In order to familiarize Guan Linshan with the decision-making process as soon as possible, Ye Jiayi let her participate in all the decision-making process of the packaging line technical transformation project of Changda Pharmaceutical Company, from market research, feasibility report preparation, project approval, to equipment bidding, until the project is completed and put into production, Guan Linshan is immersive, personally experienced, and even the final project acceptance, Ye Jiayi is also presided over by her.

After a set of procedures, Guan Linshan is basically familiar with the decision-making process, and may not have experienced the fun of success, I have to say that she is not too interested in the management of the physical manufacturing industry.

Anything that is done passively without sufficient interest is generally difficult to do well. During this time, there was no plan to do new projects on the physical manufacturing side of Changda Group, and the original projects were in a stable state, following Ye Jiayi to deal with some daily affairs, Guan Linshan was even less interested in those miscellaneous trivial matters.

Ye Jiayi saw Guan Linshan's absent-minded state, and she suggested to Guan Yuntian that it was best to use this time to familiarize Guan Linshan with the situation of the pension project.

"Is she familiar with the situation in the manufacturing industry so quickly?" Guan Yuntian was a little surprised.

"On the manufacturing side, in addition to the technical transformation project of the drug packaging line some time ago, there is no other major event, for the daily management that she has to face every day, Shanshan does not get the opportunity to exercise here, and the pension business is not going to expand externally? Ye Jiayi said.

In fact, at that time, it was because of the lack of manpower to expand the pension business, Guan Yuntian proposed to recruit talents, it was Ye Jiayi's suggestion, and Guan Yuntian remembered to recall Guan Linshan from other places.

For Ye Jiayi's suggestion again, Guan Yuntian feels that it makes sense, instead of letting Guan Linshan face some transactional work all day long, it is better to let her go to the pension division, maybe she can be on her own, Guan Yuntian is trying to free up his energy and continue to lay out pension projects in other places.

The next day, when Ye Jiayi explained the situation to Guan Linshan, she was a little incomprehensible, "I'm not fully familiar with the situation here, did I do something wrong?"

"Shanshan, where do you want to go? During this time, you have worked very hard here, and shared a lot of things for me, but you have also seen that since the technical transformation of the drug packaging line has been completed, there is no big thing to do, and the daily management does not help much to improve your work ability, but there are more things in the pension business now, and it is good for you to participate in person, and you can come over again when there is something here in the future." ”

Guan Linshan knew that she didn't have the right to bargain with the general manager, so she had to obey, "So, should I go back to the provincial capital?"

"Your dad is in charge of the pension business, where to go, listen to his arrangement. ”

Guan Linshan came to the chairman's office and asked when she entered the door: "The general manager asked me to come to you." ”

"Oh, sit down. Through this period of observation and learning, what are your experiences in manufacturing management?" Guan Yuntian motioned for his daughter to sit down on the chair opposite.

"Mr. Guan, do you want me to talk about my experience, or assign me a job?"

"It's a bit of both, talk about what you learned some time ago, and then assign you tasks. ”

Guan Linshan sat on the chair, looked at the ceiling mischievously, and pretended to think about it seriously, "It's not that I don't have a lot of experience, but it's not much." ”

"I understand, after all, I haven't experienced anything big, and I can say as much as I want. ”

"In a few words, my feeling is that the situation of physical enterprises is complex and involves all aspects of the economy and society, and it is indeed a huge challenge to manage such a large enterprise. Guan Linshan said solemnly.

"Well, that's what you have learned? It seems that you have a kind of fear of difficulties! You can say that you like to face challenges. ”

"It's not that I'm afraid of difficulties, and I didn't say I'm afraid of challenges!

"I'm too worried, in fact, some time ago, you were only exposed to the surface of business management, and there are many things, so let's slowly experience it in the future. Now there are not many things to do in the physical manufacturing industry, so transferring you to the pension business side and assisting them in their work is conducive to your understanding of the company's business. "Guan Yuntian said.

"No problem, anyway, my job is to be familiar with the whole company's business and be at your disposal at any time. Come over now, and where is my position?"

"The next step is to expand the pension business in other cities, and I hope you will go to the listed company to take charge of the daily affairs of the pension sector. ”

"I'm in charge of day-to-day affairs, and if I don't participate in decision-making, I won't be able to learn real management experience!" Guan Linshan said. century

"Rest assured, if a new pension program is implemented, you will still be involved in the decision-making process, even if you are in charge of day-to-day affairs. ”

"Where is the office, do you want to go back to the provincial capital or something?"

"Now it's all remote work, the location remains the same, it's still in the original office, but the work content has changed, and for a period of time in the future, your focus will be on what is happening in the pension business sector of listed companies. ”

Guan Yuntian transferred most of the information of Changda Holdings' pension sector to Guan Linshan's computer and told her which indicators she usually pays attention to.

"To be honest, in terms of daily management, the pension sector is much simpler than the physical manufacturing industry, where the cost is fixed, there is no product quality control problem, no worries about the return of payment, and there is no need to care about changes in raw material market and price. After listening to the introduction, Guan Linshan felt that things were not complicated.

"It does seem simple, but simple things are easy to overlook, and that's where the problem lies. ”

"Don't be alarmist, I will pay attention to it, a pension institution, as long as those old people are waited for well, what else can go wrong?" Talking to his father behind closed doors, Guan Linshan was a little unconcerned.

Guan Yuntian felt that his daughter despised the management of pension institutions, which was not a good phenomenon, "Don't talk about the big truth, let's give you an example." That's right, as long as the old people are well treated, there will indeed be no problems, but how can you guarantee that you will be able to wait the old people well? If you don't do a good job and cause the old people to be dissatisfied, the mild ones will put forward their opinions, and in serious cases, the old people may leave your nursing home and find another place, what are the consequences?"

Seeing her father's expression becoming more and more serious, Guan Linshan knew that she was in trouble, so she hurriedly made amends, "Don't be angry, I don't mean to despise management, I just think it's not that complicated." ”

Guan Yuntian solemnly pointed out to his daughter: "Shanshan, as a manager, don't despise any work, the decision-making of large projects belongs to the category of enterprise management, and the health of pension institutions seems to be a trivial matter, but it is also the content of enterprise management, if it is not done well, it will still cause damage to the enterprise!"

Feeling that the atmosphere was not right, Guan Linshan put away the attitude of the hanger just now, "You are right, enterprise management is no trivial matter, and the embankment of a thousand miles collapses in the anthill, I understand this reason, but I don't pay enough attention to it, so I will correct it." And then what you just mean, how can we put an end to mistakes in the work and make the old people 100% satisfied?"

"When people reach old age, they have their own living habits and characteristics, and it is very difficult to make the old people 100 percent satisfied, to be honest! But our management work must work hard in that direction!" Guan Yuntian said.

"That's how it should be, but how exactly is it done in the management process?"

"Communicate with the junior management, avoid high-minded preaching, and communicate your ideas in a way that is easy for them to accept, so that they can understand your good intentions. As long as you reach a consensus with the junior managers, they can do a good job and thus make the elderly happy. "This is part of Guan Yuntian's many years of management experience, not only limited to the management of elderly care institutions.

"That is, to have a good relationship with the grassroots management and let them work seriously and responsibly?"

This understanding is a bit one-sided, but while being constrained by rules and regulations, it is indeed necessary to pay attention to humanity. The work of waiting for the elderly is not easy to do, even more difficult than being a kindergarten teacher, but what we are engaged in is this work, only from the manager, the grassroots management personnel can do their duty, endure humiliation. ”

"Just now you said that it is difficult to make the old people 100% satisfied, if there is a dissatisfaction situation, how should you deal with it?"

"You remember that you have a clear conscience in everything if you do your best, but only if you do your best. If the elderly are not satisfied, there are generally two results, one is to choose to leave, as I said earlier, he will find another place, or his family will take him home; Fortunately, so far, we have not met such unreasonable family members and elderly people. ”

Hearing this, Guan Linshan was surprised, "There is still such a situation!"

"There is a saying that when the forest is big, there are all kinds of birds, which is probably what it means. But you have to be yourself and don't be caught. ”

"So far, there have been no such situations, of course, it is a good thing, which shows that the work of Changda Group's pension institutions is impeccable. The problem is that I often walk by the river, how can I not get my shoes wet!"

"It's okay, didn't I say it, as long as you do your best, what the result will be, it's not something we can control. If someone chooses to leave, of course, they can only go with him, and as for unreasonable situations, we naturally have countermeasures. Guan Yuntian is confident.

"How to deal with it? I can't reason with them, what else can I do?" Guan Linshan felt very nerve-wracking about this kind of thing that made her head stunned when she heard it.

"Since Changda Group dares to get involved in the pension business, we certainly take into account the risks. Now, after all, it is a society governed by the rule of law, and no matter how tricky things are, there is also a place for reason. ”