian thought for a while, "I can't say I don't agree, or else, didn't Lao Li's daughter and eldest son come back from other places to deal with this matter? You said that their family background is not very good, then give them a ninety-five discount and leave a travel expense for the two sisters and brothers." As for the second child of the Li family, he is not doing his job properly and is insulting, and he can't agree to any of his requests!"

Lawyer Zhao returned to the trial scene and informed the judge of Guan Yuntian's opinion.

The trial judge smiled, "The Li family sisters and brothers who came back from other places were reimbursed for their travel expenses, and you should also thank others." Well, this is the end of the trial, and I hope that both parties will fulfill their respective responsibilities as soon as possible after returning according to the results of the trial, and there will be no further incidents!"

Subsequently, the presiding judge pronounced the verdict in accordance with the procedure, and the lawsuit, which was once full of turmoil, ended with the elderly service center winning the counterclaim.

......

Manager Xiao of the H City Elderly Service Center called Guan Yuntian and asked for instructions on the issue of hanging accounts: "Mr. Guan, Lao Li's family has returned the arrears to the elderly service center, how should we deal with the medical expenses on our account?"

"Do you still need to ask? When the money arrives, just settle the account. ”

"Without your instructions, we don't dare to deal with it casually!"

"You are an independent accounting unit, so you don't need to report this to me later. ”

Putting down the phone, Guan Yuntian was about to continue the work at hand, Guan Linshan pushed the door in, "Do you have something?"

"Has the legal dispute at the H City Senior Service Center been resolved?" asked Guan Linshan.

"After the processing, their manager just called, asking how to deal with the previous accounts, do you still need to ask? The money is coming back, just put the accounts according to the financial system, this kind of thing still needs to ask me, these grassroots managers are not willing to bear any responsibility at all, and push everything up!" Guan Yuntian said angrily.

"They should be given a clear definition of what needs to be reported to the top and what to handle by themselves, otherwise, there will be more projects to be done in prefecture-level cities in the future, and they will have no time to do other things if they listen to their reports all day long. ”

"The management system of the pension business has clear provisions in this regard, the early project managers are doing very well, the project managers recruited last year, have not been in the industry for a long time, maybe afraid of making mistakes, always careful in their work, who knows what will happen after a long time. ”

"If we recruit project managers in the future, shouldn't we take the time further and let them observe and learn from the old projects for a while. ”

You might consider adding time to new managers, so they may be better suited to the demands of the job. During this time, didn't you go to several prefecture-level cities to inspect the work of the elderly service centers? Tell me what you have gained and what problems have you found?"

According to Guan Yuntian's arrangement, Guan Linshan spent more than half a month on six or seven locations under Changda Holdings

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The pension institutions in the city-level cities inspected and urged the institutions to do their best to provide multi-level life services to the elderly.

"I'm here to report to you on the expedition. Guan Linshan then talked about what she had seen and heard from this trip to the grassroots.

After more than ten minutes of work report, Guan Yuntian was most concerned about only one question, "Do you find this phenomenon very common?"

"This phenomenon basically exists in every elderly service center, but the situation is not the same, some are just showing the beginning, but there has not been a loss of caregivers, and there are two or three service centers that have lost care, although the number is not large. ”

"This situation should be highly valued, the provincial pension project put into operation the earliest, basically did not appear this phenomenon, it seems that the residents of the city-level cities, in the concept and the residents of the provincial city are still somewhat different. Have you asked the project managers at the grassroots level, why is there a loss of staff?"

"I've talked to individual project managers, and they have talked about different reasons, and I've asked some elderly people who are planning to leave the elderly care center, and the more common response is that the cost is not low, but life is relatively monotonous. ”

"Oh, that's not only the concept of the elderly, maybe management is the most fundamental reason, no wonder the last time the elderly service center that has not been in operation for a long time has reported that life is monotonous and the menu is not diversified. Guan Yuntian said thoughtfully.

"I also think the problem is management. The management of pension institutions in the provincial capital is very transparent, and your requirements are relatively high at the beginning, not only the dishes are diversified, but also the cost is well controlled, and the management has a clear conscience in this link. ”

Guan Yuntian nodded in agreement, "Yes, the main thing is that the management personnel are very transparent in the living and consumption links, so that the caregivers can enjoy the benefits." ”

"What's next? If this phenomenon is allowed to develop, it will not be a good thing for the elderly service centers in the prefecture-level cities. "Guan Linshan is rarely so serious.

Guan Yuntian pondered for a long time, he attached great importance to this matter, in his opinion, the loss of a few caregivers is a trivial matter, but it cannot damage the reputation of "Changda Elderly Service Center", "I took the time to go down, greet each grassroots manager, and ask them to find a way to put an end to this phenomenon." Enterprises want to make profits, but they must not make up their minds about the lives of the elderly!"

"Aren't you preparing to negotiate cooperation with the relevant parties in several cities on new projects, how can you personally go down and talk to them about this matter? I think that if you gather the project managers at the grassroots level and hold a meeting for them, the problem will be solved. Guan Linshan suggested.

"Well, that's fine, you go and inform the project managers of the city-level urban elderly service centers to come here for a meeting the day after tomorrow. ”

In order to completely solve the problem at the meeting, Guan Yuntian spent half a day to prepare for the work, he had to talk to several project managers attending the meeting, and if someone could not do what the company required, then he could only replace him.

At half past eight o'clock in the morning of the third day, the meeting was held on time in the small conference room of the headquarters of Changda Group, Guan Yuntian first asked: "This time we called everyone to the meeting, because the problem to be solved is more special, so the meeting period is uncertain, maybe one day, if the problem cannot be solved in one day, then two days, or even longer, have you arranged the work of your respective units?"

After receiving an affirmative answer, Guan Yuntian said

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"The purpose of this meeting, maybe you have guessed, it is understood that the elderly service center has the phenomenon of the loss of care, to be honest, the elderly service center in each city has tens of thousands of people, the loss of so ten or eight caregivers, it is really not a big deal, but I have told you before, whether Changda Group, or Changda Holding Company, the pension project as a cause to do, we want to make it a brand, so, we care about the reputation of the elderly service center in the society. The purpose of this meeting is to analyze the causes of problems and find solutions to them. ”

"We don't have a loss of caregivers there, maybe some old people have talked about it, but to this day, none of them have left. A project manager spoke first.

Manager Tan of the T City Elderly Service Center was happy and did not hide anything, "We have five elderly people there who have left. ”

"We have a few elderly people there who want to leave, and the managers of the grassroots team came to me a few days ago and asked me how to keep them. ”...... The project managers first reported on the situation of their respective units.

After listening to the first round of speeches, Guan Yuntian said: "Everyone truthfully reports the situation of their own units, which is very good! I am not afraid of problems, but I am afraid that there will be problems and do not face up to the problems, so I have been holding on until I can't hold it anymore, and then I am forced to helplessly solve the problem, and the matter will be big!" I have stated earlier, don't say that there is not really much loss of caregivers, even if each elderly service center loses a few percent, it will not cause much loss to the pension business sector of Changda Holdings, but we must take into account the reputation, so even if there are such signs, we must attach great importance to it. Next, please analyze why this phenomenon occurs, and only by finding the cause can the problem be solved. ”

"I think some elderly people are too picky, they want to spend less money, but they also want to enjoy more and better services, and once they don't follow their wishes, some people shout to leave. A project manager said.

"Yes, there are also such elderly people in our service center, who hold the money very tightly when spending money, for fear of spending more, and when enjoying it, they are afraid of falling behind themselves, only seeing that others enjoy more services than him, and never asking others how much money they spend. Another manager chimed in.

"I don't think this phenomenon is unique to you, it should be very common, but you must not forget that the service objects of the elderly service center are the elderly! Some people are old, especially those who have lived in poor families since childhood, they live frugally and do not spend money indiscriminately, but if they maintain a normal attitude, they know that they have not spent that money, and they will not have the luxury of enjoying more and better services. Only a very small number of old people will compare. "Guan Yuntian said.

Several other project managers cited other reasons, such as the high cost of the elderly care facility under Changda Holdings, but no one mentioned the management problems in terms of dietary life.

The charging of the elderly service center is not a secret at all, everyone knows that the charging standard of Changda Holding Company is slightly higher than that of other small-scale pension institutions, but the standardized management and service here are incomparable to those small institutions, only 24 hours of unlimited hot water supply, no small pension institution can do it.

Before the elderly settle in, relatives generally have to conduct many inspections and comparisons, if they do not feel that they are worth the money, there will never be relatives to send their old people here.

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